Comcast is now spaming me with an alert banner on every web page I visit. How do I get rid of this? Nothing at Xfinity (where they send me) offers any help. The whole thing is set up for Windows users. I don't want to chat with anyone and they won't let me email them (they send me to chat when I attempt to submit my email). I am about to cancel my comcast account!
Critical Malware Alert - Immediate Action Required! Constant Guard™ from XFINITY detected that one or more of your computers are infected with malicious software known as 'DNS Changer'. Immediate action is required to avoid disruption to your Internet service. Click the 'Get Started' button below or visit Xfinity.com/dnsbot for step by step malware removal instructions. How do I know this message is from Comcast?
I have done everything and always told I am not infected. Not only from Xfinity but also other sites that scan for this bot.
I spent 30 minutes trying to cancel constant guard and decided it's not possible. Anyone know actually how to cancel? When I accepted the Norton offer I had no idea I was also getting the constant guard fiasco. My bad!
I spent 30 minutes trying to cancel constant guard and decided it's not possible. Anyone know actually how to cancel? When I accepted the Norton offer I had no idea I was also getting the constant guard fiasco. My bad!
jlivingood ? What settings in router would have been changed ?
Q. I have a Mac, can this be affected?
A. Yes. We have seen many Mac's infected with this bot already. It's also likely that your router has had it's settings changed by the bot. We encourage that you check all devices in your home that use the internet.
I ran the symantec remover but I still get the &%*#@ alert banner. MY mac is clean according to three different sources. How is a router affected and how do you change a router DNS? I can find no info about router DNS settings. Looks like I will have to completely cancel all Comcast services to get rid of their spam.
Sorry to hear you're having trouble with this. You should be able consult the users manual of your router to figure out how to see the DNS settings. You can also reset your router, and that will clear the DNS Settings.
I have followed the provioded link and at the end it determines that I am not infected. I do not have a book for my router. I will look into the reset tip. Thanks.
I think you mean Time Capsule; Time Machine is the backup software that uses it.
You configure the Time Capsule using the Apple Airport Utility. To enter DNS servers, select Internet from the toolbar, go to the Internet Connection tab, and enter the servers in the DNS Servers fields. The manual can be found at:
