08-15-2012 08:34 PM
Trying to update iTunes on my iMac desktop; from the iTunes site, after choosing download, "download" button appears, after clicking on it, nothing happens.
I've deleted the old version along with associated files. Still works fine on my MacBook pro.
08-15-2012 09:10 PM
You don't need to download from a web site.
Pull down the APPLE menu in the upper left corner of your screen and select SOFTWARE UPDATE.
The updater will download all of the latest app updates that can run on your Mac OS.
08-15-2012 09:21 PM - edited 08-15-2012 09:27 PM
I suspected that would be the case.
You are likely running an older version of Mac OS and already have the last version of iTunes that is supported on that OS version.
Which version of Mac OS are you running?
08-16-2012 08:59 AM
08-16-2012 09:34 AM
I'm running Mac OS 10.6.8 When I try to download, the download file box appears, but nothing happens when I press the "save file" button. No download window shows up as it usually does, etc.
08-16-2012 03:14 PM
Thanks; I'm aware of the Downloads folder & of the process. Have searched (both manually & with Spotlight) the hard drive, applications, & other folders--no iTunes.
As before, when trying to download, the download box disappears almost instantly after clicking on the "download" button, no download progress inidcator, etc.
08-18-2012 10:35 AM
There are some Safari extensions that make the downloads window disappear automatically, see if these show up in Preferences.
Also, in Preferences->General you can configure a different folder for downloads, see if that's set to something other than your Downloads folder.
Does your download problem happen if you try from a different user account?
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