Security and Anti-Virus

[artlessdrifter]

Had [Takeover Attack] and used a program to clear it out, afterward my Internet Explorer 9 has gone crazy. Soon after working within Windows Explorer the Window I'm in starts to constantly open tabs from the Tool Bar to the Start Button for the Vista program, and everything in between, ending my session when the screen auto scrolls to the bottom of the page and just hides there and shakes about the place.

I used Combo Fix in Safe Mode to remove the Attacker and Ccleaner afterwards, once completed I opted to change from my AVG free security to Comcast's Norton and Constant Guard systems that came with my Comcast Service to hopefully get a better level of protection than I had. When all these steps were completed was the starting point of the problem with Internet Explorer 9, which leaves me several questions to resolve before I can even start to effect a repair. 1. I uninstalled all of my security programs as asked for by Norton in the process of placing Norton on my computer. All such security programs went through the removal process and were claimed to be successfully remover, but upon my next start-up my computer AVG was back running, and running in my Start Up Window, and every method I choose to get it out fails... is that Norton or who that is keeping me from uninstalling it and messing up IE9? 2. Was Internet Explorer 9 messed up in the process of running Combo Fix and Ccleaner, and will I find other programs damaged, do I just install Internet explorer 9 again? 3. Is something still running loose in my system that was not caught by the cleaning programs and then again missed by the Norton system I just started using?

[USAF_E-8_RET]

Hi artlessdrifter,

You can try to run the correct AVG removal tool for your system and see if that helps.

AVG 32-bit	http://www.avg.com/us-en/utilities	avgremover.exe
AVG 64-bit	http://www.avg.com/us-en/utilities	avgremoverx64.exe

However, IMHO, the best thing for you to do is go to a malware removal source as listed in the folowing link.  Please note these are free services.

http://forums.comcast.com/t5/Security-and-Anti-Virus/Where-to-Seek-Malware-Removal-Assistance/m-p/88...

Once you are sure your system is clean you can return and we'll get you up and running with Norton Security Suite.

Or you may wait and see what LoPhatPhuud has to add to my comments as he is a malware removal expert.

[Queen-Evie]

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artlessdrifter wrote:

I used Combo Fix in Safe Mode to remove the Attacker and Ccleaner

Was Internet Explorer 9 messed up in the process of running Combo Fix and Ccleaner, and will I find other programs damaged, do I just install Internet explorer 9 again? 3.

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It is possible that Combo Fix messed something up.

ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert", NOT for general public or personal use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

It is also possible that your system could still be infected. One of the sites in the link provided by USAF will help you determine if it is infected.

[LoPhatPhuud]

Making major changes to an already unstable system was not the best course to follow. The only recommendation I will make is to reformat and reinstall.

If you decide to pursue this further using one of the malware removal sites, be sure to include the information here and attach any pertinent logs, especially the Combofix logs.