Security and Anti-Virus

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whs1956
Posts: 2
Registered: ‎07-06-2012

malware

‎07-06-2012 06:44 PM

Do I have to do anything else but make sure my anti virus is updated with Xfinity/Comcast???  Is Comcast takng any precautions for its users?

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USAF_E-8_RET
Posts: 4,231
Registered: ‎10-28-2003

Re: malware

‎07-06-2012 07:00 PM

whs1956 wrote:

Do I have to do anything else but make sure my anti virus is updated with Xfinity/Comcast???  Is Comcast takng any precautions for its users?

Hi whs1956,

 

Keeping your AV updated with Comcast is a good first step - but exactly what do you mean by "is Comcast taking any other precautions for its users?"

 

Comcast is doing  Bot detection, offering CGPS, offering methods to determine if you are safe from DNS Changer (which NSS detects also).

 

If you have specific questons, we'll try to answer them. 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

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reasd
Posts: 4,621
Registered: ‎02-22-2007

Re: malware

‎07-06-2012 07:38 PM

Hello,

Dont use cgps from comcast there are lots of better antivirus programs out there that you can get that are a lot better.

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USAF_E-8_RET
Posts: 4,231
Registered: ‎10-28-2003

Re: malware

‎07-07-2012 08:02 AM

reasd wrote:

Hello,

Dont use cgps from comcast there are lots of better antivirus programs out there that you can get that are a lot better.


reasd, I hate to inform you, but CGPS is not an antivirus program.  Norton Security Suite is the only AV offered by Comcast.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

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Posts: 1
Registered: ‎01-24-2009

Re: malware, Does Comcast provide malware?

‎07-07-2012 12:10 PM

USAF_E-8_RET wrote:
reasd wrote:

Hello,

Dont use cgps from comcast there are lots of better antivirus programs out there that you can get that are a lot better.


reasd, I hate to inform you, but CGPS is not an antivirus program.  Norton Security Suite is the only AV offered by Comcast.

 

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cc_adame
Posts: 299
Registered: ‎09-13-2010

Re: malware

‎07-07-2012 03:16 PM

whs1956 wrote:

Do I have to do anything else but make sure my anti virus is updated with Xfinity/Comcast???  Is Comcast takng any precautions for its users?

You can check https://amibotted.comcast.net to see if we're detecting any infections.

 

We do proactively notify customers if we detect infections, and provide remediation steps whenever possible. You can visit http://xfinity.comcast.net/constantguard/ to learn more - specifically http://xfinity.comcast.net/constantguard/Education/BotAssistance if you're concerned about malware and bots.

 

--
Adam
Comcast National Engineering
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whs1956
Posts: 2
Registered: ‎07-06-2012

Re: malware

‎07-08-2012 09:57 PM

Thank you for your reply.  CNN gave everyone a web site www.dcwg.org to detect and fix the virus.  As I am legally blind and use assistive technology to use the computer; it was difficult to go through the pages.  Fortunately, my daughter came over and did the process for me.

Thought it would have been nice for my ISP to send this info on the email.  All the news stations including World News tonight carried the story.

My AV is up to date so I feel I am safe.

Thanks again.

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cc_adame
Posts: 299
Registered: ‎09-13-2010

Re: malware

‎07-08-2012 10:40 PM

whs1956 wrote:

Thank you for your reply.  CNN gave everyone a web site www.dcwg.org to detect and fix the virus.  As I am legally blind and use assistive technology to use the computer; it was difficult to go through the pages.  Fortunately, my daughter came over and did the process for me.

Thought it would have been nice for my ISP to send this info on the email.  All the news stations including World News tonight carried the story.

My AV is up to date so I feel I am safe.

Thanks again.

I'm glad you got help! If we had detected that you were infected, we would have notified you numerous ways.

--
Adam
Comcast National Engineering
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