Thanks for the info. Wish I would have found that when it was posted.
Tried the online chat last night for several hours... and never got in. The number of requests before me kept changing down and then back up. Isn't it first come first serve? Computers are supposed to be pretty good at counting.
Don't you love the first emails from Comcast?
Here's one of them:
"As the new company serving your Internet needs, we know we'll have to work hard to prove to you we are unlike any cable company you've ever had....
Since 1963, Comcast has been proving just that to the people we serve all across the country. We've done it by focusing on one principle: commitment.
·Commitment to new products
·Commitment to better service
·Commitment to connecting our customers to more of the things they love most."
!!!!!!!!!Looks good so far!!!!!!!! huh?
Really, I don't want to beat up Comcast too bad, I'm sure they have been pretty slammed with such a huge undertaking. Should cut them some slack even though I never had an email returned... ever.
I love the broadband service and still think it's a pretty good deal for the speed and in my opinion, better than the alternatives.
But it's just a shame that the whole country pretty much has completely abandoned customer service and satisfaction... it's the new way. If you don't like it leave it attitude. If I had that in my business, I would be out of business pretty darn quick.
