Universal Caller ID

[dbemon3]

Called comcast twice. Once on Tuesday and told to wait 72 hours. Still not fixed. Called again today and told me to wait another 72 hours. ID hasn't worked in months yet my OnDemand works and I made sure the feature was turned on in the iTV menu. Unbelievable.

[dbemon3]

it seems as though something may need to be "refreshed" or a code needs to be sent to my box? we have xfinity and it has worked before. using a Motorola HD Dual Tuner DVR DCH3416. any help would be appreciated.

[ComcastNick]

Your original ticket is still open.  It looks like it was a server side problem, and they have to rebuild the pathway.  So, the problem is on our end, not yours.  The person you spoke to, did update the original ticket, which will flag it to the repair team.  I don't know how long a rebuild takes, so that might be why it has taken longer than expected to fix. 

[dbemon3]

I appreciate the quick response. Thank you for the update!

[storm67]

There seems to be a widespread problem with the caller id service.  Mine is not working either. It just randomly stopped working.

[wizzer40]

I have the same problem.  Took me three weeks to get my number ported over to Comcast.  Now that it is finally ported I don get caller ID on either the TV or computer.   They told me last night (1/13) that it will take 4-9 days for the porting to be completed and then it should work.  Will see but I am not going to hold my breath.

[ComcastNick]

Ticket created in the system, should be fixed within 72 hours.

Not sure if it will take slightly longer this weekend due to the holiday, but we will have it working for you.

[Mmarvetzr]

So I am clearly not alone when it comes to the Caller ID feature no longer working on my TV. I see the same themes throughout these discussions: painfully long live chat sessions that go nowhere, sending signals to the box... no change.  Unplug, wait, plug back in, blah blah blah... no change.

What's especially irritating is how Comcast tech support keeps ramming the [home of the] Customer Gaurantee down my throat every time I call or chat  ... Anyone can just SAY they gaurantee this or that, but its the delivery of service and value to back that up that counts.

Big disappointment, Comcast. Lot's of talk, no results.

[wizzer40]

After I posted last time that my Caller ID on TV and computer still didn't work, I have spent hours on the phone with them and all that is done is that they open a ticket.   One time they called me and tested it and it worked for them.  But others that called it did not.  But they closed the ticket any ways so another call to open another ticket that is suppose to be taken care of within 48 hours (what they say on the phone) or 72 hours what they say here.   I have had two people talk to me and say they will call right back but never do.  And in the mean time I have sit and wait wondering when they are going to call to make sure I am at the computer and tv to help them.    All I can say is pathetic service

[Mmarvetzr]

So I called Customer Support again, and after I went through the history of troubleshooting steps that had taken place prior, they said they'd have to send a technician to the house. OK, now we're getting somewhere, I thought. However, when he arrived, the tech told me "we can't do anything about Caller ID - it's all done through corporate. They have to match the modem to the phone number and we don't control that ..." SO WHY DID THEY SEND YOU OUT HERE? Crazy. He said he would open a ticket and it should be fixed within 72 hours. Four days later, you guessed it, still not working. How hard can this be??

[wizzer40]

I finally got my caller ID on tv and computer fixed.  A technician did not have to come to the house.  The technician on the phone told me they had to rebuild things from scratch, that there was a phantom phone number involved the whole time.   So maybe others will have to ask to have things rebuilt from scratch to do away with any phantom phone numbers, wrong codes, etc.   Good luck all!!