Macintosh

[ButchPansy]

The full screen is not accessible/available on my ipad. I cannot scroll to the submit payment button.

[MangyMoose]

I accessed my account using the atomic browser app that is configured to identify my iPad as a safari desktop computer. When holding the iPad in landscape mode I could not see the payment submit button. However, when holding the iPad in landscape mode I did see the submit button. Have you tried rotating youtpr iPad?

[ComcastLarry]

When attempting to make a payment from an iPad in landscape view, the bottom section of the page may not be visible. Scrolling, two finger scrolling or resizing will not recover the cropped page.

The Comcast team is aware of this issue and are working to find a permanent solution. We apologize for any inconvenience, but do offer this temporary workaround.

To make a payment using an iPad:

Begin making a payment in portrait view (i.e. hold the iPad vertically), and maintain the portrait view throughout the payment flow

If already in the payment flow in landscape view, please exit the current screen by clicking on the close button at the top right corner of the payment screen and select make a payment again in portrait view.

[ComcastLarry]

When attempting to make a payment from an iPad in landscape view, the bottom section of the page may not be visible. Scrolling, two finger scrolling or resizing will not recover the cropped page.

The Comcast team is aware of this issue and are working to find a permanent solution. We apologize for any inconvenience, but do offer this temporary workaround.

To make a payment using an iPad:

Begin making a payment in portrait view (i.e. hold the iPad vertically), and maintain the portrait view throughout the payment flow

If already in the payment flow in landscape view, please exit the current screen by clicking on the close button at the top right corner of the payment screen and select make a payment again in portrait view.