04-12-2012 01:50 PM
From the Comcast.com website, http://customer.comcast.com/help-and-support/phone
PC System Requirements
04-12-2012 01:53 PM
When downloading the install file, I get this messsage, Sorry an error has occured!
The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.
04-13-2012 11:34 PM
I have a Mac and I kept getting the message about there being a new update. Every time I tried to install the update, I got an error message that there was a problem with the installer. The error dialog box wouldn't go away unless I closed the Caller ID program. After reading some of the posts here, I decided to just delete the Comcast Caller ID application and then download the new version from the website. It now works perfectly. The new version is sleeker looking too. Hope this helps!
04-14-2012 01:18 AM
I have the same problem as some of the others Caller ID keeps disconecting. I have a new HP desk top. Caller ID works for a little while and than starts to disconnect. I have redownloaded it several times. If you offer something make it work. Thomas Brister Sr
04-15-2012 10:45 AM
I agree. I've had the same problem with the same PC I had when Comcast was installed. Also, the same TV. I have uninstalled and reinstalled, and I still get the same dropping off of the caller id. I'm really fed up.
04-15-2012 03:29 PM
I am still getting intermittent disconnects. I have tried to reinstall with no success. What is the snooze duration feature option under settings? Does snooze put it in disconnect status? There is no way to shut it off by putting duration to 0.
04-16-2012 04:03 PM
In the next couple of days, Comcast will have completed an update to Caller ID on PC. The update addresses the connections issues that have been reported.
After the update has been pushed, please select the update option the next time you login to Caller ID on PC.
04-18-2012 01:01 PM
Just applied the update last night and seems to me that the intermitting disconnects still continue..... but this time there is an automatic reconnect feature that reconnects for you, but the comcast application still pops up and interrupts your work on the screen. is there a way to KEEP IT CONNECTED 100% of the time????
04-27-2012 01:29 AM
I've updated the program to version 3.1.36 and it still continues to disconnect and reconnect every few minutes, with the log-on window poping up in the middle of the screen. I've evened up having to exit the program and not even use it.
04-27-2012 09:28 PM
The update seemed to work for the first few days but lately it's off and on all afternoon. It interrupts your screen to tell you it's off then almost immediately it's back on again then repeats over and over. For me it's worse now than before the update
04-30-2012 05:09 PM
I am experiencing the same problem on my Mac with the Caller ID application randomly disconnecting and usually reconnecting on its own. The prior major version of this application worked wonderfully UNTIL it was upgraded with the Black window background a few weeks ago. I thought Comcast would fix this problem but it hasn't happened. The most irritating aspect of this problem is the application gives you no reason for the disconnect/reconnect. I have been a Mac developer for years and know that an application should log problems to a log file and post on the window an error number or error string so that the diagnostic information can be referenced to support staff.
The second problem is when this happens, the focus shifts to the Caller ID window and if you are typing or doing something in another window, your typing is disrupted and your must take action to get yourself back in your application to resume your work. VERY UNACCEPTABLE.
When a disconnect occurs it usually reconnects in several seconds BUT not always. Sometimes I find when I receive a call on my phone that the Caller ID is disconnected (and my caller ID isn't functioning) and that I have to manually reconnect it. The TV and Phone don't seem to have the problem- just the Caller iD app on my computer.
This feels like developer amateur hour. Please fix this simple and IRRITATING PROBLEM! This can't be very complex!!
05-10-2012 09:30 PM
New update was installed today and it keeps turning itself off and then the phone ICON starts blinking and I either have to connect or disconnect and then it is functional again for a few minutes and then checks itself off again. May have something to do with the address book? It says it is unable to access my phone address book, but every version of the ID program has said this. The first version had this error but it would work and just use the phone company listing of the caller. This new version keeps going off and on every 5 minutes or so.
Seems like the new versions still don't work right!!
05-16-2012 01:37 AM
ComcastAl wrote:Hi,I'm a product manager at Comcast. We're looking in to the issue where customers are being logged out after a few minutes. It would be helpful to us, if anyone can provide us with additional information on this issue.We would like to collect a bit more information on the machine you are using and a few more pieces of information to help us debug.Please direct message me if you are willing to provide us with this information.Thanks,-Al
Sent you a message over a week ago, still having issues here with it not staying connected.
05-16-2012 10:11 AM
I'm still having issues with the new updated PC caller ID. Still have a open ticket to fix the problem with it connecting with my second phone line or should say primary phone line. Still have issues with the program unexpectedly quitting on me. It's taking Comcast a long time time to resolve this issue. If they can't resolve this issue, roll back to the original PC caller ID. That one worked perfect for me!
05-16-2012 12:30 PM
This is to Al,
My system is chip is Intel i5 CPU M460@2.53GHz 6 megs ram, 64 Bit operating system in a Del Laptop. The new caller ID update keeps coming back up on the screen every 5 minutes or so and tells me it can't access my phone book. The first edition put out did this too, but then it didn't come back every 5 minutes and make it where I would have to take care of it before I could continue working on the computer. It has always said it couldn't access my address book. I am not using the Plaxo program but I do have my address book on the comcast mail program.
05-21-2012 07:03 PM
Here is a copy of the error message I get and it still comes back every few minutes, I sent you a list of my machine earler, I think I left off that I am using Windows 7 64 bit. The error message that is in the Called ID block when it comes up every few minutes is as follows:
The system is currently unable to access your Address Book information. [CIDPC 060]
My system is chip is Intel i5 CPU M460@2.53GHz 6 megs ram, 64 Bit operating system in a Del Laptop. The new caller ID update keeps coming back up on the screen every 5 minutes or so and tells me it can't access my phone book. It has always said it couldn't access my address book. I am not using the Plaxo program but I do have my address book on the comcast mail program.
05-26-2012 05:59 PM - edited 05-28-2012 08:00 PM
Like so many others, the Universal Caller ID application stopped working with the ‘Update’. Previously, it worked fine.
I have an Intel Core i7 system running Windows 7 Pro 64 bit with 24GB RAM. My internet service is Comcast’s ‘Blast’ and speed tests show 30Mb+ connections.
I have uninstalled, rebooted, and reinstalled the latest version of the application. It says I’m ‘Connected’, but it does not acknowledge any calls. I have tried exiting the program and changing the compatibility mode to every option available. After restarting the application, some will not connect, and none of them resolve the call acknowledgment issue. I also tried bypassing my router to no effect.
I have an open ticket with Comcast to get this resolved. So far, I have been in five chat sessions with no resolution. Due to the broad impact of this issue (many different users, platforms, in regions across the country), I suspect it is a failure at the Headend server application. Remember, you had a version that worked, so you only need to examine the changes. In the interest of customer satisfaction, you might also consider going back to a previous version.
UPDATE: a Comcast tech got my PC Caller ID working by removing it from our account and adding it back (a hard reset). It's still a little flakey, but Comcast is working on the App. The software will update when the fix becomes available. He also said the TV version can sometimes be fixed by unplugging the DVR for a couple of minutes.
05-28-2012 03:12 PM - edited 05-28-2012 03:43 PM
I upgraded two weeks ago from Comcast TV only to the triple play so now I have T.V. ,Internet and phone. I am new to the forum. Everything is working fine except caller ID on my PC. I am having the same problems as other people here are describing. Occasionally I have gotten it to work. Even when I have gotten it to work I still get whatever this is "The system is currently unable to access your Address Book information. [CIDPC 060]". I have uninstalled the program and reinstalled it several times. Any suggestions are appreciated.Thanks
05-29-2012 11:27 PM
I CAN NOT GET CALLER ID ON MY TV OR PC. I HAVE CALLED UP SEVERAL TIMES UNTIL THEY GOT SICK OF ME CALLING. NOW THEY HAVE NO ANSWERS TO MY PROB. YOU HAVE TO HAVE A DIGITAL PHONE. AND I DO. BUT STILL NO HELP. I PAY A LOT FOR MY PACKAGE DEAL. I SHOULD GET SOMETHING I WANT FOR FREE
05-29-2012 11:58 PM
It has been a month since ComcastAl posted this would be fixed.
I'm getting the same error as everyone else about the Adobe Air 3.2 failed. Before I went straight to Adobe and downloaded Air and it worked. Now nothing works and Adobe says I have the latest version. At some point I would like caller ID back on my PC, it has been many months since it hasn't worked.
05-30-2012 12:20 PM
I am currently using version 3.1.38 (PC version) of Caller ID client, and several times a day (after boot up) I am getting the Connect box coming up because it is disconnecting by itself... we never lose cable tv or internet, yet I get these "Unable to Connect, please retry later" messages.
This is very annoying. My cable connection is obviously on continuously so why is it disconnecting?
Also, once the Caller ID program starts on boot up, why not allow the program interface to minimize to the taskbar? It seems to stay until it is dismissed once connected.
06-15-2012 04:59 PM
I am still having issues, I assume i have th e updated version since i donwloaded it the ohter day. Mine signs in, but it doesn't really pick up or locate any calls yet. ANd sometimes it just signs off.
06-23-2012 06:30 PM
I'm not willing to even download anything else for the pc since my anti-virus program tells me that it is malware used by criminals to gain access to my computer. I'm on a new laptop because of my other one completely going down last November due to this malware from Comcast. I lost everything on it from Comcast shutting me down when the anti-virus program (not from Comcast) had picked up a virus. That left the virus on there, and there was nothing I could do about it since they shut my services down until I could pay my bill in a few days. One laptop completely gone now, and it was only 2 years old. Thanks Comcast, for tearing up my laptop and losing everything on it due to your greed.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map