06-30-2012 08:50 PM
I just spent the better part of this morning trying to get caller ID to come up on my computer (caller ID isn't available on my TV in this area)
So, I downloaded the program, initialized it, signed in and tested it
I called tech support and Hodgie from somewhere in Bangladesh answered and assured me that it would work, it merely had to be initialized on his end.....
After a few minutes, he said he took care of it and it would be would working in 30 minutes to an hour
After about 6 hours I called again, as it still wasn't working and I was then advised by Sean that this feature wasn't available in my area. No surprise there.....
NONE of the wonderful features that everyone else gets for the same price I pay (or less) work in this area
To make matters worse, the first tech flat out lied to me
If I wanted someone to take a leak on my shoes and tell me it's raining I'd go to a political rally. At least there I'd get free coffee and donuts.
Why doesn't anything work here?
Why don't you upgrade this area to something besides these antiquated scientific atlanta boxes?
Why do I pay the same as people who get ALL the features (remote dvr access, caller ID on TV, and just about anything TV related that you offer) while I get NONE of them
Now it seems the computer is in the mix as well, and that doesn't even go through the crappy S/A box
Are you trying to get the people in this area to go to FIOS?
Or is it that you just don't care?
Does anyone even read these?
If so, I'd love a response, even if you can't answer any of my questions
Just lie to me, like Comcast Tech Support
That way I would know I didn't send this mail blindly into cyberspace
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