01-21-2012 03:56 PM
After viewing emails in my inbox, if I attempt to reply to the sender, it goes to the reply page but immediately goes to blank page and I have to open a saved draft which does not show the original email anymore?????
01-21-2012 04:10 PM
Which web browser? Using Xfinity Connect normal or lite? Are you composing email as HTML?
There was an issue with composing as HTML causing some problems with some browsers, but I thought that was fixed.
01-21-2012 05:13 PM
Is this a new experience or has it always been like this?
I'm assuming here that you are using some sort of Mac and that you are using the web-based email rather than the built-in email client. You haven't explained what you are using.
If you are using the built-in email client, which version of Mac OS are you using?
01-21-2012 08:19 PM
I'm using a brand new Mac Air 10.6.8 and yhe same thing happened when I ussed an older Macbook. However, I just noticed that if I try it the second time it allows me to see what was sent from the original email. ????????
01-21-2012 08:43 PM
Okay, so I'm guessing that you are using the web-based email in some web browser. Can we guess Safari? I think so, because I just had the same experience. However, I can't make it happen again.
Maybe Safari isn't responding fast enough or handling the HTML correctly.
Things to try when this happens:
- don't start typing a reply; cancel; try again
- click the check box in front of the message before choosing reply
Other than switching to the Lite version of mail, I don't know what to suggest especially if you can get the right stuff if you try again. You could switch to Lite. You could use a different web browser such as Firefox or Chrome. But that may be harder than just starting a reply twice. I saw the bug only that one time. I can't reproduce it.
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