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New Visitor
MarkGreen123
Posts: 2
Registered: ‎10-15-2012

Xfinity wifi connecting problems with apple ipad and iphone

After updating Ipad3 and Iphone 4s to iOS6, I was able to use ipad and iphone internet with xifinity wifi until yesterday.  I can connect xfinity wifi to both (both devices show connection), but there is NO internet connection.  I also checked Gateway connection page on xfinity site and neither show as Connected Devices.  I called xfinity support, went to wifi specialist who said it wasn't comcast issue and tried to send me back to tier 1 support.  I was booted from cue and haven't regained patience to re-call.

 

Anyone else with similar issues?  Have searched and seems there are numerous issues.  Has xfinity updated to iOS 6?

 

Thanks for any insight.  Extremely frustrating.

New Visitor
RTConlon
Posts: 1
Registered: ‎10-15-2012

Re: Xfinity wifi connecting problems with apple ipad and iphone

I cannot access TV shows thru my IPAD, I receive the message that the "server is busy".  Any help?

New Visitor
MarkGreen123
Posts: 2
Registered: ‎10-15-2012

Re: Xfinity wifi connecting problems with apple ipad and iphone

Solved my own problem, no thanks to Xfinity support.  Went into Gateway management pages and happened to look at Parental Controls.  Saw ipad and iphone were Blocked.  Deleted each from the Blocked list and voila!  Somewhat surprised that Xfin wifi support person I talked with didn't suggest same, especially since I was clear about it only affecting iOS6 devices.  She did try to get me to buy into a $9.99 a month support scheme that I was not at all pleased to have tossed into the midst of our discussion, even when she was also trying to lay it all off on Apple.

 

Not impressed.

New Visitor
tom526
Posts: 1
Registered: ‎04-13-2010

Re: Xfinity wifi connecting problems with apple ipad and iphone

the same exact thing just happened to me....

Have a good night...  Tom

New Visitor
DenNJ
Posts: 1
Registered: ‎11-03-2012

Re: Xfinity wifi connecting problems with apple ipad and iphone

How did you get to these gateway management pages? What are those?

My iPhone and Macbooks wont connect to wifi but other two laptops will.

New Visitor
slpeters
Posts: 1
Registered: ‎11-03-2012

Re: Xfinity wifi connecting problems with apple ipad and iphone

Hi,

 

Same here, our laptop works fine but cant connect with iphones...or if they do, when you go back to the phone its not connected and wont re-connect...

Contributor
smerget4
Posts: 5
Registered: ‎11-04-2012

Re: Xfinity wifi connecting problems with apple ipad and iphone

Do you have the new iPhone 5? I know that there is trouble with the iPhone 5 not connecting or being able to connect to WPA/WPA2 networks..no one seems to have a fix, not even Apple....
New Visitor
JamieTodd0534
Posts: 1
Registered: ‎11-18-2012

Re: Xfinity wifi connecting problems with apple ipad and iphone

I have the same problem. I cannot login to my wifi with my iphone 4S or my iPad. It was fine a month ago, now nothing. Really frustrated

Networking Expert
kevj
Posts: 4,852
Registered: ‎10-03-2003

Re: Xfinity wifi connecting problems with apple ipad and iphone

You may wish to review this thread:

 

http://forums.comcast.com/t5/Home-Networking-Router-WiFi/apple-products-not-backing-up-to-iCloud-but...

 

There appear to be issues with Apple products ans some (perhaps most or all) of Comcasts gateways. The current solution is to have the Arris gateway put in bridge mode, or swap it out for amodem only, and buy your own router.

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New Visitor
pspraggs
Posts: 2
Registered: ‎12-14-2012

Re: Xfinity wifi connecting problems with apple ipad and iphone

Same issue of IPADs suddenly stopped working on my WIFI net yesterday after being fine for months. Noticed IPADs were showing up as blocked devices under Parental Controls on the Xfinity Gateway. Deleted them from blocked list. Reset Network Settings on my IPAD. Still get UNABLE TO JOIN NETWORK when I try to access net.  ANY ADDITIONAL IDEAS ON GAINING CONNECTIVITY.

 

Note: I connected the IPADs thru MIFI as a test case and that worked some

New Visitor
pspraggs
Posts: 2
Registered: ‎12-14-2012

Re: Xfinity wifi connecting problems with apple ipad and iphone

Got problem fixed by getting into router and changing  channel selection from automatic to manual. That was suggested by Xfinity tech and worked right away

New Visitor
Roylte
Posts: 1
Registered: ‎01-02-2013

Re: Xfinity wifi connecting problems with apple ipad and iphone

Thanks, been looking at the connection problem for an hour...
Contributor
dave_cndn
Posts: 15
Registered: ‎12-30-2012

Re: Xfinity wifi connecting problems with apple ipad and iphone

I have the same problem.  Same thing as Mark.  Called Comcast they said I need to sign up for tech support for additional charge per Mo.  They said I have zoom router it's not theirs and its not their problem.  Well ok, as soon as your quadriple play promo is up I'm going back to AT&T.  I think Comcast is creating this problem themselves to try to make more money. Can you imagine how many frustrated customers signed up for that!

Contributor
dave_cndn
Posts: 15
Registered: ‎12-30-2012

Re: Xfinity wifi connecting problems with apple ipad and iphone

parental tap  control does not apply to me.  That would be too easy

New Visitor
kidjjdynamite
Posts: 3
Registered: ‎01-03-2013

Re: Xfinity wifi connecting problems with apple ipad and iphone


MarkGreen123 wrote:

Solved my own problem, no thanks to Xfinity support.  Went into Gateway management pages and happened to look at Parental Controls.  Saw ipad and iphone were Blocked.  Deleted each from the Blocked list and voila!  Somewhat surprised that Xfin wifi support person I talked with didn't suggest same, especially since I was clear about it only affecting iOS6 devices.  She did try to get me to buy into a $9.99 a month support scheme that I was not at all pleased to have tossed into the midst of our discussion, even when she was also trying to lay it all off on Apple.

 

Not impressed.


Thanks! That was easy!

New Visitor
DubVDee
Posts: 1
Registered: ‎01-03-2013

Re: Xfinity wifi connecting problems with apple ipad and iphone

I have been having the same problem & after countless calls to Comcast, I am about to blow up! i found some iOS trouble-shooting info on Comcast site & selected "forget this network" under Wifi settings.Now I have no idea how to set it back up.  How do you get to the Management pages to adjust the parental controls?

I am not tech savy @ all & to be honest with you, am about to lose it. I just want to cry...why does this have to be such an ordeal? My kids got an iPad for Christmas & thanks to Comcast, we've been barely able to use it. WTH?

New Visitor
kshields50
Posts: 1
Registered: ‎03-26-2013

Re: Xfinity wifi connecting problems with apple ipad and iphone

pspraggs - thank you for your post; changing the channel selection to manual "seems" to have worked for us to get iPads and pods back online.

 

We are still under our 30 day grace period and we are seriously thinking about switching back to Verizon - there has been something wrong with the internet, TV and/or phone every day since we switched to Comcast.  And the tech support is horrible - they bring up some nonsense about things that they don't even understand but just say, "Oh, it's really difficult to do this or that" and talk you out of looking in to different things.

 

Sorry, I had to vent and this is actually the second time I'm trying to post this - the first time I received some "authentication error"!!!!!