Security and Anti-Virus

[geraldfryjr]

I just got an email saying that you detected a Bot on my  computer,How can this be and tell me how to go about finding out if this is true,I don't beleive your email as I am running linux and not windows,stop catering to microsoft and there poor antic's.if there is a problem with my system then it came from your network so get it fixed and stop sending me such bogus emails,I revamp my system all of the time and this is the first time I have gotten such a warning ,Especially on a brand new reinstallationof the OS!

[USAF_E-8_RET]

Hi geraldfryjr,

Constant Guard questions are handled by a team that are very knowledgeable in that area and we have been asked to refer questions to refer customers with concerns about Constant Guard to the below URL.

http://security.comcast.net/get-help/contact-comcast-security.aspx

Specifically:

How to contact the Comcast Customer Security Assurance Department:

The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected PCs (commonly referred to as "bots"), online fraud and other security issues.

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)


1 - 888-565-4329

[UHFhd]

 Looking at comcast Constant Guard from xfinity site page would "bot" emails warnings  fall under "Phishing and Spam" OR "Virus and Firewalls" ?

                               Does comcast have a issue with false positive readings with macintosh platform ?

[cc_adame]

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UHFhd wrote:

 Looking at comcast Constant Guard from xfinity site page would "bot" emails warnings  fall under "Phishing and Spam" OR "Virus and Firewalls" ?

                               Does comcast have a issue with false positive readings with macintosh platform ?

---

UHFhd,

Bots could potentially be in both sections - depending on the nature of the bot in question. But you're probably looking for this one: http://xfinity.comcast.net/constantguard/botassistance/

Which is about bots specifically.

You can also see what we're seeing by visiting https://amibotted.comcast.net from your home.

We don't have an issues with false positives on Macs.

[edwardp]

I also received an e-mail today (it was sent yesterday at 8:05 PM), telling me that "one or more of my computers might be infected with a bot".  It was an ASCII-text message, no graphics and was sent from online.communications@alerts.comcast.net. 

I copied/pasted the text and sent it to abuse@comcast.net per the web page.

Since I use LINUX 90% of the time, I'd like to know how they think my PC's are infected with a bot??  I run anti-virus daily on the Windows side (which detects mal/spyware among others) and my PC's are clean.

After looking at other threads, I found http://amibotted.comcast.net, it said I was "in the clear", so I am treating the e-mail received as a hoax.

[leelee2012]

I got the same message and I have 2 macs and a pc...i think it's my kids cell phone

[leelee2012]

hmm interesting... i didn't get the emails until I got my new MacBook Pro...

[amazme1]

Try this!  Go to your Internet mailbox, set up a filter that looks for "Constant Guard" in the body of messages and discards the messages when it finds those words.  

[amazme1]

Obviously you havent dialed this phoney number, otherwise you would know that there is no one answering according to the message.

[LoPhatPhuud]

Check for DNS Changer as well. That too will report as a bot.

http://dns-ok.us/