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Contributor
Posts: 7
Registered: ‎02-13-2007

Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

I have received an email twice in the last week alerting me that Alureon malware was detected on my system.  We've followed the directions and scanned all laptops and pcs in the house but nothing was ever found.  I've read some of the threads on here from other customers who have gotten notices that there was a bot detected and they were never able to find anything either - not specifically Alureon.

 

It sounds like this thing behaves like a virus (of sorts).  It can lie dormant in your system until something wakes it up.  Is it correct that while it is dormant, it cannot be detected? 

 

We have noticed nothing suspicious on our systems and I'm concerned that I keep getting this message (even a voicemail) and I can find nothing. Is there a way I can at least determine which system might be infected? 

 

Thanks for any and all responses.

 

T

Security Expert
USAF_E-8_RET
Posts: 5,136
Registered: ‎10-28-2003

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

Have you checked out Option #1 here?

 

http://xfinity.comcast.net/constantguard/botassistance/dnsbot

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Contributor
Posts: 7
Registered: ‎02-13-2007

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)


USAF_E-8_RET wrote:

Have you checked out Option #1 here?

 

http://xfinity.comcast.net/constantguard/botassistance/dnsbot



 Yep.  That is exactly where the email and voicemail led me.  I followed the directions and the tool found nothing.  I also scanned with SuperAntiSpyware, Malwarebytes, some Microsoft malware tool and a full scan with norton.  Nothing was found. 

Security Expert
USAF_E-8_RET
Posts: 5,136
Registered: ‎10-28-2003

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

You can call the Customer Security Assurance Department for more assistance on your situtaton?  If no joy, perhpas a malware removal site (FREE) linsted in this link may be able to help.  http://forums.comcast.com/t5/Security-and-Anti-Virus/Where-to-Seek-Malware-Removal-Assistance/m-p/88...

 

 

How to contact the Comcast Customer Security Assurance Department:

 

 

 

The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected PCs (commonly referred to as "bots"), online fraud and other security issues.

 

 

 

Normal business hours (M-F, 9:00 am to 11:30 pm EST
S-S, 10:30 am to 6:30 pm EST)

1 - 888-565-4329

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Official Employee
B-Mor
Posts: 63
Registered: ‎12-10-2010

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

Have you checked your router?

There is an FAQ on the xfinity.com/dnsbot page that says "How to find the infected computer?" Did you follow the steps in that link?

 

Official Employee
jlivingood
Posts: 1,100
Registered: ‎05-09-2007

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)


B-Mor wrote:

Have you checked your router?

There is an FAQ on the xfinity.com/dnsbot page that says "How to find the infected computer?" Did you follow the steps in that link?

 


Exactly. 

 

And check http://dns-ok.us/ and https://amibotted.comcast.net

JL
National Engineering & Technical Operations
Security Expert
USAF_E-8_RET
Posts: 5,136
Registered: ‎10-28-2003

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)


B-Mor wrote:

Have you checked your router?

There is an FAQ on the xfinity.com/dnsbot page that says "How to find the infected computer?" Did you follow the steps in that link?

 


What B-Mor really meant since  very few of our customers even know the page exsists that he is referring to or the URL:

 

Go here: 

http://xfinity.comcast.net/constantguard/botassistance/dnsbot

 

The FAQ is the last FAQ on in the left column at the bottom of the page which provides the following:

 

 

 

How to find the infected computer?

 

If you have multiple computers in your home and you are not sure which one may be infected, there is another way to do so. Instead of connecting your computer to the internet via the wireless gateway or home router, connect each one separately to the cable modem one at a time. Once an individual computer is connected to the cable modem, go to http://www.dns-ok.us. If you get a green page back, the connected computer is OK; if you get a red page back it is infected.

If you continue to receive notification from Comcast that you are infected and you have ensured that all your computers are OK, then it is likely that your home router / wireless gateway settings have been changed by the DNS Changer malware and you will need to reset this following the manufacturer’s instructions.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Contributor
Posts: 7
Registered: ‎02-13-2007

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

I followed the directions for cleaning all my PCs and took some other measures based on information I found in other areas on the web but I did not see that FAQ.  I will try it and see if I can figure out which PC has the bot - although, I may have taken care of it by now.  i've not gotten any new email alerts.  Thanks USAF.

Visitor
Posts: 3
Registered: ‎03-16-2009

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

 

Suggestion, make sure you that if you have a "static ip" and/or "static dns" set up on your computer (for whatever reason) that you check and update the 'static dns' as it has/is changeing for comcast.

 

The lastest comcast dns is 75.75.75.75 with secondary of 75.75.76.76

 

Just another thing to check if you are sure you do not have alureon or any of its related ilk.

 

Recognized Contributor
AGhelp
Posts: 97
Registered: ‎02-28-2012

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

[ Edited ]

Just to let others know, the green screen check showed nothing on mine either. i had to use the link provided at comcast

 

amibotted.comcast.net/demo/detected.html

 

I also had to run it a couple of times. We found that 1 computer was infected and gave us the time stamp and names of the bots detected, it was called DNS Changer not the Alureon through the check. However, when we "erased" with Norton's, we only saw 1 thing erased.

 

it was weird timing though since our internet in the area was out at that time. Anyway, I used their fix it yourself tools "Nortons Eraser" and 1 click change. Afterwards, we saw nortons was not opening or working. No idea if it was messed up before the eraser program.

 

Nortons chat actually double checked a bot was not present and reinstalled nortons to function properly.

 

Most important: Change setting password on router. We used the wizzard to change the settings from the manufacturers defualt settings. Added our own name/password and high encription.

 

So far, I asked comcast to check if there was anymore reported DS Changer activity on our network and they told me there hasn't been so far. I had to persist to get them to tell me that though. However, they are able to give you the information through the security department. Sometimes, a person on the forum will be nice enough to check your account. Don't request help from signature support unless you can pay though. The security department listed in the above post can check your activity.

 

 

New Visitor
jen2012
Posts: 2
Registered: ‎03-02-2012

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

I have received this same notification regarding Alureon. I have checked my computer (has Norton 360 on it) and my step-son's, which is a Mac. There is no Constant Guard program for Macs. Does anyone have experience with checking/adjusting the DNS settings on a Mac?

 

So far, I have spent hours on hold for the Security Assurance team. Unfortunately, I have two toddlers who limit my ability to spend much time on this, though I've already put in a lot of hours, as previously mentioned.

 

Is there a step-by-step set of instructions for the Mac users?

Visitor
Posts: 3
Registered: ‎03-16-2009

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

^ Setting DNS on Mac. I don't use a Mac, but Googled the step-by-step in the link below. If your Mac is set to 'automatic' you should be 'ok'. If your Mac is set to 'static dns' just make sure it's not set by your son-in-law for a specific purpose. If it is set for a specific purpose then see my response above on the "static" Comcast dns settings.

 

http://www.askdavetaylor.com/find_the_dns_servers_on_your_mac.html

 

 

Official Employee
B-Mor
Posts: 63
Registered: ‎12-10-2010

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

For assistance in removing the DNS Changer malware from either a PC or MAC please visit the following webpage which has been set up to specifically address this issue with step-by-step instructions based on your operating system.

 

http://xfinity.com/dnsbot

 

You may also have to contact your router manufacturer to determine the best way to make sure your router's settings are correct as well.

New Visitor
Posts: 1
Registered: ‎08-05-2008

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

Sorry for replay but just to let you know that I called my computer technician and he checked my computers ,said there was nothing wrong of any of them.Then I called comcast and spoke with some of internet issues customer service technician and after explaining what I did and that I didn't find anything wrong ,he simply told me to just forget about it !! I asked but what will happen tomorrow if I stayed without internet connection if I do not download this Guard,He simple answer to me that tomorrow this notice will just go off and like nothing happened !! So get an answer from there :smileysad:( We do not have Aleureon malware in our computers !! They just want us to download their program in our computers.Thank you ,but NO thank you.My computers are fine and I do not go on any malicous websites so I am not downloading it...And I am happy I paid my computer technician to come and check my computers ,before downloading this program.
I am writing this just to let you know that just one phone call and explanation that my computers are checked by profesional ,changed conversation and they told me to just ignore it and tomorrow it will stop pop up that warnings and leave us alone.I am shocked because that mean that there is nothing wrong with a lot of us and they just want us to download that program.I wonder why!?
I feel betrayed because they sent me so many warning for nothing and I am disable and in so much pain ,and I got stressed out about this a lot...and find out I didn't need that program at all from begining..I am so sad :smileysad:(

Contributor
Posts: 7
Registered: ‎02-13-2007

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

@AGhelp - this was very helpful information but I'm still puzzled.

 

So, over the course of about 3 weeks I've done the following ...

 

I've downloaded and run the Fix It Yourself Norton tool that comcast provides on their xfinity/dnsbot page no less than 2 times on each computer and nothing was ever found.

 

I've run Malware Bytes and SuperAntiSpyware on all my PCs at least 3 times.  A Trojan was found on my kids' PC the first time I ran it 3 weeks ago but nothing has been found since and I still get the emails and letters from Comcast saying I have a bot.

 

I ran a full scan with Norton Anti-virus twice in addition to the regularly scheduled twice a week scans on all three of my pcs and nothing was found but tracking cookies.  Each time, I cleaned them.

 

I checked the "how to tell which pc" thing and all PCs got the green "ok" screen

 

I went to amibotted.comcast.net and tested them there and they all came out clean.

 

My router has a non-factory ID and password with WPA2 (or something like that) security.  It always has, so I didn't change anything there.

 

Lastly, I've not noticed any kind of bot-like activity.  No bouncing or returned emails or anything.  Supposedly my service will be cut off tomorrow due to this bot thing.  This is very frustrating - especially seeing that there are many, many people experiencing the same thing.  One would think that if there is a way to detect malicious activity, there should be a way to track where it is coming from.  IP Address or NIC Address, so it can be isolated.

 

I will try again to get through to the security department but I can't sit on the phone all day.

 

Thanks everyone for your help, but this issue is not yet resolved.

Security Expert
USAF_E-8_RET
Posts: 5,136
Registered: ‎10-28-2003

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

Hi Uuuuugh,

 

I understand your frustraton with sitting on the phone, but as March 7 draws closer, the busier the Security folks are going to get on the phone.  Perhaps a PM to ,   or may be a better route to go at this point in time.

 

Here is info on PM if you are not familiar!

 

Private Messages (PM’s)

 

 

 

At the top of each Forum page you will see a small white envelope screenshot.108.jpg

 

 

 

This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.

 

  

The white envelope turns to yellow when you receive a PM. screenshot.107.jpg

  

To open a PM to read it, double click on the yellow envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Recognized Contributor
AGhelp
Posts: 97
Registered: ‎02-28-2012

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

-----------Uuuuugh

 

 

Looks liek you have followed all the steps I know except 1.

 

Although you had changed your password on the router previously, they have THAT information. Mine happened to be the default and I had never changed the manugfacturer's password when I installed.

 

 Use your previous log in and password for your router to get access to the administrater rights on your router and change it to a new one. I changes username, password to the router ssid, and password encryption. I actually changed it again today to double check and ran the amibotted again.

 

From what I understand, it can be cleared off your computer but if you don't change the password on your router the dnschanger bot can still gain access through your actual router. It may reinfect your computers or simply run directly through the router by taking it over.

 

I'm not an expert, but if the amibotted page showed nothing several times I would say its probably on the router. I would just change to make sure. Who honestly knows if we don't whether or not we will have access.

 

Recognized Contributor
AGhelp
Posts: 97
Registered: ‎02-28-2012

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

--------aldi1

 

Hopefully your clear.

I know you said the technician checked all your computers but did he change your router settings? It can actually be your router with the bot and not the computer itself.

 

I think some of it is probably being overplayed but the deadline is the FBIs not comcast and I would rather be safe. Although I wouldn't pay them either.

 

I only recieved 1 email and a letter in the mail regarding1 date. The test actually showed another date and it showed up as

DNS changer Bot not the Aleron name (I know Im speeing it wrong).

Contributor
Posts: 7
Registered: ‎02-13-2007

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

Update: So, after about 35 minutes on hold, I spoke with a representative from the Security Assurance department.  He confirmed that my router is clean by checking my DNS settings.  He then directed me to reset the DNS settings on my pcs.  They were all "DNS server address obtained automatically" already, so I'm not sure how much of a difference that makes.

 

He told me that was all I could do and wait a few days to see if I get another letter.  He also told me that only the infected pc would be prevented from getting to the internet.

 

I'm not happy about the result but hopefully I'm done with this.  Good luck everyone else.  I will consider this resolved but if I get another bot letter or find that I cannot get to the internet from one of my pcs, I'll do another update.

Recognized Contributor
AGhelp
Posts: 97
Registered: ‎02-28-2012

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

Me to...please keep updating since I was told the same thing. Nothing since the 17th although i began cleanup on 28th when I recieved letter in mail. Everybody cross your fingers and our digital world is not about to go upside down. At least there's smartphone 3g if needed :smileywink:

Recognized Contributor
AGhelp
Posts: 97
Registered: ‎02-28-2012

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

Update-computers seem to be up. Need to do some more investigating and checks on other devices.

 

Hopefully no additional problems

Official Employee
ComcastJordan
Posts: 788
Registered: ‎03-17-2008

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

Really glad to hear it, AGhelp.  Unfortunately, I was away from the forums for a few days and missed your posts.  Please keep us updated.

Contributor
Posts: 11
Registered: ‎10-27-2006

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

I don't know about others, but I am still getting these pain in the a-- in browser warnings all over my web pages. I have done everything I can, as has everyone else. Through my research today I was at least able to validate that this IS a real threat and not just a hoax. I read on the FBI website that a judge has extended the deadline for 4 more months! I found a PDF on the website that helped me figure out which computer was affected and changed the DNS settings on that computer as the settings were actually corupted. I then went back to the comcast website to run through the self-correct option. I actually did the same steps on my laptop and on the affected computer at the same time and I was given 2 completely different sets of fix-it steps! WTH! The affected computer directed me to install and run the Norton Eraser while my laptop directed me to the Microsoft website's Malicious Software Removal Tool. Affected computer runs Windows XP and laptop runs Windows 7, but I wouldn't think that would elicit two completely different fix-it protocols. I started to run the Eraser on the affected computer, but then decided to do a quick "background check" on the Eraser. There were some fishey comments about it so I decided to do the Microsoft Tool on both computers. Guess what! Nothing found. On either computer. I scanned through the report and it doesn't even appear that it works with the DNS_Changer. Meanwhile, the Comcast warning keeps popping up blocking all of my web pages. I read something that said that you can turn off the warnings at least temporarily until the next warning, but it did not say how you are supposed to do that. I guess I will try the Norton's eraser tool after all, after a bit more research. Ugh!!!! 

Official Employee
B-Mor
Posts: 63
Registered: ‎12-10-2010

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

I will try and address a couple of questions from experiences and questions other customers have had.

 

  1. Yes, an extension was granted today by a federal judge which extends the server cutoff date to July 9. For more information there is an article you can read here.
  2. If you are receiving the notifications from Comcast that states you have the DNS Changer Malware it is because Comcast has received information from the ISC that lists your IP address as connecting the the malicious DNS servers. Comcast is letting you know that your IP is connecting to those servers based on their reports. 
  3. If you have guests that log in to your router with their laptop, or a neighbor who is using your wireless access, and they are the ones that are affected, then it will look the same to the ISC or Comcast. 
  4. All computers and routers should be checked. Both Windows and Mac machines can be affected. Routers are also frequently compromised.
  5. Customers have gotten GREEN results at dns-ok.us on their Mac and then cleared their Cache and Cookies and come up RED. According to the DNS Changer Working Group (DCWG) Red is always an accurate sign of infection, but there are situations where Green may be incorrect. For the most accurate reading you should bypass the router when using the dns-ok.us webpage for diagnosis.
  6. While Comcast does give you a link to Symantec's Norton Power Eraser for PC, you are under no obligation to use it. If you can find another tool that you would prefer to use, please do. There are only a few tools out there that I am aware of that actually catch DNS Changer and not all of them catch all variants. As for the Mac, there are only two tools that have heard of that supposedly will catch the malware. 
  7. Just because your malware scan came up clean does not mean that the DNS settings of that machine, or the router are unchanged.
  8. You are under no obligation to pay for any service to remove the malware or scan your machine whether it is a service provided by Comcast or local to you. Comcast does make available a service to assist customers who cannot or would rather not do it themselves, however, Comcast has also put the steps to do it yourself together to assist those who wish to do so, and while they are accurate, there are many conditions and variations to home computers and technolgical level of the user that may not make those instructions the best choice in their particular circumstance.
  9. The DNS Changer EyeChart RED page (which is a non-Comcast page) states the following in regard to removing the malware: It is extremely difficult to remove this particular malware from your system.  The only 100% effective method to remove the trojan is to completely reformat your hard disk.  If you are not familiar with how to do this, we strongly suggest that you seek out the assistance of a qualified PC support service,If you do not remediate this infection, you may be unable to access the Internet after March 8, 2012. If they are recommending that the only way to completely remove it is to format, then it might be safe to assume that no one program will fix every issue on every computer.
  10. The ONLY Comcast page you should be going to in relation to this particular issue ishttp://xfinity.com/dnsbot which will translate to http://xfinity.comcast.net/constantguard/botassistance/dnsbot. If you do not see DNSBOT in the address bar, then you are on the main Constant Guard Bot Assistance page and the instructions will be different and incorrect.
  11. This is not a Comcast issue. Over 4 Million computers were affected globally and Comcast is attempting to assist it's customers in making sure that they can continue to use the internet on whatever date the FBI and the ISC take the malicious Rove Gang DNS Servers offline.
  12. There are two types of browser warnings currently. One you can close by clicking the link, and one that requires a call to a dedicated line for this issue. 
  13. When talking to Comcast Customer Security Assurance reps, they can only go by what you tell them. If you tell them you have taken every step possible, scanned/removed the malware, manually checked the DNS on each and every one of your machines, factory reset the router, secured it with a new admin password and WPA2 encryption and new strong passphrase, tested each machine with dns-ok.us bypassing the router and connecting directly to the modem, and every machine is green in the eyechart, they have to take you at their word that you have done everything, but still inform you that the ISC continues to report that your IP address is hitting the rogue DNS servers and that is the reason you got the notification. 

I can understand the frustration of these notices, but please realize that this is not an issue that Comcast created, and unlike many other ISPs Comcast is working to aid our customers in making sure that their computers are clean and settings are correct so that when the FBI does shut down those servers, Comcast's customers will be online and using the internet and have decreased vulnerability of it's user's computers for future compromise due to the Rove/Alureon/TDSS botnet.

 

Contributor
Posts: 11
Registered: ‎10-27-2006

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

Thank you for the detailed response. It helps...a little. A couple more questions and comments:

 

How do you check the DNS settings on the router? The comcast instructions (that I found) did not say anything to help with checking your DNS settings. I got this info from the FBI site, but it did not explain the router part clearly. We have a wireless router that we got from Comcast. I do have a password on it that I changed when we got it so doubtful that the neighbors are using it. 

 

From what I have read, the DNS-ok.us web page is completely useless because we are going to get green no matter what at this point because this site will only tell you if your being sent to the wrong sites. Since our ISP (Comcast) is redirecting traffic if our DNS settings are bad it will not return the wrong IP address and will not give you red. 

 

I decided to try the Norton Power Eraser after all...and it was useless as well. I did a bit more research and decided to next try the free malware detection tool on Malware Bytes website. It's not even done scanning yet and it has already detected 33 affected objects. Yay! Finally some progress.

 

I know about the clean scan vs. changed DNS settings. I checked and corrected the DNS settings first and then started running the scans. The scans have not found anything on any of the computers. Changed DNS settings or not. Why do the directions have you run the scan first and then check the DNS settings?

 

We get what you are saying about paying for the services to clean up the computer. The problem is, if all of the scans say we are clean, we really do not want to pay $100 or more to have someone else tell us the same thing. How do we know we are infected other than just what comcast tells us. If we fix the DNS settings and the "bad guys" have been caught, isn't there any way we can just "lock" the DNS settings from changing again?

 

Why in the HECK (not the word I wanted to use) does Comcast have two completely different sets of directions that both look exactly the same to the layperson if they do not intend to confuse the crud (not the word I wanted to use) out of us?!  Especially when the link on the alert takes you to the Main Constant Guard Bot Assistance page and not to the page that you are saying we should be using?

 

Why are there two different types of browser warnings and why would Comcast think that I would trust the phone number in the warning (or any of the links for that matter) when the issue is supposedly that websites are redirecting you to corrupt IP addresses? It's taken me this long to even trust that this is a real issue. I was very skeptical until I received the letter in the mail. Why didn't they just do that in the first place it it was this big of a deal? And how come I don't remember hearing more about this on the news if it is this big of a deal?

 

Instead of the instructions provided in the do-it-yourself page on the website, why didn't they give the steps you outlined in #13 (only with more specifics as to how to do each step)? 

 

So many questions still about how this has been handled, by Comcast, by FBI, by the media, by anyone involved. I'm sure glad I am off work right now so that I have the many hours to spend that I have so far. It should not be this difficult.

Gold Problem Solver
BruceW
Posts: 7,554
Registered: ‎12-03-2007

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)


lifelearner wrote: ... We have a wireless router that we got from Comcast.  ...  and why would Comcast think that I would trust the phone number in the warning ...

These two points are bothering me a great deal as well. IMHO,

 

  • For the DNS Changer mess, Comcast should web have pages for each of the routers and/or gateways it issues containing instructions for checking the device's DNS settings and correcting them if necessary. The cost to Comcast would be trivial and the benefit to customers would be enormous.
  • Any phone numbers that appear in Comcast emails and/or web page injections should also appear on a standard Comcast web page so they can be verified as trustworthy. It's shocking that Comcast asks customers to call a phone number without giving them any way of determining that the number is genuine.
Recognized Contributor
AGhelp
Posts: 97
Registered: ‎02-28-2012

Re: Constant Guard Alert - Alureon Malware Detected (but nothing ever found)

[ Edited ]

I have to fully and completely agree with everthing both of you've said. Same experience