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Contributor
rbecich
Posts: 6
Registered: ‎08-22-2010
Accepted Solution

Caller ID on Mac

Cannot get caller id to work on my Mac.  Called Comcast support three times and they are of no help.  They say they will escalate issue to higher level and somebody will call me, but no one ever does.

Cable Expert
JayInAlg
Posts: 12,041
Registered: ‎03-02-2007

Re: Caller ID on Mac

[ Edited ]

I'll contact the Comcast admin for a official word on if it will work on a Mac.

 

Have you tried somehow to install the caller ID application on your Mac?

Mac Expert
Joel
Posts: 5,829
Registered: ‎12-01-2003

Re: Caller ID on Mac

Requirements for Having Universal Caller ID to PC on Your Computer

To have Universal Caller ID on your PC or Mac, you need Comcast High-Speed Internet service, Comcast Digital Voice service, and a PC or Mac that meets the minimum system requirements. 

Windows System Requirements

  • Intel Pentium III 1GHz or faster processor (Recommended: Pentium 4 2GHz or faster)
  • 512 MB RAM (Recommended: 1 GB RAM)
  • Supported Operating Systems
    • Windows 7
    • Windows Vista Home Premium, Business, Ultimate or Enterprise (including 64 bit versions)
    • Windows XP SP2 or later

Mac OS X System Requirements

  • IntelCore II Duo 1.83GHz or faster processor OR PowerPC G4 1GHz or faster processor
  • 512 MB RAM
  • Supported Operating Systems:
    • Mac OS X 10.4.11 (Tiger)
    • Mac OS X 10.5.4 and 10.5.5 (Leopard)
    • Mac OS X 10.6 (Snow Leopard)

The Universal Caller ID to PC application may run on other system configurations and operating systems, but these are not supported by Comcast.   

The Universal Caller ID to PC application is available here


Be aware that installing the Caller ID app will also install Adobe Air. Your computer probably also has to be physically connected to the same modem that receives CDV service. In other words, I doubt this service would work over a wireless connection. You also must be signed in as your primary user ID for this service to function. For a list of answers to common questions related to Caller ID to PC service, check out this link:

 

http://customer.comcast.com/Pages/FAQListViewer.aspx?topic=Voice&folder=4afa867e-180d-42de-8ba3-bd49...

Contributor
rbecich
Posts: 6
Registered: ‎08-22-2010

Re: Caller ID on Mac

It installs just fine on my Mac, just doesn't show who is calling.

Cable Expert
JayInAlg
Posts: 12,041
Registered: ‎03-02-2007

Re: Caller ID on Mac

Does the caller ID work on your Comcast set top box?

Retired Administrator
CC_Dete
Posts: 2,486
Registered: ‎07-01-2010

Re: Caller ID on Mac

Hi rbecich,

 

I looked into this and found that the code needed for that service was not on your account. There was a lack of follow-up from the folks responsible for this area and I apologize for this. I am working with my team to get this corrected. Provisioning the service to your account once the codes are successfully added usually takes 72 hours. I will circle back here once everything is wrapped up.

Just 'Dete'
Retired Help Forums Admin
Retired Administrator
CC_Dete
Posts: 2,486
Registered: ‎07-01-2010

Re: Caller ID on Mac

update: this has been taken care of and should be on the account.  Can you tell us what you're seeing?

Just 'Dete'
Retired Help Forums Admin
Contributor
rbecich
Posts: 6
Registered: ‎08-22-2010

Re: Caller ID on Mac

Works on the tv.

Contributor
rbecich
Posts: 6
Registered: ‎08-22-2010

Re: Caller ID on Mac

Still not working.

Connection Expert
JamesR
Posts: 6,437
Registered: ‎09-29-2007

Re: Caller ID on Mac


rbecich wrote:

Still not working.


Need a little more information.

Is it still working on the TV?

Is it working on Your Computer?

Is it working on your phone?

Contributor
rbecich
Posts: 6
Registered: ‎08-22-2010

Re: Caller ID on Mac

Works on tv.

 

Works on phone.

 

Will not work on Mac.

Retired Administrator
CC_Dete
Posts: 2,486
Registered: ‎07-01-2010

Re: Caller ID on Mac

Still looking into this.

Just 'Dete'
Retired Help Forums Admin
Contributor
rbecich
Posts: 6
Registered: ‎08-22-2010

Re: Caller ID on Mac

Got the issue resolved.  Talked to the Comcast installer for my building and he gave me the number of somebody at Comcast to call.  They said something had not been added to my system and they could add it remotely (had been told this same thing three times in the past).  This time it worked.

 

Thanks for you help.

Retired Administrator
CC_Dete
Posts: 2,486
Registered: ‎07-01-2010

Re: Caller ID on Mac

Perfect - I actually asked one of our product engineers to have a look and get this taken care of for you (Joel). He just emailed me confirming the same. I'm glad to hear that everything worked out. Let me know if you need anything else.

Just 'Dete'
Retired Help Forums Admin
New Visitor
tanny135
Posts: 9
Registered: ‎04-21-2013

Re: Caller ID on Mac

I STILL DID NOT GET AN ANSWER??

New Visitor
tanny135
Posts: 9
Registered: ‎04-21-2013

Re: Caller ID on Mac

PLEASE POST THIS AGAIN,I NEED A POSITIVE ANSWER!!!

THANK YOU

New Visitor
tanny135
Posts: 9
Registered: ‎04-21-2013

Re: Caller ID on Mac

PLEASE POST THE PHONE NUMBER