Universal Caller ID

[jridgley]

I just added digital voice and it took a week to get caller ID on my phone. Still not working on my MAC. I have re-installed the software and it is still not working. Many chats with help and nothing has been resolved. I see lots of people with the same problem on this forum and no resolutions. Does anyone from Comcast monitor these discussion or offer any help?

[JamesR]

Well normally this is a Customer to customer based function but we will see if we can escalate thes for you.  Sorry you are having a problem.

[ninatoll]

trust me- chat people for comcast can't do anything right. maybe it's because they are employed outside the u.s.

[JamesR]

Rule Number One.  Never ever trust a sentence that begins with the words "Trust me" as in"

"Trust me, This swamp land is a Great buy"

"Trust me, this won't hurt a bit"

and the ever popular

"trust me- chat people for comcast can't do anything right. maybe it's because they are employed outside the u.s."

This is what can be said about Techs Comcast/Verizon/Blakberry/motorola/Gateway/Sprint etc etc

"Some techs are Good and Some are not."

"Some techs are in the US and some are not"

[jridgley]

After many attempts to get this to work I just gave up. Nice feature but not necessary.

[ninatoll]

Sorry. i've dealt with 6 or more times with the chat people since july and not one knew what they were doing and couldn't fix the problem. so i'm batting a 1000 with incompetent chat people. i had to spend 2-3 hours on the chat with each one with no results. you try it. it's frustrating!!! or was it just my luck to get 6 people who didn't know what they were doing? doubt it. you can stick up for your company all you want but i was given a very large refund (over 300.00) from what they did to me! i'm not a rare case either. have you seen the reviews for comcast?. find me 1 good one if you can. if it weren't for " on demand" i'd be long gone to at&t. don't take it personal-maybe you are an exception. but truthfully... we both know that all these large companies should be hiring people in this country....be honest now...

[JayInAlg]

None of us with our names in blue including, James work for Comcast.  It's not "our" company.  We are techies and geeks volunteering on this, and many times other forums to share our knowledge.  This is mostly a user to user forum with connections to Comcast teams to help if we can't.

I've notified the Comcast Corp people that are available, so their team can followup and get the proper people to help you.  Someone should be contacting you Friday or Monday, please watch this post and your email for their contact.

[ninatoll]

i have already taken care of it thru your corporate offices about 6 weeks ago so please tell them not to  contact me. thank you though.

[CC_Dete]

Hello ninatoll - I am truly sorry for your experience. I understand that Sandra Barnes resolved your billing concerns here. Is there anything else we can help with?

[ron302]

I gave up after my 9th or 10the call to get the issue resolved.  Each time the CSR says that it takes about 48 hours for the ID to start worknig on my PC.  And when the CSR has no clue on how the get the ID working, they claim that the will issue a ticket numer to resolve issue. 

They are all clueless.

[JayInAlg]

Ron

Dete the Comcast Corp admin for this forum will look into your account and make sure the codes are proper for the caller ID for the pc to work.

He will get back to you Monday or Tuesday.  Please watch this thread and you email in case he needs more information.

[jridgley]

It's clear from all the responses that anyone with this problem has tried multiple times to talk to tech support either by phone or chat with no resolution. It is also clear that many have just given up. Either the feature works or it doesn't. It shouldn't be that hard to get it working and tech support should be able to resolve it within one call. I decided it wasn't worth the time and effort to continue to call about it so I gave up as well. I find it funny that almost 7 mths later after no response to my post there is a flurry of activity. A little too late as far as I am concerned.

[CC_Dete]

Hi Ron - I've asked our regional office to take a look at this and give you a call.

@Jridgley - when we spoke with your in May in response to your initial post, you were not interested in troubleshooting. I'd be happy to look into this for you, but we would need to start with the basics on to advanced troubleshooting since you reported this 4 months ago.

[ron302]

I received a call from the Comcast office here in Nashville.  The lady said they were working to resolve the problem.  Would you believe that about ten minutes after the call, the ID starting started working on my PC. 

Many thanks for your help!!!!!

Just want to say this.  I have never had any real issues with Comcast service.  In fact my area of Nashville has just completed the digital transition. For myself, it transitioned without any problems. Love these new 55 HD channels.

Thanks again..

[CC_Dete]

You're welcome! Glad to hear that you're happy. Please post again if we can help with anything else.

[jridgley]

No one contacted me in May so I have no idea what you are talking about. I apologize for getting the date wrong. I was looking at my member date instead of the posting date. So, yes this has only been up here for 4 mths with no response instead of 7. That still doesn't change the fact that I called and chatted with at least 3 different people with no resolution and when I tried this forum and it took 4 months before there was any activity.

[CC_Dete]

My apologies for the poor service prior. According to my notes, you spoke with Ms. Boykins in our regional office. In any case, as soon as I get the "ok" from you, I'd like to get started on having this resolved.

[jridgley]

OK, so my phone stopped working yesterday so I used customer chat to get it resolved.In the process we got disconnected and the technician called me back to confirm the phone was working again. When I asked what the problem was I was told that he reset my modem from his side and that many customers have had this same problem and they are investigating the cause.  This is not especially reassuring that my phone can just stop working for no reason since that means my security system no longer functions. So, add this to the annoyance list.

While I had him on the phone I asked him about the caller id and he said he could not help me on the phone since he was part of the chat center. Nice!

So, I called tech support and the person who answered the phone could not help me but filled out a repair ticket. I was told it would be resolved sometime in the next 48-72 hours and in the meantime my email password might get reset. When I asked if I would get notification when something was being done I was told no they would not contact me to say it was resolved, nor would they contact me if my email password was reset. My first clue would be when I stopped getting emails. Well, that's super special! I will let you know if anything happens in the next day or so besides me not getting emails any more.

[JayInAlg]

jridgley

I've notified the Comcast admin with your update.  Did you get back to Dete from his post on the 20th?

He wil be posting back again when he gets this.

[jridgley]

I did not because I really had ceased to care about this whole thing. Then the updates on this post started happening and I still didn't care enough to pursue it. I have wasted far too much time with Comcast on other issues (want to hear about the cable in my driveway that didn't get buried for 9 mths??).  It was only the fact that my phone stopped working entirely that prompted me to "try" once again to get this to work and again customer service (tech support) was not able to resolve it. So, now I am waiting to see if the escalation will get it resolved.

[JayInAlg]

The team Dete is on is totally dedicated to fix any subscribers issue and make things right.  Please give him and his team a chance to make it right for you.

[jridgley]

The ticket number I was given is CR221241202

[CC_Dete]

Thank you - I'm on this.

[CC_Dete · Accepted solution]

Your caller ID issue should now be corrected. Can you please post what you're seeing?

[jridgley]

It is now working! Thank you! I hope everyone else with this problem can get the same help. 

[CC_Dete]

Absolutely - we all work very hard to make sure our customer's that post issues here are taken care of. I'm glad to hear that it's working properly. Please let us know if we can do anything else to help!

[pwestj]

This is a new computer.  It says I am connected, but nothing shows when there is a call.