I am having the same issue... it just suddenly stopped working a month or so ago... we tried resetting the box, but even though it says Caller ID is on, its not appearing on the tv screen
There's only two options, if a power cycle of the cable box doesn't bring back the UCID function, then call Comcast and they will need to review the codes on your account and restore it.
I have had the same problem a few different times and had to go into the set up menu and turn it back on, even if it says that it is on turn it off and wait a couple of minutes then turn it back on.
JayInAlg wrote:
There's only two options, if a power cycle of the cable box doesn't bring back the UCID function, then call Comcast and they will need to review the codes on your account and restore it.
JayInAlg wrote:
There's only two options, if a power cycle of the cable box doesn't bring back the UCID function, then call Comcast and they will need to review the codes on your account and restore it.
Caller ID has not worked for several months. Tech said I need a new cable box; got it, still not working. Can't set up on my PC either. Do I need a new modem, too? Any recommendations for modem? I'm paying "rental" for over 2 years now, should have just purchased one.
I am also having problems with caller ID, sometimes it works & sometimes not, it hasn't worked on my computer for at least a month now & I can't change anything on it, it said it was on snooze before, but I never did that. Nothing ever works right for me with comcast!
