Universal Caller ID

[kdrew]

Thanks CaroleP. I just sent an e-mail and we'll see what happens. Seems rather trivial yet it took over 50 posts to make something happen. Please report back in a few months as to the status. I will as well.

[eriktracy]

OK so this is now fixed for me.  I had to call Targus directly to make it happen - I called them a week ago and then went on vacation, so I cannot tell exactly how long this took, but it was clear that calling Comcast on and off over a 2 year period did nothing, and calling Targus fixed it within 1 week.

The company is actually called TARGUSInfo, here's their website:

http://www.targusinfo.com/

The phone number to call is:

800-682-7487

Tell the operator that you want to place a report for incorrect caller ID info - they will direct you to an automated system where you basically leave a voice mail message, which needs to include the phone number showing the incorrect ID, and give them the name (including spelling) for the correct ID.  They say it can take "as long as 24 hours" for the correction to go through, but best to check it after a few days.

I do not know how much Comcast had to do with fixing it for us, but clearly just "starting a ticket" is nowhere near enough to get this done, you need to take matters into your own hands and contact Targus directly.

Targus is not the only such company that runs this kind of caller ID database, so if you use a different phone carrier (Verizon, Cox, whatever) you will need to dig to find out what database they use, and then contact that company yourself if you cannot get satisfaction from your phone carrier.

[suzy22]

I actually had this issue corrected after my last post in July. I had been live chatting with a representative and just said I was tired of calling with nothing being done. I don't know what they did; however, this rep switched me to another guy who said he would take care of it immediately. The number was showing correctly within 24 hours. So, I am pleased that after a year it was taken care of. Obviously, I did not have to deal directly with ATT, as Comcast fixed it. Unfortunately, I think sometimes it just depends on who you are on the line with and whether they've had experience with the particular issue. I hope the phone number shown in the previous post - to the database carrier - helps someone. Although my issue has been fixed, I know how frustrating it is and wish you all the best.

[MoZ_at_Madnet]

Thank you for this info. I dialed the number and we will see how long it takes. I've only been waiting a month or so but just now was made aware of WHY it wasn't getting corrected. After talking to a T-Moblie rep I was made aware that there are  multiple database management companies which handle caller id information. It was surprising to discover that a change made at phone number service provider level was not universally accepted by other service providers/database management companies.

[betkins]

My husband just got a new cell phone and new phone number w/ AT&T and he is having the same issue ONLY WITH COMCAST customers.  The name that shows up on the caller ID must be the individual who previously had the phone #.  And  it is not just AT&T cell phone users.  My in-laws have had the same land-line home phone # for 40 years and all of a sudden when they would call us (we are comcast phone customers) some strange name started showing up on our caller ID when they would call us.  They have tried calling Comcast w/ no results.  What is the solution to getting Comcast to update their records??  Has anyone had any success getting it changed?

[kdrew]

Thanks for the note. I just sent an e-mail in August and spoke to someone. Still not fixed......unbelievable......

[janiewins]

I have the same problem.  Just purchased Verizon cell phone service and the name is wrong when I call people.  Verizon says everything is updated on their end, and this only happens with Comcast users.  I called Comcast and they said that it is not them, rather the wireless company.  Who can I call to fix this? My friends won't answer my calls, since they don't recognize the name.

thanks,

[kdrew]

I have given up hope. Comcast has not a clue about this. It is great to see that others have the same issue but Comcast is unable to solve this rather simplistic issue.

I am baffled........

[coxbox21]

thank you for posting that!! my mom has ATT and it worked within 24hours.. I had been on live chat ..the person had no idea what I was talking about.. 

I just called and did as you sadi so easy!!!!

[coxbox21]

Just to clarify it was the  targus(sp?) I cant see it now..    number..nothing to do with calling Comcast.

[kdrew]

If Comcast has nothing to do with this, then why can't they give customers the proper information to clear the problem. Better yet, why can't they do it for you if they will not provide the necessary information to fix the issue??

INSTRUCTIONS BELOW- PLEASE COPY IN ALL REPLIES

It appears as if the post below will fix the issue

The company is actually called TARGUSInfo, here's their website:

http://www.targusinfo.com/

The phone number to call is:

800-682-7487

Tell the operator that you want to place a report for incorrect caller ID info - they will direct you to an automated system where you basically leave a voice mail message, which needs to include the phone number showing the incorrect ID, and give them the name (including spelling) for the correct ID.  They say it can take "as long as 24 hours" for the correction to go through, but best to check it after a few days.

I do not know how much Comcast had to do with fixing it for us, but clearly just "starting a ticket" is nowhere near enough to get this done, you need to take matters into your own hands and contact Targus directly.

Targus is not the only such company that runs this kind of caller ID database, so if you use a different phone carrier (Verizon, Cox, whatever) you will need to dig to find out what database they use, and then contact that company yourself if you cannot get satisfaction from your phone carrier.

[kdrew]

It appears as if the post below will fix the issue

The company is actually called TARGUSInfo, here's their website:

http://www.targusinfo.com/

The phone number to call is:

800-682-7487

Tell the operator that you want to place a report for incorrect caller ID info - they will direct you to an automated system where you basically leave a voice mail message, which needs to include the phone number showing the incorrect ID, and give them the name (including spelling) for the correct ID.  They say it can take "as long as 24 hours" for the correction to go through, but best to check it after a few days.

I do not know how much Comcast had to do with fixing it for us, but clearly just "starting a ticket" is nowhere near enough to get this done, you need to take matters into your own hands and contact Targus directly.

Targus is not the only such company that runs this kind of caller ID database, so if you use a different phone carrier (Verizon, Cox, whatever) you will need to dig to find out what database they use, and then contact that company yourself if you cannot get satisfaction from your phone carrier.

[kdrew]

Please note that Targus does not answer their phones well so you may need to call several times.

[Lorie_C]

I have over 125 ATT cell phones, and the caller ID is not updated on any of them.They all still say the old company  name if I call one of my offices with comcast service.

Any ideas?

Lorie

lorie.chirichiello@polygongroup.com

[kdrew]

SUCCESS!! The call to Targus actually worked. The instructions are here:

The company is actually called TARGUSInfo, here's their website:

http://www.targusinfo.com/

The phone number to call is:

800-682-7487

Tell the operator that you want to place a report for incorrect caller ID info - they will direct you to an automated system where you basically leave a voice mail message, which needs to include the phone number showing the incorrect ID, and give them the name (including spelling) for the correct ID.  They say it can take "as long as 24 hours" for the correction to go through, but best to check it after a few days.

I do not know how much Comcast had to do with fixing it for us, but clearly just "starting a ticket" is nowhere near enough to get this done, you need to take matters into your own hands and contact Targus directly.

Targus is not the only such company that runs this kind of caller ID database, so if you use a different phone carrier (Verizon, Cox, whatever) you will need to dig to find out what database they use, and then contact that company yourself if you cannot get satisfaction from your phone carrier.

[Chatzie]

I have the same issue with Comcast. I have opened 2 tickets in the last 6 months and I still do not see any change. 

I have tried to call Targus, but could not get an operator and went to company mailbox. 

I do wish to know from the administrator - why is there no accountability ?

It is very embarassing doing business , when your caller ID shows someone unrelated at your customer end. 

I would appreciate some feedback . 

Thanks, 

Rishi

[deweyfriday]

I have tried since 11/2011 to get t mobile to change caller id to my name. whenever I call a Comcast phone the old owners name come up. T mobile always say they will do it in 72 hours but research such as this tells me T-mobile use verisign and cannot change anything in targusinfo.  Comcast uses targusinfo. Futher research say Comcast has not updated their customer data base with targusinfo. and comcast customer service knows nothing about this issue. I tried to call targusinfo but got a voice mail. Comcast CS agent know nothing of this problem but this very problem has been in forums back in 2009

[deweyfriday]

YOU ARE SO RIGHT. I CALLED I GOT AGENT 123456 IS BUY PLEASE LEAVE A MESSAGE AT TONE AND SO I FOLLOWED THE INSTRUCTIONS  THIS Was MONDAY AUGUST 13, 2012 AND TODAY IS WEDNESDAY 8/15 20012 AND MY NAME IS ON MY CALLER ID WHEN I CALLED MY COMCAST HOME PHONE AND MY FRIENDS COMCAST PHONES . THE PREVIOUS OWNER'S NAME IS GONE GONE GONE. I FEEL LIKE A WON THE ZILLION DOLLAR PRIZE. IT JUST GALLS ME THAT NOT ONE COMCAST SERVICE AGENTS OR TECHNICAL ABSOLUTELY NO ONE KNOWS ANYTHING ABOUT THE OLD AGED CALLER ID PROBLEM. AND COMCAST PEOPLE NEVER READS "THE HELP AND SUPPORT FORUMS" ABOUT THIS ID PROBLEM WHY. AND COMCAST WANTS TO PROVIDE HOME SECURITY!!!!!!!!!!

[deweyfriday]

REPLY TO CHATZIE: IT WORKS I CALLED TARGUSINFO 1 800-682-7478 I GOT AGENT 123446 IS BUSY LEAVE A MESSAGE AT THE BEEP. I SAID "I WANT TO PLACE A REPORT FOR AN INCORRECT CALLER ID. MY NUMBER IS AND MY NAME IS-------.I SPELLED THE NAME OUT AND IT IS DONE. TODAY WED 8/15.

[niki_1]

I have the same problem and Comcast keeps telling me for 3 years that bthis has nothing to do with them... They say it is all ATT problem!

[deweyfriday]

Actually the Comcast Customer Service are sort of correct. So you need to read the other post people here. They solved my problem as my cell carrier is t-mobile & t-mobile caller id carrier is different than Comcast's caller id carrier so T-mobile to Tmobile calls shows my name as correct. It is when I called another person's phone who has Comcast as their phone service`The problem is that Comcast uses Targus& t-mobile can not update Comcasts caller id carrier. Comcast does not update their caller id carrier and their CS agent can not update it. So yoi have to do it yourself as I did.

[deweyfriday]

I followed  kdrew  who  on 7-17-12 posted full instructions.

[MPR717]

Quick note that I was having the same issue.  I called Targus at 800-682-7487 (now called Neustar) and pressed 5 for technical support.  Actually spoke with a really nice person who updated the info in their system while we spoke.  He said it would take up to 24 hours to show up, but that it should work.  I would definitely try that route rather than Comcast (or ATT) directly.

[juttasievers]

My problem is that my friend calls me and his number shows as chicago title whenever he calls a comcast customers. When he calls AT&T it correctly identifies him. How can this be corrected?

[Kmal22762]

Long story short,  Comcast changed my phone number and now the caller ID that comes up on any phone is not my name.  I drove the 35 minutes to the service center where the rep there assured me it would be updated within 24 hours. Of course 24 hours have come and gone and it is not resolved.  I cant even go into detail with all the problems I have had with Comcast within the last 3 years but if I can fix this most recent issue, I would be happy. Somehow I dont have faith this will happen.

[Kmal22762]

I called Targus and the caller ID associated with my phone number is correct (it is my name indeed) and it was updated 2 days ago. Who else can I call? Targus has it correct but Comcast does not. I am losing my patience with Comcast and it is a half hour drive to the service center (who has not helped me yet)

[deweyfriday]

As I understand it and what happen to me is what is now happening to you. Targus is Comcast's caller ID data base now as I see in above messages is called Neustar. If Targus/new has updated the base you are all set. MY problem came with my Tmobile cell phone. T Mobile caller Id base was ok but Tmobile's caller ID data base company was not Targus so when I called someone with a comcast phone my new number with T showed the previous owner because Comcast either never or is very slow in updating their caller id company data base. So what you are saying is when you call someone on your comcast landline the person you are calling is not seeing your name..Comcast Customer Service can not put your name into Targus; that is why I had to do it myself. I got the information from reading the past post on this subject. I am sending you this info because Comcast forwarded your problem to my e mail. hope this saves you a long drive.

[Kmal22762]

Yes, this is correct except when I called Targus, they said have the right name associated with my number and told me Comcast has to update it on their end. It is just more worrisome that if I had to make a 911 call they would have no clue where to go.  Small town and everyone knows everyone but if the caller id is wrong.....

[Rrjensen]

I have a Century link/Qwest business phone number that was started in January 2012.  Centurylink long ago assured me they have updated their phone number data base so that all other phone companies can update their databases.  I have a residential comcast phone and when I call home the wrong and previous name appears.  I have called comcast, but no one takes any action.  This is disgraceful for a company who seems to do everything else so well. How does one get their business name correct on comcast database?

[deweyfriday]

Hi I had the same problem and fixed mine in August 2012. I followed kdrew post of 7/12/12. I called direct to neustar info 1 800-682-7487 (use to be targus info 1-800-682-7487) and you must call them direct because customer service at Comcast can not  do this. You may or may not get a living person. I did not get a living person. I pressed 5 and got the automatic system I gave my number that showed the incorrect caller ID name, then gave the correct name and be sure to spell out your name for the correct name. This can take up to 48 hrs. I hope this works for you.