Reply
Posted by
Regular Visitor
Member Since: ‎08-11-2009
Posts: 3

Caller ID not showing up on TV

I know that it's available in some areas. How do I find out what areas? I live in Mass.

 

Thanks

Posted by
New Visitor
Member Since: ‎06-10-2006
Posts: 1

Re: Caller ID not showing up on TV

Have you gone to the menu on TV icon marked ITV? there is an action to turn id ON. Check to see if it is off or on.
Posted by
Recognized Contributor
Member Since: ‎10-03-2008
Posts: 138

Re: Caller ID not showing up on TV

Menu> Interactive TV (iTV)> Caller ID

 

If its on there, then call comcast make sure you have it on your account and make sure you have compatiable boxes

Posted by
Regular Visitor
Member Since: ‎08-11-2009
Posts: 3

Re: Caller ID not showing up on TV

Thank you both for your answers. I did all of what you suggested and nothing worked. One day it finally showed up.

 

Thanks again,

Maureen

Posted by
New Visitor
Member Since: ‎04-19-2011
Posts: 1

Re: Caller ID not showing up on TV

Caller ID does not show up on my TV down stairs but it does up stairs.  What do I need to do?

Posted by
Cable Expert
Member Since: ‎03-02-2007
Posts: 13,296

Re: Caller ID not showing up on TV


cas29 wrote:

Caller ID does not show up on my TV down stairs but it does up stairs.  What do I need to do?


Have you power cycled your set top box, and after an hour check that the ITV apps are fully loaded.

 

menu

menu

interactive TV

select caller ID it will show if on or off.

 

If it is on, then please report back, as it will be a coding issue with your account that a Comcast rep will need  to handle.

Advanced
You must be signed in to add attachments