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Contributor
Posts: 12
Registered: ‎09-29-2004
Accepted Solution

Norton is good, but customers should use a different one

I work in computer security, some say too careful, as if it's a vice. Norton is darn good security.  PCMag.com made it the Editor's Choice, along with another.

 

I don't use the Norton, though not rich, I won't use it because Comcast uses it on its servers and other computers. 

 

I believe in layers of security and these are my layers,

the ISP, Comcast, the first layer is whatever filtering the ISP does for malware and hack attacks, second layer my router with NAT and SPI firewall,

then a software firewall, and an antivirus / or a security suite with firewall, antivirus, anti phishing, antispam, parental controls, etc,

and a careful computer user. 

 

The problem: if I use the free Norton, which the ISP, Comcast, uses I have neutralized one of my layers.

 

 Some malware or hack attack gets through Comcast undetected, it will probably do the same to my Norton installation. 

 

It is good practice to use a different security from your ISP's. There are good free antiviruses.  I use a paid one because I want to preserve the integrity of my layers.  Norton is good, if you dont do something foolish such as use any torrents other than the legit ones, stay away from porn site, or open emails from unknown sources.

 

In your email client you can see the source url if you hover - dont click - the pointer over the url in the email, and in the status bar (on the bottom) you'll see the true url. You can also see the contents of the email without opening it.  Select it in the email client, then go up to click view and click Page Source (new bottom of menu usually).  If you see gibberish text, delete it; it's done to fool the spam filters of your ISP and your email client.

 

Comcast usually does a good job at security, but they should offer another good antivirus free to their customs.

 

They should  offer one different from one they use.

 

Their security folk probably know this but decisions are made above their paygrade. Security folk are usually ignored until a breech happens, then they're blamed. 

 

Does the head of Comcast's telecommunications and internet security have a top executive rank, senior VP? Anyone from that department audit this forum?

 

I use four of the Comcast services, happy with them generally, so I dont hate them. I live in a market where Comcast has 3 competitors, and Comcast is the better ISP.

 

My recommendation, use a good free antivirus, firewall, and intrusion detection if you want to save money, or buy a good one, not Norton.

 

I deliberately didn't name any other security solution; their names not necessary to express the principle

 

Don't use on your computer the same security solution that your ISP uses.

saint satin stain
Qui bibit, dormit; qui dormit, non peccat; qui non peccat,
sanctus est; ergo qui bibit sanctus est.
Gold Problem Solver
BruceW
Posts: 7,750
Registered: ‎12-03-2007

Re: Norton is good, but customers should use a different one


SaintSatinStain wrote: ... I won't use it because Comcast uses it on its servers and other computers. ... if I use the free Norton, which the ISP, Comcast, uses I have neutralized one of my layers. ...

Why would you imagine that Comcast uses "the free Norton" on its servers?

Contributor
Posts: 12
Registered: ‎09-29-2004

Re: Norton is good, but customers should use a different one

[ Edited ]

There is no free Norton.  Comcast is paying for it. Pay attention, please. The free Norton is not a version of Norton, it's the whole  product.  It's just given to Comcast customers free.

 

You are also free to disagree, and if there are consequences, free to suffer them if they're bad ones. In twenty years I've had a computer infected once, I let someone else use it.  Either my methods and habits work or I'm extremely lucky.

 

Why have two layers that use the same sample and signature source? I will admit that Comcast may have some Unix and Linux based security.  

 

I feel better protected  because Comcast runs, probably, Norton, and I run something else that's good. I hope that they use multiple security solutions.  Sometimes I submit a suspicious file to Jotti; it scans files with 20 different antivirus engines.

 

I'd like to hear from a Comcast rep if they use Norton for sure.  I know that they don't use the one I use, so whatever they definitely use is different.  I have two layers different, and that is better.

 

I have asked more than two dozen support reps (include supervisors and a couple of execs)  which antivirus Comcast uses; they all said that it's Norton.  So it's my hypothesis, not theory that it's Norton.

 

I like Comcast as much as one can or should like  a big corporation. I have four of their services.

 

How would it hurt to use my principle of layers?  I'm lazy.  I don't want to spend my time cleaning my system of malware.

 

There are a few good security out here for free, if money is a problem. If Comcast says, we use xxxxxx, but we give your Norton for free.  Cool. I'd use Norton.  It's very good.  John Thompson built Symantec into a powerhouse of security.

saint satin stain
Qui bibit, dormit; qui dormit, non peccat; qui non peccat,
sanctus est; ergo qui bibit sanctus est.
Connection Expert
EG
Posts: 43,766
Registered: ‎12-24-2003

Re: Norton is good, but customers should use a different one


SaintSatinStain wrote:
I have asked more than two dozen support reps (include supervisors and a couple of execs)  which antivirus Comcast uses; they all said that it's Norton.  So it's my hypothesis, not theory that it's Norton.

 


Can practically guarantee you that their average *phone rep* doesn't have a clue what (if any) is used on the server side. You were most likely quoted from the reps what is supplied to the end users..

Security Expert
CajunTek
Posts: 20,976
Registered: ‎10-07-2003

Re: Norton is good, but customers should use a different one

I suspect Comcast does use Norton, but the enterprise version and not the consumer version. I promise those are two very different products.

 

Now I am not a Norton fan and I don't use it. However I don't see any  for comcast customers not to use it. It has good detection, the firewall is fine.  etc.  Since I don't scan my computer with Comcast's antivirus but with mine. I really don't see an issue with using the same brand AV as my ISP.

TANSTAAFL!!



Contributor
Posts: 12
Registered: ‎09-29-2004

Re: Norton is good, but customers should use a different one

The Enterprise does have additional components but still use the same signature and sample source. 

 

I now have, with the fourth service from Comcast, an ideal layered security. I recently got their home security alarm service. They install its router directly to the modem, my router to it, so I have two routers between me and the wild wooly internet, then Webroot SecureAnywhere Complete(tied with Norton at PCMag.com as Editor's Choice), SpywareBlaster, and Sandboxie, some browser protection, WOT and Webroot, along with some ondemand scanners and diagnostic tools such as Malwarebytes' Anti-Malware, SUPERAntiSpyware, SpyDLLRemover, Avast Anti-Rootkit, Gmer, IceSword, TDSSKiller, CWShredder, plus the Windows Firewall.

 

So the outside world goes through two hardware firewalls and two software firewalls (Window Firewall and Webroot's ).  I recommend Comcast's Home Security.  There is an app on the Android store to control it wherever you are, and there must be an iOS one .

 

I stand by my recommendation, have a different on than used by your ISP.  It's good practice; it's safer.

saint satin stain
Qui bibit, dormit; qui dormit, non peccat; qui non peccat,
sanctus est; ergo qui bibit sanctus est.
Security Expert
LoPhatPhuud
Posts: 2,840
Registered: ‎11-01-2005

Re: Norton is good, but customers should use a different one

[ Edited ]

Standard recommendation is never have two software firewalls active on a computer at the same time. Possible, yes;; recommended. no. Too many chances for conficts and problems.

 

Essentially the same recommendation for two routers from the same mode. Definetly not for the inexperienced user since it requires special configuration. Again, possible, yes; recommend, no.



"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain

Microsoft MVP, Consumer Security, 2005-2014
Security Expert
USAF_E-8_RET
Posts: 5,177
Registered: ‎10-28-2003

Re: Norton is good, but customers should use a different one