We, like any other web application, have a BHO (browser helper object) which is the *link* between the software and your browser. It is your browser which gives US information. It is your browser which tells us if it detects a secure password field, based on the coding to that web page. Your browser is crashing, and is crashing our extension. If your browswer tells us that you are on a bank web page, and that bank is in our trusted network database, when you click on a log-in field, we will then issue a pop-up asking if you wish to add the account or if it is already stored as a secured site in your Constant Guard software, we will ask if you wish to open it. If you answer "yes," we will then open our secure browser, and everything you do, regarding that website from that point forward, regarding that bank account is done in our secure browser. We can't take over your default browser - in this case, Google Chrome. If you disable the CG chrome extension, only sites stored using our SecureView secure browser will open, and no prompting will occur for any site, including financial ones.
We have just released a software build to the Comcast download page which includes bug fixes for Google Chrome. However, these fixes relate ONLY to the Constant Guard application and will not fix the Chrome issues which we believe are fixed in the Chrome 20 release.
Before removing the Constant Guard Application - if you intend to reinstall, create a backup of your stored accounts. To create a backup:
1. Click on the CG icon to open the Constant Guard Protection Suite dashboard;
2. Click on the "Options" tab;
3. Click to "Backup;"
4. Select or browser to the location you wish to save the backup file;
5. Click to Backup/Save
A "backup.idv" file will be created at the designated location. This file cannot be opened. It is an encrypted file and can only be imported into the CGPS application, and can only be imported after the PIN used during the file creation is entered during the import process. You can even attach this file to an e-mail and send it to yourself for safe keeping, or to download/reinstall if something happens while you are traveling and you need to reinstall while you are away from home.
To remove and reinstall CGPS:
1. Go to your Programs/Features control panel (add/remove control panel for XP);
2. In the Programs list, find Constant Guard Protection Suite (CGPS) and the CG logo;
3. Click on it to highlight it;
4. Click to Remove or Uninstall;
5. When prompted to Save or Delete the Secure Password File - SAVE. This is the Microsoft Security Certificate which houses your encrypted secured accounts and your PIN;
6. Fill out the Uninstall Survey - mark as "Temporarily Removing;" and Submit;
7. RESTART the computer. It is the restart that finishes the removal process;
8. Go to www.comcast.net/security and click to Download the Constant Guard Protection Suite - during the download/installation, watch for any prompts from your Security or anti-virus software, and "Allow" the installation.
9. After the installation, click the CG icon to open the Constant Guard dashboard, click on the ? in the upper right corner, and click to "Check For Updates." This will immediately update the trusted network database for banks and financial institutions related to our SecureView browser.
NOTE - if you have already installed or enabled Norton Security Suite - it will not be removed and reinstalled.
See if this resolves or mitigates your issues with Chrome.
