01-29-2013 02:02 PM
Issue: Xbox 360s with firmware versions 2.X, are sometimes unable to join a wireless network hosted by the Arris TG862/TG852 Comcast Wireless Gateways Devices.
Details: When an Xbox 360 with firmware version is 2.X, attempts to connect to the wireless network hosted by Arris TG862/TG852 with firmware 7.4.63A or earlier, the association with wireless gateway could fail.
Problem: If the firmware version is 2.X, then the Xbox 360 console uses a Marvell-based WiFi chipset. If the firmware version is 12.X, then the Xbox 360 console uses a Qualcomm-Atheros WiFi chipset. This issue is seen only with the Marvell WiFi chipset -- NOT the Qualcomm-Atheros chipset.
Long-Term Fix: This will be resolved with Arris firmware 7.6.59, expected to be released in March 2013 (contingent upon successful quality testing).
Short-Term Workaround: An Xbox 360 can be connected to the wireless gateway via an Ethernet cable.
How to Determine Your Xbox 360 Firmware Version:
1. Start the process to setup a wireless profile to connect to a wireless nerwork
2. Go to the wireless profile and then select "Configure Network"
3. Then go to the right to "Additional Settings" tab
4. Then select "Advanced Settings"
5. Then select "Wireless Information
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