Security and Anti-Virus

[royperry3]

Why does Comcast want to scare people into using this software? What do they gain? As far as I can tell all it does is make customers unhappy.  I know my life has been a lot more miserable since my wife's PC was made unusable by this software. WHY? Why does Comcast need to do this to their happy customers. It's like they aren't satisfied that customers are satisfied. They need to justify their marketing jobs by selling us more unnecessary stuff. WHY????

[Welcome_to_Post]

Comcast has a long, long record of running out untested or inadequately tested software for its customers, which in turn causes both sides a lot of grief.  I think they probably have the best of intentions, but the execution leaves a whole lot to be desired.  I recall a Security Suite some years back, best described as "a dead rat floating in the gutter."  There was a version of web mail, two or three iterations ago, that crashed the email servers when used.  That one was very impressive to watch here on the forums, as the crash line (to coin a phrase) followed the sunrise across the nation, as folks woke up and tried to check their email, causing a server crash that marched from the eastern shore westward.

As I said, I do think they have good intentions, and evenually by using unwitting customers as beta testers, they get most of the bugs worked out.  But then, they retire that bit of software, only to roll out another, and the cycle renews itself.

[CGPS-Support]

I see that cc_adame has responded. The Constant Guard Protection Suite software for the online account protection, and Norton, are free. The software installs fulltime web security applications. If a customer is using an older computer with an older operating system, less than 1 gig of RAM, and has a slow/full hard drive - that customer may see performance or installation issues with any piece of software, and that would be more pronounced with a full time web application such as ours. Without knowing the details of your wife's PC issue(s) I can only assume that is the case, and that may be an incorrect assumption.

If the "scare" you are referring to is a mail associated wtih BOTS or malware, any xfinity customer can download and install Constant Guard Protection Suite or Norton Security Suite alone, at no cost. It is a free service, and if you have a BOT, or if you have been alerted that you are vulnerable to one, then it is certainly in your best interest to install an anti-virus utility, such as Norton Security Suite (NSS) to combat such threats. NSS is free, whether installed alone, or as part of the Constant Guard Protection Suite, to xfinity customers.