04-16-2012 01:16 PM
I had Comcast TV and internet for a long time. I recently added phone service. I have been unable to get the Caller ID on TV to work. I have a Motorola box which is capable of this, as confirmed by Comcast. I have gone into the iTV setup on the main menu of the box to make sure caller id is set up to work. I have put in a couple repair calls to Comcast but so far no one has been able to get it to work. Has anyone else experienced this and how was it solved? Thanks.
04-16-2012 01:25 PM
I spoke to a CSR who said that the codes on my account were correct for this feature. They said they are putting a new repair ticket in and to wait 72 hours for the problem to be found and corrected. But they told me the same thing about 3 days ago . I don't know if it could have something to do with the fact that I live in an MDU building and get bulk TV service? Maybe that is not considered being a true Triple Play customer? Well in any event I will wait a few days and see what happens.
04-17-2012 11:11 AM
Well here is an update. I was told yesterday that they needed to do a "hard reset" on my cable box. I was told this was going to be done overnight during the late night hours. However this morning there is still no caller id on the tv. I called Comcast and they said the ticket is still open and they are going to have the technician working on the job call me if there are any updates.
07-04-2012 01:03 PM
I would be interested in how they fixed your problem. I have had the same problem for weeks, and they keep saying they've fixed it, to reboot the box and it should work. It does not. I'm sick of rebooting, as the guide takes days to repopulate. This is absurd.
09-11-2012 05:22 PM
To whom it may concern or if Comcast reads any of these messages.
On August 11, 2012, I upgraded my cable box to a Pace RNG 110 and when I ask if I would be getting caller ID on this box, I was told it would work. I also check Comcast web site to verify that the box would be compatible and it was.
Since then, I have made seven phone calls, had a ticket open and I was told that someone would call me back. At this time, no call back, no Caller ID and I am not upset at all about the POOR customer service that I have been getting from Comcast. Is anyone surprise.
If I could cancel I would, but I can't. Satellite is more expensive then Comcast.
09-11-2012 06:46 PM
Anyone with UCID issues is welcome to email the Comcast Social Media team at email@example.com.
As you will notice, no one from Comcast is viewing these posts to get things solved on this Community Forum.
09-17-2012 10:37 PM
Turns out that the Pace RNG 110 HD box was bad or it's not set up to show caller ID. Since I did not hear anything from Comcast, I decide to change the box and I upgraded to the DVR box. After it downloaded everything, caller ID was working.
Customer service was very helpful and I want to thank them.
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