Security and Anti-Virus

[macin1039]

So I get a call and e-mail about bot activity.

I did everything but download the Constant Guard.

Now my laptop won't boot up, not in safe mode, or any other mode offered. It just gives a flash of the blue screen of death.

Comcast won't acknowledge the issue, won't help at all.

I had to remove Immunet from my other two PCs because it took 19 hours to scan one computer.

All the "infection" it found was from 3rd party programs that self update. There were no bots.

But the nerd I spoke with argued and even admitted that all I had to do was visit a site known for bots but not necessarily have a bot.

The nerd even told me that "no one made you install any programs".

I asked not to be contacted anymore about this bot nonsense and he told me that they will if they believe I have a bot.

Comcast is just bugging people and scaring for no reason other than being worried about Anonymous.

What are you going to do to help fix my laptop? Who do I get reimbursed from when I have to pay to get it fixed?

Looks like I'm going to have to get a dish and a different wireless carrier because this is just inexcusable.

[USAF_E-8_RET]

Actually this sounds like a windows problem, rather than Immunet.  Perhaps you can get some assistance here:

http://answers.microsoft.com/en-us/default.aspx

[Rolo42]

Give Comcast an invalid phone number.

What was the last thing(s) you did before the BSODs started?

Have you tried booting from your Windows DVD and running a repair?

[LoPhatPhuud]

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Rolo42 wrote:

Give Comcast an invalid phone number.

What was the last thing(s) you did before the BSODs started?

Have you tried booting from your Windows DVD and running a repair?

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A very bad suggestion. In the same class with giving your bank an invalid phone number so thay can't contact you regarding an account issue.

[Rolo42]

My banks don't have a valid phone number either (Are you kidding?  Ground zero for selling your information). 

If there's an 'account issue', I'll see it in Quicken.  If I want something, I will research/get it myself; I don't need rude, ignorant strangers hounding me at inopportune times.

I really, really, really hate unsolicited phone calls, door calls, snail mail, and e-mail.  It is a boundary that people have no problem disrespecting.  (Some do ignore my "NO SOLICITORS" sign right below the doorbell they hit.)

This goes directly to the topic: the 'system' bombards us with useless communication; how many actually react vs. ignore it or hit the mute button?

[LoPhatPhuud]

You are free to give Comcast an  invalid phone number, but please do not suggest that others do likewise. A few bot warnings to a bad number and you may find yourself in a walled garden with no access to the internet and no defense for being put there.

I too, am annoyed by all the telemarketers, but I take the steps available to me rather than childish and immature actions.

[ws46060]

This problem could be solved easily if Comcast would just give us the MAC address of the computer they believe has a bot.  Then we could remove the bot.  In my home network I have 8 or nine devices that could be infected, but I believe are not.  Still, I get regular notices from Comcast that I have a bot on my PC.

Until Comcast Is ready to disclose which device in my network is infected I can only surmise that they are spamming my inbox with requests for me to install 3rd party software.  They probably do not have any evidence of infection, and are just partnered with Constant Guard and are trying to increase their installed base.

Comcast, please respond to this post and let me know if you can provide a MAC address of an infected device.

Thanks,

ws46060

[BruceW]

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ws46060 wrote: This problem could be solved easily if Comcast would just give us the MAC address of the computer they believe has a bot. ...

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Comcast can only "see" the MAC address of the device connected to the modem. When the connected device is a computer, there's no point reporting the MAC address. When the connected device is a router, Comcast only knows the router's MAC address. The router does not report the MAC addresses of attached devices.