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missy_isinpdx
Posts: 4
Registered: ‎07-10-2012
Accepted Solution

iPad, iPhones & iPods won't connect to WiFi, but Apple Laptop does

[ Edited ]

My Apple MacBook Pro Laptop uses the WiFi at home just fine.

However, my other devices which include an iPad, iPhones and iPods, won't connect.

 

When we go to other locations, these devises connect to WiFi just fine. 

 

Any advice?

 

tnx,

 

New Visitor
VEGASRAY
Posts: 1
Registered: ‎07-10-2012

Re: iPad, iPhones & iPods won't connect to WiFi, but Apple Laptop does

I also am having the same problem, waiting for any help on this.

 

Email Expert
Posts: 18,241
Registered: ‎04-27-2004

Re: iPad, iPhones & iPods won't connect to WiFi, but Apple Laptop does

Are you using a Comcast-supplied gateway modem? These devices are garbage, you're much better off buying your own router. Call Comcast and ask them to put the modem in bridge mode.

New Visitor
missy_isinpdx
Posts: 4
Registered: ‎07-10-2012

Re: iPad, iPhones & iPods won't connect to WiFi, but Apple Laptop does

yes. we are using the Comcast supplied modem.

I haven't gotten anywhere calling Comcast before. I suppose it's time to try again.

 

Does anyone have any recommendations on a router that works well?

New Visitor
missy_isinpdx
Posts: 4
Registered: ‎07-10-2012

Re: iPad, iPhones & iPods won't connect to WiFi, but Apple Laptop does

Welp, just got a new reply from Comcast.

 

They told us to bring our hardware in for a free upgrade. (crosses fingers)

New Visitor
missy_isinpdx
Posts: 4
Registered: ‎07-10-2012

Re: iPad, iPhones & iPods won't connect to WiFi, but Apple Laptop does

IT WORKS!

 

We went to Comcast and traded in our old stuff for the new.

 

We were given the Touchstone Telephone Gateway model # TG862, made by Arris.