Posted by
New Visitor
Member Since: ‎09-04-2010
Posts: 1

Caller ID

How come my Caller ID stopped working on my T.V.?

Posted by
Cable Expert
Member Since: ‎03-02-2007
Posts: 13,040

Re: Caller ID

Always start by unplugging the box and give it a few minutes, plug it back in, and give it an hour or so for all the apps to reload.  Then try it.


Doubtful, but check the interactive menu to make sure it is still turned on.


With your Comcast remote do the following:


press "menu"

press "menu"

select "interactive tv"

select "caller id"

check that it is still turned on


If none of that helps, then please call into Comcast support as they will need to check that your set top box is properly tied to your CDV phone account.