06-13-2011 12:33 PM
I decided to install Constant Guard in my computer and ti was the worst thing I could have done. When I installed it it slowed down my computer and when I went to remove it it took forever. Now that's it gone my computer is still running slow and most times when I try to sign on to Internet Explorer from my desktop icon it doesn't respond. When I go int Internet Explorer from the start button it's better but still running slow when I sign on. Any suggestions? I've tried many scans-anitvirus and others-nothign seems to help.HELP!!!!
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06-13-2011 01:59 PM
Hi - I will send you a message about scheduling a support call to investigate this. Can you clarify - when you had CGPS - what was slowed down: booting, bringing up other apps, going to web sites? Where did you see the biggest impact? Also - what is your system configurations (RAM, O/S, age of computer, etc).
06-16-2011 05:41 PM
I'm having the same problem. EVERYTHING is sluggish, my computer sounds like it's constantly working, very noticable delay while typing this, screens take a while to refresh (both Web and PC-based). My machine was screaming fast before I installed CG -- can I get back to that? Conversely, how do I deinstall CG? I'll take my chances with the cybercreeps!
06-16-2011 06:02 PM
You can use Add/Remove Programs to uninstall Constant Guard Protection Suite.
If you want just the Comcast/Norton Security Suite, it can be downloaded from here:
06-19-2011 10:38 AM
Me too - I have a quad core that normally flys, but after constant guard it is slower than my netbook with an atom processor! It is as if CG "prechews" every action. It has to go.
06-21-2011 10:07 PM
hi -im sorry you are having problems. uninstalling constant guard will remove important security protection of your personal information. Id rather have our support group take a look at your system and try to resolve, though i understand you need to address the performance issue. sent you a message about a follow up support call - let me know. thx!
06-22-2011 03:55 PM
did you ever get any resolution? I removed Constant Guard right after installing it because of the slow down in screen response. After removal, the slowness is still there-in browser, eMail, word processor, spreadsheet, desk top, etc. The slow down is present for use of the arrows at the edge of the display and the thumb on the scroll bar. However, PgUp and PgDn work OK.
It acts like an entry was made in the Registry which was not corrected in the removal process (even after running constantguardcleaninstall.exe)
06-22-2011 04:08 PM
Once course of action you may want to consider is to download and install Constant Guard again, after installing Revo. The uninstall using Revo. That should remove all traces.
If you choose to follow this method, you'll find Revo here:
(It's free for 30 days)
06-29-2011 10:25 AM
The slow down in screen response was corrected by updating the video driver. It is possible that the installation process of Constant Guard changed some setting. I know that some changes were made, because it was necessary to reset the screen resolution after the reboot following the installation of CG.
06-29-2011 12:14 PM
Thanks for the reply
07-01-2011 06:29 PM
Thank you!!! I can't believe how GREAT the Revo Uninstaller worked! I downloaded it and downloaded Constant Guard again and had the uninstaller work it's magic and PRESTO! My computer is back to normal. Thinking of buying the program. THANKS AGAIN!!!!!
07-03-2011 03:32 AM
I am glad I only installed this on one of my machines. Anything I try to do on the machine is slow. I feel like I am back using a pentium 133 although even that might be faster. This is coming off.
09-28-2011 08:55 PM
I am having the same problem. Was prompted to update my norton product and this is how I ended up downloading the constant guard product. My computer which was always very zippy is now crawling ridiculously slow. I too will be removing it and re-installing just the norton portion... assuming I can find that or I will just use Avast Free.
09-28-2011 09:15 PM
If you use Add/Remove Programs to uninstall Constant Guard Protection System, Norton will not be removed.
10-27-2011 09:27 AM
Hi, I desperately need a solution to this problem, too. But I am not clear on your method.
You say to
Install Revo (but don't uninstall anything)
Install CG again (over existing install?)
Then use Revo to uninstall CG
Is that right? Seems weird.
Thanks very much for your help.
10-27-2011 10:03 AM
Yes, that's right. Yes that sounds weird. Yes that method works!
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11-03-2011 12:09 PM
you guys do not have enough ram. that is why you are having issues.
What leads you to that conclusion? None of the posts in the thread mention how much ram the poster has.
You assume when you don't have all the facts.
FYI, sometimes there is more than enough ram and people can still have the slow down issue with Constant Guard.
It may be a case of CG not playing nice with a system.
Comcast employees must be authorized to post in the forum. Employees posting here have their names in red and are designated as employees. Names not in red are customers.
11-04-2011 07:50 AM
I took your advice and installed revouninstaller. It took care of CG for me but it did leave Norton on my computer. Should I remove the Norton suite and re-install from the address that you posted earlier. I sure wish I had got to this forum before I downloaded CG. Thanks to you and all who have posted here concerning this problem. I have learned my lesson. From now on I will be here before downloading anything from Comcast.
11-04-2011 08:36 AM
Glad you were able to get CG removed and as you found out - it left Norton in tact.
As long as you got Secure showing in system status at the top of the main page of Norton you are just fine. No need to remove and reinstall.
Glad you found us here and thanks for the feedback.
11-28-2011 01:56 PM
It would seem that so called "Constant Guard" scans each item expecially including unwanted advertisements on both web pages and e mail.
I think the question becomes, why would Comcast release something that makes it more difficult to use a computer on their so called high speed network.
12-30-2011 11:31 PM
I had the same problem. I installed it on my computer, and it immediately started taking forever to do anything. I uninstalled the program and my computer is working normally again.
01-04-2012 05:11 PM
Another solution is to disable the Explorer plugin. Tools menu --> Manage add-ons
You can run the CG browser to protect financial accounts, etc directly from the CG application main screen.
01-29-2012 01:47 PM
I had the same problems with CS and every time I did a shutdown IDvault was running and had to close. It's a memory hog and difficult to find how to change the login settings.Norton ID protection is enough for me.
02-29-2012 12:28 AM
Wow thanks so much for the Revo-uninstaller information. It worked Great! Wish I would have known about this when I downloaded iLivid. Took days to get rid of it and all the bull (Searchqu) that came along with it. It even crashed my Avast security. Will never download anything until I do so much more research. I thought Comcast would be a safe alternative for security but was fooled again.
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