02-14-2012 12:38 AM
If you have Motorola or Pace cable boxes and Comcast Triple Play and it doesn't work, it can be escalated.
If you have Cisco or Scientific Atlanta cable boxes, then it is not yet available to you.
02-14-2012 05:39 PM
I have refreshed your Caller ID/TV feature and I need you to please power cycle your cable box.(DCT700) Your DTA does not received this feature.
For your PC.
Has this feature ever worked? Here are the requirements. Is you Adobe Airup to date? Also I suggest un-installing the UCID client and downloading it again. http://xfinity.com/callerid/.
I will have someone follow up with you to verify if these steps resolved your issue.
02-14-2012 06:33 PM - edited 02-14-2012 06:34 PM
At the present time we do not offer Caller ID/TV to your area. We are working diligently to make this feature available to all Comcast customers. Sorry for any inconvenience this may have caused you.
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