Security and Anti-Virus

[geneaar]

Hi,

I just installed Constant Guard on a new I7 desktop.  After the installation I rebooted and tried to log in at the widows 7 start menu.  When I try to enter the password using he keyboard I keep getting a Blue Screen error.  The module that seems is named at the stop is GIDv2.sys. 

I have tried logging in using the admin account, in safe mode and it variants, no matter what I do I get to the login screen when I enter a password the Blue screen pops after the third of fourth Character.  

HELP.

[geneaar]

I found a way to log into my PC.  I tried using other keyboards thinking maybe by a coincidence maybe my keyboard just failed, nothing worked.  As a last ditch, I tried logging in using the Win 7 ease of access onscreen keyboard. Guess what I was able to log with no problem.

Since Constant Guard was the last Program I installed on that PC I removed right away and am now able to log onto that Win 7 PC.  Things seem to be working just like they were earlier today.  I am now in the process of removing it form the other PC and laptops in our house.  I am not going to take a chance with this happening to one of my childrens school laptops or my wifes PC.  

Bottom line Fix the Program,  its a good idea but looking at the forums it seems to have a lot of problems.

[USAF_E-8_RET]

Hi geneaar,

GIDv2.sys is part of the Guarded ID program which is part of CGPS.  The action you have taken will correct the situation you were in.

We have folks on the CGPS team who frequent the forums and hopefully CGPS_Support will follow up on this situation with you in the not to distant future.  BW - the red user names are those of Comcast employees.

[CGPS-Support]

Hello - a couple of things to note -

1. The GID, is short for GuardedID, and is an anti-keylogging applications which installs separately, but as part of Constant Guard Protection Suite when you install it. It can be disabled or removed without changing or removing the other parts of the protection suite. To do this, you can install the protection suite, and before you are prompted to reboot to finish the installation, go to Options in the Constant Guard dashboard, to Configure Anti Keylogging, and turn it off. The reason to do it prior to the restart is that after you install the Constant Guard, the restart prompt is for 2 reasons - a) to make sure the browser helper object for your computer is enabled, but also, b) this enables the anti keylogging feature. So, if you disable it before the restart, you will never see an issue. You can also remove the GuardedID separately from Constant Guard, by going to your Programs/Features control panel, finding GuardedID in the Programs menu, and just remove it. Restart to finish the removal -

2. Two things cause issues with GuardedID - or any other anti keylogging application for that matter - a) another anti-keylogging application on the computer which is enabled will do it. If you have one application which trying to encrypt entries in a field, and you ask a 2nd one to do the same thing, the result is a garbled mess. With see this with certain banks, which offer an application such as Trusteer Rapport, which does exactly the same thing as GuardedID. Use one anti keylogging application and/or one anti-virus application - not multiples; and b) any keyboard, mouse, game controller or 3rd party hardware device which has specific drivers for key commands. A good example would be a game controller for Playstation, OR a program like Rosetta Stone which uses specific key commands for diacritics such as an Umlaut. The GuardedID application doesn't recognize every specific key command for special applications, or every driver for each keyboard or game controller - and those are the 2 main issues which will cause the issue you have seen.