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Contributor
fanciladi
Posts: 17
Registered: ‎09-17-2011
Accepted Solution

Norton AntiVirus

I have Norton Security Suite on 2 of my 3 computers.  I'm wondering how many total computers in my home that I can have the free Norton Security Suite on.  One of my computers is newer and has Norton Internet Security on it and will run out in a few months. 

 

I've look in the help area to find out how many computers I can download the Norton Security Suite for and I can't find the answer.  I thought I had read quite a while ago it was 5, but I want to make sure.   

 

Is Norton Security Suite a better AntiVirus program than Norton Internet Security?  Just wondering on that one...

 

Thanks....

Security Expert
USAF_E-8_RET
Posts: 5,177
Registered: ‎10-28-2003

Re: Norton AntiVirus

In very small print under System Requirements here: http://xfinity.comcast.net/constantguard/Products/CGPS/norton/

 

Go to the above link, click on No Thanks on the popup for Constant Guard Protection Suite, then select System Requirments in the middle of the page and on the bottom, you will see in very small print:

 

"*Norton Security Suite is a downloadable product - box image for illustrative purposes only. Norton Security Suite provides protection for up to 7 computers per household. Call for restrictions and complete details. Norton ranked #1 in Overall Protection and Remediation: AV-Test GmbH, “Real World Protection and Remediation Testing Report,” February 2012. Comcast © 2011. All rights reserved. Norton Security Suite is provided by Symantec Corporation."

 

There is a comparison chart located here:  http://us.norton.com/comparison/promo?inid=us_en_hho_nlp_top_nav_compare so that you can compare NIS with N 360.  NSS is a clone of N 360 and that will give you a basic comparison. 

 

Also on the link showing System Requirements at the beginning of this response will show you a comparison of N 360 with NSS.

 

IMHO, they both supply the same amount of protection, however NSS (N 360) contains the extra PC Tune-up type of options and the file backup. Since you are using both you should know which suits your needs the best. 

 

Instructions for making the change from NIS to NSS are listed in the following link:

http://forums.comcast.com/t5/Security-and-Anti-Virus/How-To-Uninstall-Reinstall-Norton-Security-Suit...

You'll have to substitute NIS for NSS when you get to the uninstall via Control Panel.

 

Any more questons, you know where to find us.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Contributor
fanciladi
Posts: 17
Registered: ‎09-17-2011

Re: Norton AntiVirus

Thanks SO much for the detailed reply.  I can see how I missed the small print stating how many household computers could be covered! :smileyhappy:  I printed up your reply and info from the links you provided, too. 

 

The system requirements didn't mention 'Windows Live Mail' which is what I use now since I can't use Outlook Expess with Win 7.  I'm assuming it does Windows Live Mail, but sometimes I get into trouble assuming...lol... 

 

I think I will go ahead and change this weekend to the Norton Security Suite since it's a better program.

 

I love your Veterans quote...one of my favorites...I'm the Mom of a Marine...served in Desert Storm.

 

Thanks again.........

 

 

Security Expert
USAF_E-8_RET
Posts: 5,177
Registered: ‎10-28-2003

Re: Norton AntiVirus


fanciladi wrote:

Thanks SO much for the detailed reply.  I can see how I missed the small print stating how many household computers could be covered! :smileyhappy:  I printed up your reply and info from the links you provided, too. 

 

The system requirements didn't mention 'Windows Live Mail' which is what I use now since I can't use Outlook Expess with Win 7.  I'm assuming it does Windows Live Mail, but sometimes I get into trouble assuming...lol... 

 

I think I will go ahead and change this weekend to the Norton Security Suite since it's a better program.

 

I love your Veterans quote...one of my favorites...I'm the Mom of a Marine...served in Desert Storm.

 

Thanks again.........

 

 


First of all, please thank your son for me for his service - I was Air Force for 23 /2 years - Viet Nam era.

Windows Live Mail is in fact not covereed by any Norton product as far as SPAM goes - however, Comcast scans all incoming mail and Norton scans all email once it is opened - but I also scan all email attachments prior to opening them to be on the safe side - which may be overkill!

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Contributor
fanciladi
Posts: 17
Registered: ‎09-17-2011

Re: Norton AntiVirus

Thanks again.  I guess it would be the same as I have now as far as Norton and Comcast re: my mail.  That's good to know.  As far as 'overkill' I understand that..it's better to take the extra step than to be sorry later.  A little like the old saying "an ounce of prevention is worth a pound of cure". 

 

Thank you for your service!  A lot of the guys I went to school with were in the service at that time.  I appreciate our Veterans a lot.  Thanks doesn't seem enough, they give so much and some give for the rest of their lives.   

New Visitor
edithfloyd0402
Posts: 2
Registered: ‎12-22-2012

Re: Norton AntiVirus

do you have a norton antivirus on this computer for free

 

Visitor
Posts: 3
Registered: ‎04-26-2009

Re: Norton AntiVirus

Any of your information had help me at all. I am trying to re-register the comcast norton antivirus and the only thing tha plot out is the GGuard, and it advise me that I all ready register and to delete it. I do not want, not need sequirity Gard. I only need the norton antivirus whish was disconnected while the Sony Support had clean and back the computer because it had varirus that Norton by comcast was not able to catch. thanks bligi67
Contributor
fanciladi
Posts: 17
Registered: ‎09-17-2011

Re: Norton AntiVirus

I have Norton Antivirus free as part of my Comcast Internet. 

Security Expert
USAF_E-8_RET
Posts: 5,177
Registered: ‎10-28-2003

Re: Norton AntiVirus

Hi billgia,

 

It sounds ike your system was restored to factory settings - if so follow the link below to reinstall Norton  Security Suite:

 

 http://forums.comcast.com/t5/Security-and-Anti-Virus/How-to-Initially-Install-Norton-Security-Suite/...

 

Let us now how it goes.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

New Visitor
edithfloyd0402
Posts: 2
Registered: ‎12-22-2012

Re: Norton AntiVirus

please put the antivirus back on my computer thank you.

Security Expert
USAF_E-8_RET
Posts: 5,177
Registered: ‎10-28-2003

Re: Norton AntiVirus


edithfloyd0402 wrote:

please put the antivirus back on my computer thank you.


 

Please see the instructions below:

 

 

http://forums.comcast.com/t5/Security-and-Anti-Virus/How-to-Initially-Install-Norton-Security-Suite/...

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

New Visitor
DougCF
Posts: 1
Registered: ‎01-09-2013

Re: Norton AntiVirus

You are allowed to have up to 7 copies installed.  This is due to your ability to have 7 email accounts.

 

-----

CAE

New Visitor
flormiranda1985
Posts: 1
Registered: ‎03-25-2013

Re: Norton AntiVirus

hi i have 2 computer i want put norton in my computer

Security Expert
USAF_E-8_RET
Posts: 5,177
Registered: ‎10-28-2003

Re: Norton AntiVirus


flormiranda1985 wrote:

hi i have 2 computer i want put norton in my computer


Hi,

Please follow theinstructions in the following link for each of your systems:

 

http://forums.comcast.com/t5/Security-and-Anti-Virus/How-to-Initially-Install-Norton-Security-Suite/...

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Security Expert
USAF_E-8_RET
Posts: 5,177
Registered: ‎10-28-2003

Re: Norton AntiVirus

Here is the very small print at the bottom of the system requirements for Norton Security Suite - I had to get out my magnifying glass to read it on the page:

 

*Norton Security Suite is a downloadable product - box image for illustrative purposes only. Norton Security Suite provides protection for up to 7 computers per household. Call for restrictions and complete details. Norton ranked #1 in Overall Protection and Remediation: AV-Test GmbH, “Real World Protection and Remediation Testing Report,” February 2012. Comcast © 2011. All rights reserved. Norton Security Suite is provided by Symantec Corporation.

 

Now the hardest question to answer.  Is Norton Security Suite (NSS) better than Norton Internet Security (NIS)??  That depends on what you desire.  NIS and NSS have the same antivirus capabilites, the same malware removal capabilities - but then NSS adds such things as Tune-Up and a backup function.  So depending on what you desire - is which one you should use.  In regards to AV as you have asked - the two are equal - but do you desire the extras?

 

Also, there is only a Local Vault for ID Safe with the NSS.  There is no Online Vault capability as there is with NIS.  Is that good or bad?  Depends once again on how you function - do you need to use an Online Vault for multiple mobile devices - then NIS would be my choice.  Do you not need this function and want to maintain your ID Safe data (logins and passwords) solely on your system - then NSS may be the product you desire.

 

Hope that answers your question - and if you have any more questions - you know where to find us!

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

New Visitor
Downandout
Posts: 2
Registered: ‎08-03-2013

Re: Norton AntiVirus

I too, was in the Air Force during VietNam, 1966-1970, my oldest brother was in for 4 years before me and my youngest brother when in after me, stayed and retired.

 

My wifes laptop has a couple of Viruses, FBI virus and the Internet Security VirusThe ISV is causing me a lot of griefI blocks everything I try to do to get rid of itI googled it and there were lots of suggestions on how to get rid of it, but I don't trust any of themIts like being in the bad part of Chicago with no phone and you need to ask for helpCan't trust anyoned.

 

I am trying to download Norton Suite or Constant Guard or others and all I get is FileName.exe contained a virus and was deleted.

 

This whole virus thing has really got me flusteratedIt's like someone coming into my house, sitting down at my computer and just screwing everything upIf I caught them doing it, I would probably shoot them on the spot.  There needs to be more done about it. 

 

 

Security Expert
USAF_E-8_RET
Posts: 5,177
Registered: ‎10-28-2003

Re: Norton AntiVirus

Hi Downandout,

 

Thank you for your service - I entered the AF in 1965 (retired in 1989) and had two tours to Southeast Asia.

 

Please follow the advise that LoPhatPhuud gave you in this thread.

 

Also, you should never attempt to install an anit-virus program on an infected system - bascially because the infection will more than likely prevent you from doing so - as you have found out.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

New Visitor
hnoori
Posts: 1
Registered: ‎10-29-2013

Re: Norton AntiVirus

haider noori

New Visitor
samkako
Posts: 1
Registered: ‎10-25-2013

Re: Norton AntiVirus

i dont have norton antivirus, i would like to instal one for free ...please

Security Expert
USAF_E-8_RET
Posts: 5,177
Registered: ‎10-28-2003

Re: Norton AntiVirus

Hi samkako,

 

Please see this NSS FAQ  for the initial installation. 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

New Visitor
BDP_21
Posts: 1
Registered: ‎04-06-2014

Re: Norton AntiVirus

 


USAF_E-8_RET wrote:

Hi samkako,

 

Please see this NSS FAQ  for the initial installation. 




New Visitor
HawgriderPA
Posts: 4
Registered: ‎04-08-2014

Re: Norton AntiVirus computer IDs

We've had Norton installed for a while and gone thru some computer crashes and replacments.  When I went to do the latest replacement, I got the message that I'd reached my limit and had to delete one of the already installed computers.

  Problem is.. norton's identifying them by a series of numbers and letters (73798B61BD9), not a name (RecRoom).  How can I tell where norton's getting that number from?

 

Thanks

Networking Expert
kevj
Posts: 4,853
Registered: ‎10-03-2003

Re: Norton AntiVirus computer IDs


HawgriderPA wrote:

We've had Norton installed for a while and gone thru some computer crashes and replacments.  When I went to do the latest replacement, I got the message that I'd reached my limit and had to delete one of the already installed computers.

  Problem is.. norton's identifying them by a series of numbers and letters (73798B61BD9), not a name (RecRoom).  How can I tell where norton's getting that number from?

 

Thanks


That looks like your Norton Activation PIN.

 

You can find it on each computer by looking in the correct locations, which are listed in this post:

 

http://forums.comcast.com/t5/Security-and-Anti-Virus/Norton-Internet-Security-Activation-Pin/m-p/207...

 

Check the active computers you have, match them up with the IDs on the Activation page, then deactivate another computer whose PIN you cannot verify as active.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I don't work for Comcast...


Help us to help you!!
- respond to requests for info
- post back if your issue is resolved
- mark appropriate posts as solutions


Send feedback to Comcast using the 'feedback' link on this page:
http://www.comcast.com/Corporate/Customers/CustomerGuarantee.html?SCRedirect=true

New Visitor
HawgriderPA
Posts: 4
Registered: ‎04-08-2014

Re: Norton AntiVirus computer IDs

It's not the pin... I have that already

 

it's how norton identifies each computer.  for two, it does say "DellLaptop" and "Laptop2"

 but the others are a combination of letters and numbers.

 

I went to my network, but I'm not finding anything close

Networking Expert
kevj
Posts: 4,853
Registered: ‎10-03-2003

Re: Norton AntiVirus computer IDs


HawgriderPA wrote:

It's not the pin... I have that already

 

it's how norton identifies each computer.  for two, it does say "DellLaptop" and "Laptop2"

 but the others are a combination of letters and numbers.

 

I went to my network, but I'm not finding anything close


Each registered computer will have a unique PIN, I believe. You won't find the PINs on your network anywhere. They are stored on the computers in the locations in the message i linked to previously. If you can identify one of the numbers listed on the activation page as one that you currently have active, by matching the PIN to the number on the website...

 

Or are you saying that some entries on the activation page have names, and some just numbers?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I don't work for Comcast...


Help us to help you!!
- respond to requests for info
- post back if your issue is resolved
- mark appropriate posts as solutions


Send feedback to Comcast using the 'feedback' link on this page:
http://www.comcast.com/Corporate/Customers/CustomerGuarantee.html?SCRedirect=true

New Visitor
HawgriderPA
Posts: 4
Registered: ‎04-08-2014

Re: Norton AntiVirus computer IDs

Or are you saying that some entries on the activation page have names, and some just numbers?

 

yes - that's what I'm saying.  

Security Expert
USAF_E-8_RET
Posts: 5,177
Registered: ‎10-28-2003

Re: Norton AntiVirus computer IDs

Hi Hawgrider,

 

I'm not sure how Comcast identifies them, but in the retail versions of Norton they use something calleed Norton Management which is tied into your Norton Account (which also does not exsist in Comcast version of Norton), but the PC identifier that is used for your PC is the name that is listed in Control Panel > System > under Computer Name - that is used unless, you have changed it - which is done by clicking opn the   Change Settings in that subject area.  It will come with a new page and should show you another name or entry under computer description (if there is one).  This might be able to give you a clue as to which system is which.  Also on that page is a Change utton close to the bottom which will permit you to rename the computer to what you will be able to use to tell them apart - after you figure out which is which. 

I would think you would have one PIN for all of your systems - the same as the retail versionof Norton has a single Key for normall 3 systems (base on the 3 user liocense)

 

Your PIN number is stored in Norton Security_PIN.txt in the following location:

In Windows 7 or Windows Vista: C:\Users\Users Name\My Documents\Symantec\Norton Security_PIN.txt


In Windows XP: C:\Documents and Settings\\My Documents\Symantec\Norton Security_PIN.txt

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

New Visitor
HawgriderPA
Posts: 4
Registered: ‎04-08-2014

Re: Norton AntiVirus computer IDs

Thanks USAF.. makes sense.. went around to the computers and id'd them and the number letter mix matches.

 

USAF vet here, same era... now doin the M/C escorts for homecomings and Vet funerals

Security Expert
USAF_E-8_RET
Posts: 5,177
Registered: ‎10-28-2003

Re: Norton AntiVirus computer IDs

Hawgrider - glad you got it sorted out and thank you for your service.

 

Are you part of the Patriot Guard Rider organization (or a similar org)?   It brings a tear to my eye everytime I see a motorcycle escort for a funeral for one of our military and unfortunately i have seen more than I care to in our local area.

 

It is a shame we were never afforded the thanks we are now bestowing on our returning servcemen and women!  But knowing I was spat upon and called war monger etc, I will never regret my time in Southeast Asia fighting for the freedom we share today and hopefully will continue to enjoy.   

 

Thanks for your efforts in honoring our returning heros and vets!

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

New Visitor
OPJ1526
Posts: 1
Registered: ‎08-07-2014

Re: Norton AntiVirus

need de Northon Antivirus, Comcas saig is free

Security Expert
USAF_E-8_RET
Posts: 5,177
Registered: ‎10-28-2003

Re: Norton AntiVirus


OPJ1526 wrote:

need de Northon Antivirus, Comcas saig is free


Please see this NSS FAQ  for the initial installation

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Visitor
Posts: 1
Registered: ‎07-31-2009

Re: Norton AntiVirus

I WAS NOTIFYED TO CONTACT COMCAST ABOUT ANTRI VIRSUS ON MY COMPUTER? I THOUGHT THAT NORTON TAKES CARE OF ALL THAT. BUT I DO HAVE SOMETHING WRONG WITH MY COMPUTER CAN YOU HELP?

Security Expert
USAF_E-8_RET
Posts: 5,177
Registered: ‎10-28-2003

Re: Norton AntiVirus

See if the following helps:

 

http://forums.comcast.com/t5/Security-and-Anti-Virus/Where-to-Seek-Malware-Removal-Assistance/m-p/88...

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

New Visitor
akidane
Posts: 2
Registered: ‎08-18-2014

Re: Norton AntiVirus

Ii want to renew my noten antivrus

New Visitor
akidane
Posts: 2
Registered: ‎08-18-2014

Re: Norton AntiVirus

yes

New Visitor
jennym168
Posts: 1
Registered: ‎11-07-2014

Re: Norton AntiVirus

I want to download antivirus, please help me asap Thanks

Security Expert
USAF_E-8_RET
Posts: 5,177
Registered: ‎10-28-2003

Re: Norton AntiVirus

Please see this NSS FAQ  for the initial installation.

 

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'