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Security Expert
USAF_E-8_RET
Posts: 5,136
Registered: ‎10-28-2003

Norton Security Suite FAQ's

[ Edited ]
Security Expert
USAF_E-8_RET
Posts: 5,136
Registered: ‎10-28-2003

Norton Security Suite FAQ's

[ Edited ]

 

How to Initially Install Norton Security Suite

 

How to Uninstall/Reinstall Norton Security Suite under normal/upgrade conditions

 

How To Uninstall/Reinstall Norton Security Suite after a problem with Norton program

 

How to Export/Import NSS Identity Safe Data

 

ERROR: Access violation at address 00423B70 in module 'ComcastAntiSpy.exe'

 

Norton Internet Security 5 for Mac - Now available for Comcast Internet Subscribers

 

Posting questions pertaining to the COMCAST Norton Security Suite on the Norton Forum

 

Contact Norton Support for Norton Security Suite

 


Oct 16,2012:   New version of Norton Security Suite
A new release of Norton Security Suite is now live for new downloads!

 

The version number in Support > About will be 20.1.0.24 and is the next version after NSS v6.

 

This is a major version upgrade, so it is not available through Live Update, you need to go back to the download page on the Comcast website to get it.

 

Please be advised if you are on a version older than v6 (ie v 5), you will need to follow the instructions in the following link to upgrade to V 20.2.0.19:

http://forums.comcast.com/t5/Security-and-Anti-Virus/How-To-Uninstall-Reinstall-Norton-Security-Suit...

 

Alos lease note that if you are used to using the Gadget for NSS, it will no longer be displayed in this version, but the System Tray Icon still remains.


Oct 29,20012:  Minor version update of NSS v  2.1   Product Update - 20.2 of Comcast Norton Security Suite

To receive the update, simply run LiveUpdate and download the update. A reboot will be required.
  
To verify you have the update, launch the Main User Interface, click on Support, and select About. The version number of the new release for Norton Security Suite is 20.2.0.19.


Please note that all Norton Security Suite customers will receive this update for free, but you must be running Norton Security Suite 20.1to receive the update. If you are running NSS v6.x and wish to receive the update, visit the Norton Security Suite Update Site, or open Constant Guard™ and click on the Norton™ logo. This will download and install Norton Security Suite 20.1.

 


Nov 20, 20012:  Firefox 17 Support for Norton Toolbar
The Norton Toolbar is now compatible with Firefox 17. We have released a Firefox 17 compatibility patch for Norton Internet Security & Norton 360 20.2.0.19 which is available via LiveUpdate.


Norton Security Suite 20.2.0.19 add-on versions required for FF 17:
 
Norton Toolbar: 2013.2.2.3
 
Norton Vulnerability Protection: 11.1.1.5 -3


You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version. It will appear in the LiveUpdate history as Norton Toolbar Add-on for Firefox. Please note that you will receive a PATCH Apply NoW or APPLY LATER request along with the download ofthe NTB Add-on for FF.  Please click on APPLY NOW, let it run.  If it finishes and you receive aa Explore button click on it.  If it goes back to NSS, continue to run LiveUpdate (rebooting if requested) until it responds with the specifc words "no updates found".  If NSS does not open after the Explore button is clicked, please reboot your system and then continue with running LiveUpdate.
 
 
If you are running Firefox 17 and Norton Security Suite  20.2.0.19, and still do not see the Norton Toolbar, please check and ensure the Norton Toolbar plugin is enabled. You can do this by clicking on the Firefox menu, selecting Add-ons, and then clicking Enable next to Norton Toolbar.
 
 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Security Expert
USAF_E-8_RET
Posts: 5,136
Registered: ‎10-28-2003

Re: Update for Norton Toolbar add-on for Firefox 18

[ Edited ]

 

Please do not upgrade to Firefox 18.0 until such time as you have the Norton Tool Bar PATCH for FF 18 installed as follows below.

 

The Norton Toolbar is now compatible with Firefox 18. We have released a Firefox 18 compatibility patch for Norton Security Suite 20.2.0.19 which is available via LiveUpdate.


Norton Security Suite 20.2.0.19 add-on versions required for FF 18:
 
Norton Toolbar: 2013.2.3.1
 
Norton Vulnerability Protection: 11.1.1.5 -2


You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version. It will appear in the LiveUpdate history as Norton Toolbar Add-on for Firefox. Please note that you will receive a PATCH APPLY NOW or APPLY LATER request along with the download of the NTB Add-on for FF.  Please click on APPLY NOW, let it run.  If it finishes and you receive aa Explore button click on it.  If it goes back to NSS, continue to run LiveUpdate (rebooting if requested) until it responds with the specifc words "no updates found".  If NSS does not open after the Explore button is clicked, please reboot your system and then continue with running LiveUpdate.
 
 
If you are running Firefox 18 and Norton Security Suite  20.2.0.19, and still do not see the Norton Toolbar, please check and ensure the Norton Toolbar plugin is enabled. You can do this by clicking on the Firefox menu, selecting Add-ons, and then clicking Enable next to Norton Toolbar.

 

Once the above is complete, please update to Firefox 18.0 and if you encounter any problems with the update of NSS, please start a new post.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Security Expert
USAF_E-8_RET
Posts: 5,136
Registered: ‎10-28-2003

Updated Firefox 18 Support Patch for Norton Toolbar

A new Norton Toolbar patch has been released to address a few issues that customers have seen recently on the Norton Fourms.   Below are the main issues that are resolved in this update:

 

- Fixed problem with Firefox 18 crashing when closing a tab:

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Norton-toolbar-update-crashes-Firefox-...

 

- Resolved issue where both Norton Identity Safe and Firefox 18 password managers are enabled:

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/FIREFOX18-PASSWORD-MANAGER-POPUP-WITH-...

 

- Fixed issue where Firefox Cleanup settings in N360v6 were being disabled

http://community.norton.com/t5/Norton-360/Firefox-18-changing-N360v20-Settings/m-p/887748

 

The Patch will appear in the LiveUpdate history as Norton Toolbar Add-on for Firefox. Please note that you will receive a PATCH APPLY request along with the download of the NTB Add-on for FF. Please click on APPLY, let it run. If it finishes and you receive a Explore button click on it. If it goes back to NSS, continue to run LiveUpdate (rebooting if requested) until it responds with the specifc words "no updates found". If NSS does not open after the Explore button is clicked, please reboot your system and then continue with running LiveUpdate.

 

 
Firefox 18.0.1 add-ons after update patch applied will show the following:

 

Norton Toolbar: 2013.2.4.2

 

Norton Vulnerability Protection: 11.1.1.5 -2

 

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Security Expert
USAF_E-8_RET
Posts: 5,136
Registered: ‎10-28-2003

Update for Norton Toolbar Add-on for Firefox 19

The update for the Norton Toolbar Add-ons for Firefox 19 has been released.  It can be obtained via LiveUpdate and Applying the Patch.  Please see previous post (Re: FF18 Patch) for details concerning the Patch.

 

It will change the add-ons in FF to NTB 2013.3.1.3 and the NVP to 11.1.1.5-3.  After applying the patch, please check in FF for the correct add-ons and to ensure they are enabled.  You can then update Firefox to 19.0 and the NTB should function.

 

It appears Norton./Comcast has relented and did not make us wait for the version 20.3 upgrade of NSS to receive the NTB Add-on for FF 19.  Please note the version umber for NSS will not change with this patch.

 

If you have any problems with the update or the install of FF 19, please start a new thread.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Security Expert
USAF_E-8_RET
Posts: 5,136
Registered: ‎10-28-2003

Update for Version 20.3.1.22 and NTB FF21 add-ons

The update to Version 20.3.1.22 fro the Norton security suite is now available via LiveUpdate.  Download and Instal the Patch.

 

After that Patch is installeed verify via Support > About that NSS is on version 20.3.1.22 and then run LiveUpdate again - you should receive another Patch for the Norton Toolbar FF 21 Add-ons.   Once that is installed, please run LiveUpdate (rebooting when reuqested) until such time as LiveUpdate responds "no updates found"

 

Now please check you FF add-ons and see if the NTB is version 20013.3.5.1 and NVP is version 11.3.0.9-5 and enabled.

 

At this time you should be able to update FF to version 21 and the NTB should be present. 

 

Please start a new thread if you have any difficulties with the updates.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Security Expert
USAF_E-8_RET
Posts: 5,136
Registered: ‎10-28-2003

Update for Version 20.4.0.40

The latest update for Norton Security Suite is now avilable via LiveUpdate. 

 

It requires you to run LiveUpdate and slect Apply Now when you see the PATCH is downloaded and needs to be applied.

 

After the PATCH is installed, verify via Support > About (from the main page of NSS) that the version number is 20.4.0.40 and then run LiveUpdate (rebooting if requested) until such time as LiveUpdate responds "no updates found".

 

Please start a new thread if you have any difficulties with the PATCH/updates.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Security Expert
USAF_E-8_RET
Posts: 5,136
Registered: ‎10-28-2003

Norton ToolBar add-opn available for Firefox 26

[ Edited ]

The Norton Toolbar add-on to make the NTB compatible with Firefox 26 is available via Liveupdate.

 

Please see the announcement on the Norton Fourms:

 

http://community.norton.com/t5/Norton-360/Firefox-26-Support-for-Norton-Toolbar/m-p/1062183/highligh...

 

Not sure if it is intended or not, but I received a notification to Apply a Patch.  I tired to APPLY but it would not recognize IE 10 was shut down, so I restarted and all is well with the correct extension for the new NTB.

 

Any probelms/comments, please start a new thread.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'