05-21-2012 09:57 PM
I just discovered PWP on comcast and am trying to move my already existing webpage there, but I have links to pdf files and a jpg picture that give me the message:
"Sorry, you are not authorized to view this page."
I uploaded the pdfs and the jpg into the correct directory using the file manager, I set all permissions to public, and I've double checked for typos, but for some reason, it just won't work. Can anyone help?
05-21-2012 10:28 PM
The server is case sensitive so 64impala.jpg is not the same file as 64IMPALA.JPG. This is usually the problem on these sorts of issues. Post your url in this format http://home.comcast.net/~username/ and we could look at the source code to help identify the issue.
05-21-2012 10:33 PM
The links are on that page under "Lesson Plan", "Smartboard Slides", etc, and if you scroll down, the picture is supposed to be in that frame as well.
I've double checked all of the capitalizations and all seems well. The files are in a directory that has the capital 'P' in "Portfolio" even though the page itself is lowercase.
Thanks for your help.
05-22-2012 09:59 PM
The links to the PDFs look like this:
Are there really underscores in the names? Is there an AlgebraII folder inside the Portfolio folder?
I tried various combinations, but we're customers like you and cannot see you file structure.
Links to PDFs and jpg files will work if the files are public and referenced appropriately.
05-23-2012 09:35 AM
Like I said, I've double and triple checked that everything is spelled correctly, all the directories are correct, and everything is of the right case. I copied all the files directly from another server, and all is working wonderfully over there still. Every file has a "Yes" under public, so unless that is not working for some reason, I cannot find any reason why these links don't work. I have a pdf link on a different page that is working fine. This is just so perplexing.
05-23-2012 02:48 PM
Since your "resume" PDF opens OK, what happens if you copy it to the "Portfolio" folder? Does "http://home.comcast.net/~jbraker/Portfolio/resume.
05-23-2012 04:11 PM
Thanks for asking that! I tried moving the file and it didn't work! Turns out, no files were working in that directory, and I realized that it wasn't labeled as a directory for some reason. So I deleted it entirely and recreated the directories and reuploaded the files and everything is working now!
So thanks for all your help!
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map