Security and Anti-Virus

[MGanzer87]

I had just had my cable installed on the 6th of October.  Shortly after finishing up the registration that the tech had set up for me to continue, I started getting random pop-ups from this URL:

https://activate.comcast.com/siteminderagent/forms/readmin.fcc?TYPE=33554433&REALMOID=06-44d14a42-da...

Its asks for my NT Usder ID and Password, which I don't really understand why I would have to supply it while using my browser(Firefox).  It keeps popping up, seemingly random at times.  Not really sure what I should do, it doesn't seem to affect my browsing but its just annoying.

Thanks for the help in advance,

Mike

[Moguns]

Mike

I am not sure what this is. So I have notified a Admin Rep and he should be getting in touch with you shortly.

Sorry you are having this problem, I am sure we will get it worked out.

And by the way, welcome to the forums.

And when this is fixed for you, please come back and let us know!

And if one of the security experts care to weigh in on this until the the admin checks

his PM, it would be appreciated!

Thank you!!!!

[MGanzer87]

Thanks for responding and sending this in.  I'll keep an eye out

Also, as a side note, it doesn't even accept the NT user ID or PW.

[ComcastMelissa · Accepted solution]

Hello! Sorry for the trouble here.  We've reprovisioned the modem.  This should resolve the problem.  If you continue to have problems, please email me at the address below.  

Have a great day!

Kind Regards,

Melissa Mendoza

Comcast Customer Connect

National Customer Operations

melissa_mendoza@comcast.com

@ComcastMelissa

[darkarson]

Hi i am having the same problem as the original poster. I keep getting this

https://activate.comcast.com/siteminderagent/forms/readmin.fcc?TYPE=33554433&REALMOID=06-44d14a42-da...

even though I know i am using my NT user id and stuff it does work, Hope you can help thx!

[Bartleby]

Welcome to Comcast, and the Help forum.  I've asked our forum admin (Detreon Roberts, aka CC_Dete) to see what's causing your activation issues.  Please give him the time to see my report and get back to you.

[CC_Dete]

---

darkarson wrote:

Hi i am having the same problem as the original poster. I keep getting this

https://activate.comcast.com/siteminderagent/forms/readmin.fcc?TYPE=33554433&REALMOID=06-44d14a42-da...

even though I know i am using my NT user id and stuff it does work, Hope you can help thx!

---

Usually reprovisioning the modem will correct this error. Please let me know what you're seeing now.

[bjlundin]

My new box is asking for my NT User ID and password.  My comcast account ID and password don't work.  Please help!

[bingochar]

I'm having this same issue at home.  Please help me with this.

[cmoody81]

this pop is driving me crazy can u please help

[andrewlland]

I am having the same problem, it is very frustrating.

https://activate.comcast.com/siteminderagent/forms/readmin.fcc?TYPE=33554433&REALMOID=06-44d14a42-da...

[katrinajones280]

 have the same problen i need help with it so badly

[Moguns]

I have sent CCDete and CCmelissa both a email to inform them of all you that are having problems

Please check back in a day or two and see what they post.

I am sorry that you are having problems.

Help us to help you!!
- respond to requests for info
- post back if your issue is resolved
- mark appropriate posts as solutions

[grannypattyann]

Also having this problem.  Is there something we can do to fix it?

[CC_Dete]

These issues are usually solved with a quick reprovision of the modem. Any agent can help you with this.

[kildrig]

Does that mean call in and speak with an agent and what number do you call?

Very frustrating problem.

[Moguns]

I believe that was CC Dete was in plying, but what I will do is send him a PM and asked him to look at this thread.

[CC_Dete]

---

kildrig wrote:

Does that mean call in and speak with an agent and what number do you call?

Very frustrating problem.

---

I was mobile when I replied to the thread. Yes - you can call in to get assitance with this particular error. I have just reprovisioned your modem from here, so no need to call in now.

Thanks!

[fishydennis]

My moden died and I had to pick up a new modem today, and with the new modem this message pops up quite frequently, it will not let me get into sites that I have been using for years.

I have no idea how to reprovsion the modem.

Do I have to have a representive from Comcast come out and fix the problem.

Dennis

[DoubleG]

Call  1-800-comcast and they will do that for you. No need to have a tech come out to your house

[OlsonW]

I am having an issue with NT User ID and Password. Comcast reset the modem and the problem was solved briefly but only for half a day. What can I do to fix this?

Wayne Olson

[CCCarole]

I have notified the Administrator of your post.  Watch for his reply early in the week.

[CC_Dete]

There is a provisioning issue on your account. Please send me an emai with the mac ID of the modem and your full account number. Please also include a link to this conversation.

[lukedog]

nt user id and password won"t let me use the internet . I'm thinking about getting a more reliable service .

[EG]

Try sending CC_Dete an E-mail with the info that he's requested in his post.

[qingqing]

I had just had my cable installed on the 29th of Mar.  The same problem, Its asks for my NT Usder ID and Password. Also, as a side note, it doesn't even accept the NT user ID or PW.

[EG]

See above ^^^^^

[carz13]

https://activate.comcast.com/siteminderagent/forms/readmin.fcc?

I'm having the same problem. It asks me for my Nt user Id but when I enter it in it doesn't except it. I called Comcast and they reprovisioned my modem and nothing changed. Now when I try to acess sites it either pops up or has a "problem loading page" and won't do anything. I have tried EVERYTHING to fix this and I am so tired of this inconvient problem.

[carz13]

I also have had my Comcast for about 4 years and I've never had this problem. It is only in the last 6 months that I've had this problem.

[EG]

---

carz13 wrote:

https://activate.comcast.com/siteminderagent/forms/readmin.fcc?

I'm having the same problem. It asks me for my Nt user Id but when I enter it in it doesn't except it. I called Comcast and they reprovisioned my modem and nothing changed. Now when I try to acess sites it either pops up or has a "problem loading page" and won't do anything. I have tried EVERYTHING to fix this and I am so tired of this inconvient problem.

---

Same drill. See the post by Forum Admin CC_Dete earlier in this thread. Contact him via E-Mail and provide him with the requested info.

[xbluenox]

I get the same problem. Takes me to this link site: https://activate.comcast.com/siteminderagent/forms/readmin.fcc?TYPE=33554433&REALMOID=06-44d14a42-da...

SM-https%3a%2f%2factivate%2ecomcast%2ecom%2fRoutingEngine%2faccountlookup%2edo

What would I need to do to resolve this problem?

[EG]

---

xbluenox wrote:

I get the same problem. Takes me to this link site: https://activate.comcast.com/siteminderagent/forms/readmin.fcc?TYPE=33554433&REALMOID=06-44d14a42-da...

SM-https%3a%2f%2factivate%2ecomcast%2ecom%2fRoutingEngine%2faccountlookup%2edo

What would I need to do to resolve this problem?

---

Same as above....

[JamesR]

---

xbluenox wrote:

I get the same problem. Takes me to this link site: https://activate.comcast.com/siteminderagent/forms/readmin.fcc?TYPE=33554433&REALMOID=06-44d14a42-da...

SM-https%3a%2f%2factivate%2ecomcast%2ecom%2fRoutingEngine%2faccountlookup%2edo

What would I need to do to resolve this problem?

---

Heres a link to the post by the Admin with directions on what you need to do

http://forums.comcast.com/t5/Security-and-Anti-Virus/Please-Signe-In-NT-User-ID-and-Password/m-p/895...

[timothybeach]

I'm having the same problem. What Do I need to do to fix this?

[kailee08]

I keep having issues where either the modem is asking for my NT userId and PW or needs my account number to activate my service. Please help!

Thanks

[Venkat_V]

When I try to access somesites, I get directed to the following site - which asks for NT User ID and Password. I've been using Comcast for almost year and not faced any such problem before.

https://activate.comcast.com/

Appreciate help! Thanks.

[Paraniod]

Edit.....CC_Dete is no longer with us. (see below)

[EG]

FWIW, Detreon is no longer here, Comcast Larry is the new Forum Administrator and he can be reached via *Private Messages* from his profile here;

http://forums.comcast.com/t5/user/viewprofilepage/user-id/4671561

[Paraniod]

Ah, thanks EG, I did look at the profiles on the forum guidelines before I posted, but nothing seems to have changed on there.

So Comcast Larry is the man!

[bookbound]

Having same problem, over and over, very anoying! After talking with Lillian in Livermore tech support (she was great!) it was determined I have an older model modem. Evidently they have had this problem before with Comcast internet being faster than their old modems and are in the process of replacing them as this problem surfaces. Got me next day free delivery for new modem and some free credits as well!! I have a Docsis 2.0 modem, now replaced with a newer Dosis 3.0 starts with sn#TM722... Other signs were internet notices "can't connect, try again" when using TV, WIFI, internet at same time, and earlier had some "video alert" on some of the DVR recorrdings I had set. I was originally told this was a virus I had downloaded, but was not picked up by my multiple virus softwares. Hope this helps someone. HAPPY HIGH SPEED SURFING! We're so spoiled.

[Howskirama]

I fired up my computer this morning and had to activate my internet connection once again. After jumping through those hoops for the second time since receiving the new modem, I got the ever popular "NT User ID and Password" Page. My connection was blocked to everything but the Comcast page. After reading all the comments on this forum, I decided to let my anger diminish before I called for assistance...

That's when I came up with an idea. I shut down my computer and unplugged the modem for a few minutes. When I plugged the modem back in and fired up my computer again, the annoying page was gone!!!

All seems to be working fine now. I don't know if this has fixed the problem for good, but I once again have internet access! If that nasty, useless page pops up again, I'll let you know. Til then, good luck all.

[Mel41875]

I am having the SAME issue and have spent HOURS on the phone with comcast tech support and have gotten no where.  This is sooo frustrating.  My daughter just got iPod and its doing the same issue when trying to access the wireless network in our house.  activate.comcast.com     NT UserID:    Password:      PLEASE HELP THIS IS VERY IRRITATING!!!!!!!!!!!!

[Mel41875]

I am having he same issue.  Can you help?  I will email you our contact info if you can look into and help I would GREATLY appreciate it!

[fpp1930]

Hello, yea I'm having this same problem from this website (https://activate.comcast.com/siteminderagent/forms/readmin.fcc?TYPE=33554433&REALMOID=06-44d14a42-da...) please help me, thanks

[kristylinn]

This keeps happening to me too, how do i get it off!!!!

[kristylinn]

I am having this problem how can i fix it!!!

[EG]

Have you read this entire thread ? Comcast employees have responded suggesting that the first thing to try is for the subscriber to call in to report the issue and request the CSR to re-provision the cable modem.

[Howskirama]

I think the main problem is that we should not have to call in and report an issue that has nothing to do with us. (One of the first replies to this problem was "I am not sure what this is"). If the company updates a system, they should make sure the system update works before expecting those who pay for the service to contact the provider because the update has problems.

Check Message 41 for the solution that has worked so far for me

[pn94580]

I am also having this problem. I've been on the phone several times with Comcast Tech Support, nobody knows what this is. Somebody made this "NT sign in" page. So, what did they make it for ?? It didn't come from nowhere. What does "NT" stand for ?? And, why does it keep showing up on my screen ???

[EG]

---

pn94580 wrote:

What does "NT" stand for ??

---

Network technician ??