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Contributor
Posts: 11
Registered: ‎08-19-2009

Caller ID popping up on screen

This may be the wrong section for this.

 

Since I signed up with Comcast about 2 months ago I have been getting Caller ID messages popping up in middle of my tv screen.  For the last month and a half it hasn't been too bad, but over the last week I seem to be getting 10-15 per night.  All of the calls are from out of my area, they say Michigan and have numbers for the Ann Arbor area which I live about 2 hours away from.  Most importantly, I DO NOT HAVE PHONE SERVICE THROUGH COMCAST or any home phone service at all.

 

Is there a chance my DVR is still programmed for a previous owner who did have triple play and is this a problem I might be able to solve myself?

Recognized Contributor
Posts: 138
Registered: ‎10-03-2008

Re: Caller ID popping up on screen

its a good possibility the box is still provision from the last customer. You can call 1-800 - comcast to have them unprovision to your acct. Also you can goto

 

Menu> Interactive TV (iTV)> Caller ID>

 

There you can turn this feature off