03-21-2012 09:32 PM
Once I downloaded the "upgrade" to allow caller ID to pop up on my computer, it does not work. It will not activate. Frustrating! Hope Comcast will address this. I see several posts so I know I'm not unique.
03-22-2012 08:35 AM
Today all logins are failing!
Worked yesterday; Updating was no problem to new version 3.1.28 (windows 7 x64).
The big issue:
I have two phone-lines, updated to new version, now notification Pop-ups & sound only work on line 1
Older version of caller ID worked flawless on both lines, for the past few months.
IMHO the new interface (pop up box) is larger than the previous version (NOT good) and rather "ugly.. "
03-22-2012 09:33 AM
As the number of posts proceeding me...login failed continues to happen...FRUSTRATING! Continuously
Comcast continues to disappoint and when you contact customer service it takes makes times to fix the problem.
This feature as updates are made...problems persist. I think if this is a feature that Comcast offers, when customers have problems there should be some compensation to the users. Especially since the number of posts continue to be made and most importantly the problem needs to be taken care of.
03-22-2012 01:32 PM
"Sorry, an error has occurred. The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."
I uninstalled Adobe Air, re-downloaded the Caller ID Update file from Comcast.com, rebooted, re-downloaded Adobe Air, tried again and no go.
Is the update a beta version????
03-22-2012 02:04 PM
Today I could make it work, but it wouldn't load automatically at startup I had to manually run it. Can't get it to a place where I can check which boxes I want on the first screen where you can tell it to run on computer start up.
05-02-2012 07:55 AM
Has Comcast been able to resolve this issue for you? If so how? Same problem and Comcast hasn't been able to resolve yet. have uninstalled and reinstalled multiple times and keep getting same message; damaged installation file contact author.
05-02-2012 01:18 PM
The issue has resolved itself over time. I re-installed it and then was able to get it to start up automatically when the computer boots up. It occasionally drops out during my computer use but comes back a few minutes later. So it is working for me now.
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