jmeyer67 wrote:
Thanks for the help, kevj! If our photo data and files were held by an outsourced server, we can only hope that they (whoever they are) have a tape backup and a restore facility. If memory serves me, I read somewhere in the Comcast literature that they did not guarantee the security of the digital data used by cutomers within their PWP program, and recommended that customers keep separate safe copies of their data elsewhere. That seems strange given the company's lavish description of their PWP capacity as an enticement to becoming a customer! But even given that guarded statement they are going to get one huge black eye from everyone who used their system up to this point if the missing info cannot be retrieved.
Just an FYI....several years ago Comcast almost terminated the PWP, but then decided to keep them, but largely ignore supporting them. The vast majority of support comes from the Help Forums. Comcast could pull the plug on PWP at any time without warning. And, as you probably know, the PWP is extremely basic in nature, not allowing any server-side scripting. No one pays extra for the service, so if they drop it, your bill will not decrease no matter how much you might protest. [When Comcast dropped the Community Forums in December, no one's bill decreased, either.]
So, yes, it is a good idea to keep a local copy of everything, including photos, just in case Comcast decides the PWP will be discontinued.
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