06-01-2012 07:09 AM
Although there are already other threads addressing these issues, I didn't want to get buried in them, so I'm starting a new one.
Several weeks ago I exchanged the HD Box I had for years for a more current one so I could take advantage of the Caller ID. I'm disabled with a serious/painful back injury and this service would permit me to stay lying down to see whose calling as opposed to having to get up and walk to the phone to see/answer it.
I've installed and reinstalled the Universal Caller ID several times already. On the PC it appears that I'm logged in okay, but Caller ID isn't working. The TV isn't working at all either and I don't even have the ITV button from the Quick Menu. So since I had to call last night because many channels on the TV had suddenly gone out for a few hours, I took the opportunity to ask about this as well. The CSR was very pleasant to deal with fortunately and she did state that I should have it on this TV. I told her I'd already done the unplug/plug thing several times already. She stated that she would have to send a signal and it should be working in less than an hour. I decided to just give it overnight and turned the TV off. Very early this morning I was up and tried it then, and surprise surprise still no ITV and/or Caller ID on the TV.
And don't even get me starting with the whole Text Messaging debacle. It doesn't work at all either.
I was fine with the Voice service before they added the Universal Caller ID and the text messaging (another thing that won't work) BUT if they are going to tout those features then darn it they should work. I'll certainly be able to live without them, but it would be nice to have them. If they are included in my bill and I can't use them then you certainly should adjust my bill accordingly.
I've said it before recently about the freaking Modem from hades already, but Comcast, I live in large metro area between Baltimore and DC and there are lots of other providers out there that I'm sure would love my business, even though I've been with Comcast and it's many predecessors for many, many years, loyalty works both ways. You are failing. And that ridiculous bill for $170+ each month that comes out of my limited disability income adds insult to injury. That's actually more than my electric bill, believe it or not, and is my second highest bill every month right behind mortgage.
All the TV channels, HD channels, On Demand, intermittent internet connection and phone may be enough to reel people in but, I'd suggest you spend more time trying to keep those of us that are already here. Well, I'm done ranting for now but you really must pay attention or suffer the consequences.
06-01-2012 04:25 PM - edited 06-01-2012 04:26 PM
You don't say the model of your cable box, but subscribers with Scientific Atlanta or Cisco equipment do not yet have caller ID on TV. It is coming "eventually".
You must be in a Motorola equipped area for the caller ID to work on the TV. With that said, there is recent large outage of the caller ID on the TV on Motorola systems, it is broken for many as you will see from the post on this issue.
Post the model of your box, but if it is Scientific Atlanta or Cisco, it is not available to you.
As far as the texting, that feature code must be added to your account, contacting a Comcast suppor agent should get that added.
Remember, this is a user to user forum, you are not posting to anyone from Comcast to see it unless it's escalated.
06-01-2012 05:34 PM
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