07-25-2011 05:26 PM
now my router does noting but blink ~ all the lights on the router... no internet connection at all! can anyone help with this?
Did you try powercycling your modem?
To power-cycle your modem,
1) Shut down the computer
2) Unplug the power cord to the modem
(this can be done from the back of the modem or
from the wall electric socket, whichever is easiest)
3) Wait about 1-2 minutes & then plug the power back into the modem
4) Wait another 1-5 minutes for the modem lights to settle down
and the modem to come back online.
5) Restart computer
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
07-25-2011 05:48 PM
Did you reboot it? If so and the same thing happens, then reset it to factory defaults. There should be a recessed Reset switch on the back somewhere, just press and hold this for the right number of seconds and the router SHOULD go back to the default settings. See your manual for exact number of seconds to hold the button in. I can't be more specific without knowing the exact model.
If the reset to factory defaults does not work, then replace the router it's likely fried, and get a better surge protector or UPS. Power outages can play havoc on electrical equipment.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map