Personal Web Pages

[twisk]

Hello,

I was just updating one of the pages on my PWP and when I hit save it cleared out ALL 7 of my pages and renamed them all the same thing and replaced them with blank pages!

PLEASE tell me there is a way to restore my PWP to what it was yesterday. and I didnt lose EVERYTHING!

[BethKatz]

I'm reporting to forum administrator.

[twisk]

Thank You Beth,    You were able to assist me the last time, Im hoping this time as well.

[BethKatz]

And despite it appearing that I handled your post differently than the other person's corrupted pages, the end result was that I reported them "the same way". I did it in the correct order with yours.

Whether anything actually happens is another story.

[ComcastKeisha]

twisk---

Sorry for the inconvenience. I have escalated your issue and will have someone contact you soon.

[twisk]

YEAH! 

My website appears to have been restored and rolled back!   I can communicate with my groups again.

Now to do a quick back-up before I update anything. 

I received a couple of phone calls from two separate Comcast techies, explained what happened and it was fixed.  Customer service that works!  Kudos

Thank You Beth, Keisha, Dan & COMCAST.

www.classicscolorguard.com

[twisk]

Well this just hppened again

1/22/12  7:38pm

Beth could you pease put another ticket in for me?  I'm going to try and see if I still have the contact info for the person that was able to restore my pages two weeks ago.  

[BethKatz]

You'd have better luck contacting the appropriate folks now that you found them.

I'll report it.

[twisk]

Thanks, I found the prior contacts I will send them something

[lead5alpha]

When I click on the link that you posted for your page it works for me.  I don't know what content you had on the main page but the page loads.  I can see your photo gallery, your content page and your events list.

[twisk]

The webpage is there but all of the additional pages I created and their content is gone.

I've been in touch with the Comcast tech that restored it the last time and he is working on rolling it back.

[ComcastLarry]

twisk-

Were you able to get your information restored?

[twisk]

Yes, it appears to have been just restored tonight.