Security and Anti-Virus

[TECHNO2311]

I have a Gateway SX 2800 w 4 GB DDR3 ram I am running Windows Vista Home Prem 64-Bit Sp2 I.E.9.0.8112 Updates Versions 9.0.1  I also run GoogleChrome 12.0.742.122 Every time I try to shut down my pc I receive the following error:

THE FOLLOWING PROGRAMS ARE STILL RUNNING

        ERROR

         Access violation at address 00423B70 in module 'ComcastAntiSpy.exe' Write of address 0000000D

         To close program and shutdown hit shutdown but you may lose any unsaved files

          I hit cancel the I disappears then I can hit shutdown to turn off pc

I did not have this problem until I had switched from Avast to your Norton Security Suite also system has taken a massive performace hit. If I use Explorer to stream from Netflix I get coughs and sputters sometime fatal error notice No problem thru Chrome.   I've done all updates etc.
Any suggestions?

[LoPhatPhuud]

Use Add/Remove Programs to  uninstall the Comcast Toolbar.

[TECHNO2311]

Your fix would be a good one if it was listed among my list of programs. I think I may have tried that
before without it fixing the problem, any others ideas?

[USAF_E-8_RET · Accepted solution]

A couple of questions:

I see you are using IE9, if you click on View > Toolbars in the Menu Tool bar, is Comcast Toolbar listed in the dropdown?  If so is it checked?

Is there a CA Realtime Protection. entry in your add/remove programs?   If so remove it.

Also how did you removed Avast prior to installing NSS?  Please see this link in regards to the total removal of Avast:  http://www.avast.com/uninstall-utility .  If fragnments of Avast are left behind, it can cause conflicts with NSS and slow down your system.

There is an FAQ available here in reguards to the insitial install of Norton: http://forums.comcast.com/t5/Security-and-Anti-Virus/How-to-Initially-Install-Norton-Security-Suite/...

Post back with results please.

[ebirtel]

I have seen this one and similar issues many times and have used the following to remove them -

http://connect.microsoft.com/systemsweeper

Afterwards install the system version -

http://www.microsoft.com/download/en/details.aspx?id=5201http://

This has worked everytime for me. The System Sweeper requires a blank USB Drive. Boot to this USB and it will autorun Windows 7 and System Sweeper. Be sure you are connected to the internet and it will update to the latest version.

[bbeshai]

access violation at adress 00423b70 in module comcast antispy.exe write of adress 0000000D

[TECHNO2311]

I didn't send this as a recent problem I should have marked it as solved

[Darlinhun]

Having the same problem. Removed CA program, and also tried to use the listed Microsoft link but it could not be found. Need Help.

[USAF_E-8_RET]

Hi Darlinhun,

See if this helps:

http://forums.comcast.com/t5/Security-and-Anti-Virus/help/td-p/1547191