07-02-2013 09:49 PM
Solved! Go to Solution.
07-02-2013 10:23 PM
Constant Guard from XFINITY has detected a bot on your computer(s). Click the "TAKE ACTION NOW" button to get important information about removing bots and malicious software from your computer(s).
07-20-2013 08:16 AM
I am getting the same popups -- I did not Install Constant Guard nor agree to such invasive messages and am concerned about the number of savvy users who have not been able to find any bot despite lmultiple scans.
I've disabled the popups using adblocker plugins but shouldn't have to. I'd put far more credence into these messages if the only 'fix' wasn't (*surprise*) a $120 fix from Comcast.
07-21-2013 06:45 AM
This has nothing to do with that Constant Guard, Comcast has two things they call that..
1) the program you download along with Norton
2) And the way they monitor web traffic to determine if you may be botted.
So if you are getting these popups I suggest you visit the cleanup forums at dslreports.com or
07-22-2013 09:43 AM
Hi adam_85, PaysWayTooMuch
As CajunTek pointed out, these messages are being sent to you because we have records of bot activity emanating from each of your modems. This likely points to a bot infection inside your network, on any one of your devices. These messages are a courtesy that you should perform some actions to disinfect your machine, such as running an up-to-date anti-virus system scan or seeking advice from a malware removal forum.
For information on the notification system we use, see the stickied thread:
To see if there are current records of bot activity from your network, go to this page, while connected to your local network:
07-22-2013 12:21 PM
11-04-2014 01:53 PM
Hi mediatorman - my normal employee credentials are not working, and are being reset again, but I am normally Comcast CG1.
Regardless, there are multiple pop-ups to which you may be referring. IF you are referring to a Constant Guard mail or "Am I Botted" email or alert, then you need to contact Comcast Security Assurance at 866-341-5069.
If your complaints are in regards to Constant Guard Protection suite pop-ups associated with Family Safe or to use the service to log on to your stored accounts - those pop-ups or toasts will only appear once, or a very few times, and then do not appear again. The bottom line with most pop-ups and toasts is that they will only appear once, or will not appear again if you click to open and then dismiss it.
11-05-2014 10:52 AM
This was over a year old before the last two posts.
It's time to start a new thread if a problem exists.
This thread is now locked.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map