Reply
Contributor
MGanzer87
Posts: 6
Registered: ‎10-06-2010
Accepted Solution

Please Signe In - NT User ID and Password.

I had just had my cable installed on the 6th of October.  Shortly after finishing up the registration that the tech had set up for me to continue, I started getting random pop-ups from this URL:

 

https://activate.comcast.com/siteminderagent/forms/readmin.fcc?TYPE=33554433&REALMOID=06-44d14a42-da...

 

Its asks for my NT Usder ID and Password, which I don't really understand why I would have to supply it while using my browser(Firefox).  It keeps popping up, seemingly random at times.  Not really sure what I should do, it doesn't seem to affect my browsing but its just annoying.

 

Thanks for the help in advance,

Mike

 

Service Expert
Moguns
Posts: 839
Registered: ‎01-31-2008

Re: Please Signe In - NT User ID and Password.

[ Edited ]

Mike

I am not sure what this is. So I have notified a Admin Rep and he should be getting in touch with you shortly.

Sorry you are having this problem, I am sure we will get it worked out.

And by the way, welcome to the forums.

And when this is fixed for you, please come back and let us know!

And if one of the security experts care to weigh in on this until the the admin checks

his PM, it would be appreciated!

Thank you!!!!

SI VIS PACEM PARA BELLUM

Photobucket
Contributor
MGanzer87
Posts: 6
Registered: ‎10-06-2010

Re: Please Signe In - NT User ID and Password.

[ Edited ]

Thanks for responding and sending this in.  I'll keep an eye out :smileyhappy:

 

Also, as a side note, it doesn't even accept the NT user ID or PW.

Official Employee
ComcastMelissa
Posts: 178
Registered: ‎07-30-2008

Re: Please Signe In - NT User ID and Password.

Hello! Sorry for the trouble here.  We've reprovisioned the modem.  This should resolve the problem.  If you continue to have problems, please email me at the address below.  

 

Have a great day! :smileyhappy:

 

Kind Regards,

Melissa Mendoza

Comcast Customer Connect

National Customer Operations

melissa_mendoza@comcast.com

@ComcastMelissa

Melissa Mendoza
National Customer Operations
We_Can_Help@comcast.com
New Visitor
darkarson
Posts: 1
Registered: ‎12-29-2010

Re: Please Signe In - NT User ID and Password.

Hi i am having the same problem as the original poster. I keep getting this

 

https://activate.comcast.com/siteminderagent/forms/readmin.fcc?TYPE=33554433&REALMOID=06-44d14a42-da...

 

even though I know i am using my NT user id and stuff it does work, Hope you can help thx!

Service Expert
Bartleby
Posts: 5,499
Registered: ‎11-10-2003

Re: Please Signe In - NT User ID and Password.

[ Edited ]

Welcome to Comcast, and the Help forum.  I've asked our forum admin (Detreon Roberts, aka CC_Dete) to see what's causing your activation issues.  Please give him the time to see my report and get back to you.

Retired Administrator
CC_Dete
Posts: 2,486
Registered: ‎07-01-2010

Re: Please Signe In - NT User ID and Password.

[ Edited ]

 


darkarson wrote:

Hi i am having the same problem as the original poster. I keep getting this

 

https://activate.comcast.com/siteminderagent/forms/readmin.fcc?TYPE=33554433&REALMOID=06-44d14a42-da...

 

even though I know i am using my NT user id and stuff it does work, Hope you can help thx!


Usually reprovisioning the modem will correct this error. Please let me know what you're seeing now.

 

Just 'Dete'
Retired Help Forums Admin
New Visitor
bjlundin
Posts: 1
Registered: ‎02-11-2011

Re: Please Signe In - NT User ID and Password.

My new box is asking for my NT User ID and password.  My comcast account ID and password don't work.  Please help!

New Visitor
bingochar
Posts: 1
Registered: ‎02-13-2011

Re: Please Signe In - NT User ID and Password.

I'm having this same issue at home.  Please help me with this.

New Visitor
cmoody81
Posts: 1
Registered: ‎02-19-2011

Re: Please Signe In - NT User ID and Password.

this pop is driving me crazy can u please help

New Visitor
andrewlland
Posts: 1
Registered: ‎02-20-2011

Re: Please Signe In - NT User ID and Password.

New Visitor
katrinajones280
Posts: 1
Registered: ‎02-25-2011

Re: Please Signe In - NT User ID and Password.

 have the same problen i need help with it so badly

Service Expert
Moguns
Posts: 839
Registered: ‎01-31-2008

Re: Please Signe In - NT User ID and Password.

I have sent CCDete and CCmelissa both a email to inform them of all you that are having problems

Please check back in a day or two and see what they post.

I am sorry that you are having problems.

 

Help us to help you!!
- respond to requests for info
- post back if your issue is resolved
- mark appropriate posts as solutions

SI VIS PACEM PARA BELLUM

Photobucket
New Visitor
grannypattyann
Posts: 1
Registered: ‎03-03-2011

Re: Please Signe In - NT User ID and Password.

Also having this problem.  Is there something we can do to fix it?

Retired Administrator
CC_Dete
Posts: 2,486
Registered: ‎07-01-2010

Re: Please Signe In - NT User ID and Password.

These issues are usually solved with a quick reprovision of the modem. Any agent can help you with this.
Just 'Dete'
Retired Help Forums Admin
New Visitor
kildrig
Posts: 1
Registered: ‎03-04-2011

Re: Please Signe In - NT User ID and Password.

Does that mean call in and speak with an agent and what number do you call?

 

Very frustrating problem.

Service Expert
Moguns
Posts: 839
Registered: ‎01-31-2008

Re: Please Signe In - NT User ID and Password.

I believe that was CC Dete was in plying, but what I will do is send him a PM and asked him to look at this thread.

SI VIS PACEM PARA BELLUM

Photobucket
Retired Administrator
CC_Dete
Posts: 2,486
Registered: ‎07-01-2010

Re: Please Signe In - NT User ID and Password.

 


kildrig wrote:

Does that mean call in and speak with an agent and what number do you call?

 

Very frustrating problem.


 

I was mobile when I replied to the thread. Yes - you can call in to get assitance with this particular error. I have just reprovisioned your modem from here, so no need to call in now.

 

Thanks!

Just 'Dete'
Retired Help Forums Admin
New Visitor
fishydennis
Posts: 1
Registered: ‎03-08-2011

Re: Please Signe In - NT User ID and Password.

My moden died and I had to pick up a new modem today, and with the new modem this message pops up quite frequently, it will not let me get into sites that I have been using for years.

I have no idea how to reprovsion the modem.

Do I have to have a representive from Comcast come out and fix the problem.

Dennis

Regular Problem Solver
DoubleG
Posts: 1,692
Registered: ‎03-15-2004

Re: Please Signe In - NT User ID and Password.

Call  1-800-comcast and they will do that for you. No need to have a tech come out to your house

New Visitor
OlsonW
Posts: 1
Registered: ‎03-13-2011

Re: Please Signe In - NT User ID and Password.

I am having an issue with NT User ID and Password. Comcast reset the modem and the problem was solved briefly but only for half a day. What can I do to fix this?

 

Wayne Olson

Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: Please Signe In - NT User ID and Password.

I have notified the Administrator of your post.  Watch for his reply early in the week.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Retired Administrator
CC_Dete
Posts: 2,486
Registered: ‎07-01-2010

Re: Please Signe In - NT User ID and Password.

There is a provisioning issue on your account. Please send me an emai with the mac ID of the modem and your full account number. Please also include a link to this conversation.

Just 'Dete'
Retired Help Forums Admin
New Visitor
lukedog
Posts: 1
Registered: ‎03-29-2011

Re: Please Signe In - NT User ID and Password.

nt user id and password won"t let me use the internet . I'm thinking about getting a more reliable service .

Connection Expert
EG
Posts: 42,577
Registered: ‎12-24-2003

Re: Please Signe In - NT User ID and Password.

[ Edited ]

Try sending CC_Dete an E-mail with the info that he's requested in his post.

New Visitor
qingqing
Posts: 1
Registered: ‎03-31-2011

Re: Please Signe In - NT User ID and Password.

I had just had my cable installed on the 29th of Mar.  The same problem, Its asks for my NT Usder ID and Password. Also, as a side note, it doesn't even accept the NT user ID or PW.

Connection Expert
EG
Posts: 42,577
Registered: ‎12-24-2003

Re: Please Signe In - NT User ID and Password.

See above ^^^^^

New Visitor
carz13
Posts: 2
Registered: ‎05-23-2010

Re: Please Signe In - NT User ID and Password.

https://activate.comcast.com/siteminderagent/forms/readmin.fcc?

 

I'm having the same problem. It asks me for my Nt user Id but when I enter it in it doesn't except it. I called Comcast and they reprovisioned my modem and nothing changed. Now when I try to acess sites it either pops up or has a "problem loading page" and won't do anything. I have tried EVERYTHING to fix this and I am so tired of this inconvient problem.

New Visitor
carz13
Posts: 2
Registered: ‎05-23-2010

Re: Please Signe In - NT User ID and Password.

I also have had my Comcast for about 4 years and I've never had this problem. It is only in the last 6 months that I've had this problem.

Connection Expert
EG
Posts: 42,577
Registered: ‎12-24-2003

Re: Please Signe In - NT User ID and Password.


carz13 wrote:

https://activate.comcast.com/siteminderagent/forms/readmin.fcc?

 

I'm having the same problem. It asks me for my Nt user Id but when I enter it in it doesn't except it. I called Comcast and they reprovisioned my modem and nothing changed. Now when I try to acess sites it either pops up or has a "problem loading page" and won't do anything. I have tried EVERYTHING to fix this and I am so tired of this inconvient problem.


Same drill. See the post by Forum Admin CC_Dete earlier in this thread. Contact him via E-Mail and provide him with the requested info.

New Visitor
xbluenox
Posts: 1
Registered: ‎04-13-2011

Re: Please Signe In - NT User ID and Password.

Connection Expert
EG
Posts: 42,577
Registered: ‎12-24-2003

Re: Please Signe In - NT User ID and Password.


xbluenox wrote:

I get the same problem. Takes me to this link site: https://activate.comcast.com/siteminderagent/forms/readmin.fcc?TYPE=33554433&REALMOID=06-44d14a42-da...

SM-https%3a%2f%2factivate%2ecomcast%2ecom%2fRoutingEngine%2faccountlookup%2edo

 

What would I need to do to resolve this problem?


Same as above....

Connection Expert
JamesR
Posts: 6,426
Registered: ‎09-29-2007

Re: Please Signe In - NT User ID and Password.


xbluenox wrote:

I get the same problem. Takes me to this link site: https://activate.comcast.com/siteminderagent/forms/readmin.fcc?TYPE=33554433&REALMOID=06-44d14a42-da...

SM-https%3a%2f%2factivate%2ecomcast%2ecom%2fRoutingEngine%2faccountlookup%2edo

 

What would I need to do to resolve this problem?


Heres a link to the post by the Admin with directions on what you need to do

http://forums.comcast.com/t5/Security-and-Anti-Virus/Please-Signe-In-NT-User-ID-and-Password/m-p/895...

New Visitor
timothybeach
Posts: 1
Registered: ‎04-28-2011

Re: Please Signe In - NT User ID and Password.

I'm having the same problem. What Do I need to do to fix this?

New Visitor
kailee08
Posts: 1
Registered: ‎05-21-2011

Re: Please Signe In - NT User ID and Password.

I keep having issues where either the modem is asking for my NT userId and PW or needs my account number to activate my service. Please help!

 

Thanks

Visitor
Venkat_V
Posts: 1
Registered: ‎12-01-2010

Re: Please Signe In - NT User ID and Password.

When I try to access somesites, I get directed to the following site - which asks for NT User ID and Password. I've been using Comcast for almost year and not faced any such problem before.

 

https://activate.comcast.com/

 

Appreciate help! Thanks.

Bronze Problem Solver
Paraniod
Posts: 1,596
Registered: ‎06-15-2009

Re: Please Signe In - NT User ID and Password.

[ Edited ]

Edit.....CC_Dete is no longer with us. (see below)

 

 

 

 



 

 

Connection Expert
EG
Posts: 42,577
Registered: ‎12-24-2003

Re: Please Signe In - NT User ID and Password.

[ Edited ]

FWIW, Detreon is no longer here, Comcast Larry is the new Forum Administrator and he can be reached via *Private Messages* from his profile here;

 

http://forums.comcast.com/t5/user/viewprofilepage/user-id/4671561

Bronze Problem Solver
Paraniod
Posts: 1,596
Registered: ‎06-15-2009

Re: Please Signe In - NT User ID and Password.

[ Edited ]

Ah, thanks EG, I did look at the profiles on the forum guidelines before I posted, but nothing seems to have changed on there.

 

So Comcast Larry is the man!

New Visitor
bookbound
Posts: 1
Registered: ‎06-03-2011

Re: Please Signe In - NT User ID and Password.

 

Having same problem, over and over, very anoying! After talking with Lillian in Livermore tech support (she was great!) it was determined I have an older model modem. Evidently they have had this problem before with Comcast internet being faster than their old modems and are in the process of replacing them as this problem surfaces. Got me next day free delivery for new modem and some free credits as well!! I have a Docsis 2.0 modem, now replaced with a newer Dosis 3.0 starts with sn#TM722... Other signs were internet notices "can't connect, try again" when using TV, WIFI, internet at same time, and earlier had some "video alert" on some of the DVR recorrdings I had set. I was originally told this was a virus I had downloaded, but was not picked up by my multiple virus softwares. Hope this helps someone. HAPPY HIGH SPEED SURFING! We're so spoiled.

New Visitor
Howskirama
Posts: 2
Registered: ‎06-07-2011

Re: Please Signe In - NT User ID and Password.

[ Edited ]

I fired up my computer this morning and had to activate my internet connection once again. After jumping through those hoops for the second time since receiving the new modem, I got the ever popular "NT User ID and Password" Page. My connection was blocked to everything but the Comcast page. After reading all the comments on this forum, I decided to let my anger diminish before I called for assistance...

 

That's when I came up with an idea. I shut down my computer and unplugged the modem for a few minutes. When I plugged the modem back in and fired up my computer again, the annoying page was gone!!!

 

All seems to be working fine now. I don't know if this has fixed the problem for good, but I once again have internet access! If that nasty, useless page pops up again, I'll let you know. Til then, good luck all.

New Visitor
Mel41875
Posts: 2
Registered: ‎03-22-2011

Re: Please Signe In - NT User ID and Password.

I am having the SAME issue and have spent HOURS on the phone with comcast tech support and have gotten no where.  This is sooo frustrating.  My daughter just got iPod and its doing the same issue when trying to access the wireless network in our house.  activate.comcast.com     NT UserID:    Password:      PLEASE HELP THIS IS VERY IRRITATING!!!!!!!!!!!!

 

New Visitor
Mel41875
Posts: 2
Registered: ‎03-22-2011

Re: Please Signe In - NT User ID and Password.

I am having he same issue.  Can you help?  I will email you our contact info if you can look into and help I would GREATLY appreciate it!

 

New Visitor
fpp1930
Posts: 1
Registered: ‎06-14-2011

Re: Please Signe In - NT User ID and Password.

Hello, yea I'm having this same problem from this website (https://activate.comcast.com/siteminderagent/forms/readmin.fcc?TYPE=33554433&REALMOID=06-44d14a42-da...) please help me, thanks

New Visitor
kristylinn
Posts: 2
Registered: ‎06-14-2011

Re: Please Signe In - NT User ID and Password.

This keeps happening to me too, how do i get it off!!!!

New Visitor
kristylinn
Posts: 2
Registered: ‎06-14-2011

Re: Please Signe In - NT User ID and Password.

I am having this problem how can i fix it!!!

 

Connection Expert
EG
Posts: 42,577
Registered: ‎12-24-2003

Re: Please Signe In - NT User ID and Password.

[ Edited ]

Have you read this entire thread ? Comcast employees have responded suggesting that the first thing to try is for the subscriber to call in to report the issue and request the CSR to re-provision the cable modem.

New Visitor
Howskirama
Posts: 2
Registered: ‎06-07-2011

Re: Please Signe In - NT User ID and Password.

[ Edited ]

I think the main problem is that we should not have to call in and report an issue that has nothing to do with us. (One of the first replies to this problem was "I am not sure what this is"). If the company updates a system, they should make sure the system update works before expecting those who pay for the service to contact the provider because the update has problems.

 

Check Message 41 for the solution that has worked so far for me :smileyhappy:

New Visitor
pn94580
Posts: 2
Registered: ‎04-12-2010

Re: Please Signe In - NT User ID and Password.

I am also having this problem. I've been on the phone several times with Comcast Tech Support, nobody knows what this is. Somebody made this "NT sign in" page. So, what did they make it for ?? It didn't come from nowhere. What does "NT" stand for ?? And, why does it keep showing up on my screen ???

Connection Expert
EG
Posts: 42,577
Registered: ‎12-24-2003

Re: Please Signe In - NT User ID and Password.


pn94580 wrote:

 

What does "NT" stand for ??



Network technician ??