Security and Anti-Virus

[Woody]

Last week I installed NSS on XP pro, my account (I am an admin). There was no login password on the PC for any account. I later decided to password my account. This resulted in being unable to access Norton from the systray or the start menu. Norton support told me I need to uninstall Norton, apply my password, then reinstall it. Later if I decide to remove the pass, I will have to do the uninstall / install procedure again.

A friend suggested I install Norton while logged in to the default administrator account, and I would not need to uninstall / install in the future.

Any thoughts?

Thanks.

[USAF_E-8_RET]

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Woody wrote:

Last week I installed NSS on XP pro, my account (I am an admin). There was no login password on the PC for any account. I later decided to password my account. This resulted in being unable to access Norton from the systray or the start menu. Norton support told me I need to uninstall Norton, apply my password, then reinstall it. Later if I decide to remove the pass, I will have to do the uninstall / install procedure again.

A friend suggested I install Norton while logged in to the default administrator account, and I would not need to uninstall / install in the future.

Any thoughts?

Thanks.

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Hi Woody,

Interesting post in as far as there is not a password required to log into NSS other than being logged into your Comcast Account.  You do not have a Norton Account similar to the commercial Norton Account, so I do belive Norton gave you some questionable info. 

Now you mentioned "I later decided to password my account. This resulted in being unable to access Norton from the systray or the start menu."  Could you please explain how you did this??

I'll be awaiting more info.

[Woody · Accepted solution]

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USAF_E-8_RET wrote:

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Woody wrote:

Last week I installed NSS on XP pro, my account (I am an admin). There was no login password on the PC for any account. I later decided to password my account. This resulted in being unable to access Norton from the systray or the start menu. Norton support told me I need to uninstall Norton, apply my password, then reinstall it. Later if I decide to remove the pass, I will have to do the uninstall / install procedure again.

A friend suggested I install Norton while logged in to the default administrator account, and I would not need to uninstall / install in the future.

Any thoughts?

Thanks.

---

Hi Woody,

Interesting post in as far as there is not a password required to log into NSS other than being logged into your Comcast Account.  You do not have a Norton Account similar to the commercial Norton Account, so I do belive Norton gave you some questionable info. 

Now you mentioned "I later decided to password my account. This resulted in being unable to access Norton from the systray or the start menu."  Could you please explain how you did this??

I'll be awaiting more info.

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Hi,

To clarify, I am speaking of login passwords for user accounts in Windows. I had installed Norton while logged into Windows with my user which has admin priviliges. Adding a password to that account caused the problem. It killed safe web and I could not access the Norton console.

Since my last post, I uninstalled Norton and ran the Norton removal tool. I rebooted into the default Windows admin account, installed and updated Norton.

I then rebooted into my account. Now I can add / remove the Windows password with no effect on Norton. I have full control and can make any changes.

The guest has limited access as it should be.

Norton is working fine now.

[USAF_E-8_RET]

Thanks for the update - as I said you really got my interest up. 

Please go to Settings > Administrative Settings > Product Security  > and click on the  .   Please read thru that information (especially Settings Password Protection) and I am not positive, but I think somehow by adding the Windows Users password caused your NSS to become password protected. 

Also there is a hint there about changing the password without totally uninstalling NSS.

I learned something from this thread and hopefully others have as well, thanks for sharing not only the question - but also the solution.  I have marked your last post as the solution so others may find the answer you provided.