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New Visitor
LarryStroup
Posts: 4
Registered: ‎06-09-2011

Constant Guard will not add sites

When I sign into a site to which Constant Guard does not have a link, although Constant Guard should ask if I want to add it, it does not.  My "ignored sites" widow is blank.  I have uninstalled and reinstalled Constant Gaurd to try to get it to act like a new install, but it did not help.  On my other machines it works fine and my regular sites all add in as it is supposed to work.  can anyone tell me how to get Constant guard to add sites on this machine?

Security Expert
USAF_E-8_RET
Posts: 4,897
Registered: ‎10-28-2003

Re: Constant Guard will not add sites


LarryStroup wrote:

When I sign into a site to which Constant Guard does not have a link, although Constant Guard should ask if I want to add it, it does not.  My "ignored sites" widow is blank.  I have uninstalled and reinstalled Constant Gaurd to try to get it to act like a new install, but it did not help.  On my other machines it works fine and my regular sites all add in as it is supposed to work.  can anyone tell me how to get Constant guard to add sites on this machine?


Hi LarryStroup,

I'm sorry I do not have an answer for you, but I am sure when CGPS_Support sees this they will ask for addtional information to include the Operating System, browser of choice and perhaps the URL of the site that you are having difficulty with.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

New Visitor
LarryStroup
Posts: 4
Registered: ‎06-09-2011
Official Employee
CGPS-Support
Posts: 733
Registered: ‎05-01-2012

Re: Constant Guard will not add sites

Hi LarryStroup,

 

If the websites in question are getting added to one of your computers but not the other then the issue has something to do with the computer in question.  First, let start off by making sure you have a clean installation.  When uninstalling the software you will want to run the Cleaner so the previous installation does not corrupt the new installation.  After uninstalling/reinstalling, if you are still experiencing issues adding Other Accounts to the CGPS software application.  Then, it may have something to do with your computer's default web browser or or software communicating with your default web browser.  If that is the case, try adding the website with a different web browser.

 

Please follow these instructions to UN-install Constant Guard:

Copy and paste the following link in your Internet Explorer browser – http://downloads.idvault.com/comcast/cleaner/constantguardcleaninstall.exe

  1. Select “Run” when prompted.
  2. The tool will ask for permission to close all browsers. If prompted, select “Yes.”
  3. The cleaner will note “Completed” when it has.
  4. Restart your computer. It is the Restart which actually completes the software removal

Then follow these instructions to re-install Constant Guard:     1. Go to www.comcast.net/security     2. Select Get It Now and then Install Now     3. Select Download Now     4. Select Save and then Run     5. Select Yes when asked if you want to allow this program to make changes to your computer     6. Select Agree, then Install     7. Create your master PIN and re-enter     8. Select and add the accounts you want protected by Constant Guard     9. Restart computer to complete installation

Contributor
MauiRon
Posts: 9
Registered: ‎01-13-2013

Re: Constant Guard will not add sites

I too have this issue with Constant Guard not willing to log some sites.  They are usually sites that when you go to a URL, then have a login link that the program doesn't work.  Could be because it's a 64-bit system and Norton has a bug.  Norton should have a way to manually create a login.  Typical Norton situation.

Security Expert
USAF_E-8_RET
Posts: 4,897
Registered: ‎10-28-2003

Re: Constant Guard will not add sites


MauiRon wrote:

I too have this issue with Constant Guard not willing to log some sites.  They are usually sites that when you go to a URL, then have a login link that the program doesn't work.  Could be because it's a 64-bit system and Norton has a bug.  Norton should have a way to manually create a login.  Typical Norton situation.


Hi MauiRon,

 

Norton and Constant Guard Protection Suite are two separate programs - which program are you using?  Oh and as far as I know, I have not seen any problems between 64 bit systems and Norton.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Official Employee
CGPS-Support
Posts: 733
Registered: ‎05-01-2012

Re: Constant Guard will not add sites

hi MauiRon,

 

If you are having a problem with adding the website to the CGPS software application please submit a support request ticket so a CGPS support technician and investigate the issue.  In the support request ticket you will want to include the website's sign on url address, the web browser and version you are using to create the account and your CGPS software version.  Your CGPS software version can be verified by accessing the CGPS Dashboard, clicking on the "blue question mark" then select About.

 

You can create a support request ticket by accessing the CGPS Dashboard, clicking on the "blue question mark" then select Report a website log in issue.