What error messages are you getting with the Connection Doctor?
Can you login to email by choosing the email link above? Our purpose in checking is to be sure you have the correct username and password.
You have to be sure to set the two different ports in two different places. But in both places, you sill have SSL and password authentication turned on. To humor us, please retype the information for the account in Mail's account preferences. That is ...
Under account information
Description: comcast
Email address: username@comcast.net
Full Name: your name
Incoming mail server: mail.comcast.net
User Name: username <= no @comcast.net here
Password: your comcast password
Outgoing Mail server: smtp.comcast.net:username (this is a pop-up)
If you click on the pop-up for the outgoing and choose Edit SMTP list and then click on Advanced, you should have:
Use custom port and fill in 465
Check Use Secure Sockets Layer
Have Authentication as password
User name: username <= no @comcast.net here
Password; your comcast password
Click OK
Then under Advanced tab,
Enable this account
Include when checking
Remove copy from server (set this to what you want) ....
below the line have
Port: 995 and check Use SSL
Authentication Password
Then click on General or another account to be sure the settings stick.
Then go to the Window menu and Connection Doctor. If it still doesn't work, tell us what that says.
