12-03-2008 08:48 PM
After seeing the too good to be true deal for free virus protection I installed McAfee on October 12th.
Now it says on December 5th I must pay for a new subscription? Why did Comcast fail to tell us this up front. It is not mentioned anywhere during the install process or on the comcast web site or the commercial. This is a let down and false advertising!
12-03-2008 10:48 PM
Welcome to the Forums! You do not have to pay for the Comcast version of McAfee. Did you go to the Comcast.net Security page to download your version? Read through the Help With McAfee Security Suite to see if anything might help you. Did you read the Before You Install area? Which browser are you using?
What other AV program was installed previously and how did you remove it? Wondering if you had the pay version of McAfee before installing the Comcast one.
12-04-2008 10:25 PM
As moms mentioned, did you download it from the Comcast security website? By doing so you register your Comcast address as part of the process which in turn gets you the free copy.
There is no bate and switch here, this is free software worth around $120 which you get as a result of being a Comcast customer.
12-05-2008 06:28 PM
Yes I installed it from the Comcast web site. Last night I was told to remove it with the McAfee removal Toll and re-install it. I was told that it will always come up one year after installation telling you to re-subscribe. Comcast told me to uninstall it then re-install it so as not to have to pay McAfee for a subscription. They said there is no way around this and it is happening to a lot of people. For some reason it wanted a re-subscription after only 1.5 months. I hope it waits a year this time.
12-06-2008 02:49 AM
Gunner...I noticed you replied on another thread saying users have to resubscribe a short time after initial install. I used McAfee for a long time and have switched to another program but usually your issue does not happen. I'm surprised you had a tech tell you it happens alot. One thing I'd like you to confirm since you said you had Norton before. Did you use their removal tool after removing their program? Also...when you open the McAfee Security Center does it say Comcast McAfee? You should see the logo. Also you might just click through a few of the Help With McAfee Security Suite links to see if anything was missed.
Here is the page that is recommended to check for more help: Free Technical Support Try the Free Chat!
12-09-2008 07:10 PM
I have been using McAfee since 02/07, and I have never been told that I have to pay, or do a reinstall or any type of "annual" pay/reinstall/or whatever!
And Moms, do you remember the post about the OP complaining about McAfee updating all of the time? Well, since then, besided the updates I get in the AM, I am also getting a set updates about every other night around this time. Just thought you like to know.
12-13-2008 09:02 PM
12-15-2008 12:23 AM
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map