thundering5 wrote:
I don't expect Comcast to have the resources to be aware of all the phishing schemes that are going on. As Internet user's we all need to exercise caution and know how to identify potentially malicious situations.
As far as Comcast's role is concerned, I do find their support areas cluttered and less than intuitive. Maybe a bit more time spent developing support/contact pages with a first-time visitor's perspective in mind (easy to find, not all crammed into one, etc) as opposed to an "insider's" perspective, would be helpful. I'm a computer support/helpdesk technician by trade and finding what I needed was not particularly straighforward for even me.
I, and a lot of others, agree with you on that. The help pages used to be user-friendly, it was easy to find information and was a much better page over-all.
Then they decided to go with a "new improved" look. They got half of it right-NEW. Improved, not so much.
The burden is on the CUSTOMER to find the answers they seek. If you are lucky you will type in a search term and get the results that apply to your questions. If unlucky you have to keep entering various search terms until you get the right combination of the terms and you get the answer.
As for the information about phishing and how to tell if a mail is from Comcast and the latest scams that is scattered all over the place on Comcast pages. The post I created -which someone provided the link for in this topic-put all that info in one place. To bad it's available only here as a forum post.
Comcast employees must be authorized to post in the forum. Employees posting here have their names in red and are designated as employees. Names not in red are customers.
