Universal Caller ID

[#1]

The UCID is not popping up when my phone rings. The information does appear on both of my TVs. The most recent version is installed. It was working a few months ago.

[JayInAlg]

There has been issues with the last client update.  There will be another update this week to fix some of these issues.

Please watch for the updated client and install it when it shows up this week.

Update, I rebooted my pc just now, and the Comcast caller ID app update popped up.  So try to reboot and see if the update comes up for you to install.

[backup15andpunt]

Caller ID on a Mac will only work in the Admin Account not in my user account.  This a develpers problem.  I have also tried giving my user account admin privilages and it sill will not work.  I also tried adding my user account to the sharing and permissions and that does not work either.  

Any suggestions?

[happydogindc]

I am experiencing the same problem.  My company's IT guy spent 2.5 hours this morning trying to find the difference between my user profile and the ADMINISTRATOR profile...no luck yet.  Has anyone out there solved this?  I am also working with someone at Comcast's higher tier support.  Waiting on a call back from them now.  Hopefully someone has figured out why this is a problem.

[keri1974]

I had a post in another thread but it was locked.  I haven't had universal caller ID on my computer now for about 7 months.  I have uninstalled, installed  both the caller ID and Adobe Air etc.

I thought I would try again now since I'm expecting a bunch of calls.  flaAB7B.tmp couldn't be found so I couldn't uninstalled it again but I deleted all the folders & files.  I installed adobe air first from the adobe site and then installed the comcast caller id.  The image you see below was captured in May, it is still the same error I am receiving now.  Seriously, I have paid for this service and it hasn't worked since last year!  Someone please help!  Thanks!

[Ramsfan]

I am running Win XP on my PC.  I have updated the Adobe Air, de-installed and re-installed UCID, but even so I have seen that the UCID is 'unable to connect' most of the time.  It has been this way for months. Sometimes it will attempt to re-connect itself, but it seems that after several failed attempts it stops doing that, and it will not re-connect unless you do so manually.

At times I have watched the UCID logging itself on and off about every 30 seconds, and then eventually it stops trying to logon. 

If it is connected when the phone rings, it works fine.  The problem is, most of the time it's not connected.  It didn't used to be like this. Up until this last February, UCID was up almost all the time.  It's a handy application, and I wish they could get it to work consistently.

[stingray2_2000]

Xfinity caller ID keeps disconnecting, have to reconnect manually, does this two or three times a day.

[Lonny2663]

Why is it that when I turn on my pc and the Xfinity Caller ID pops up and I hit connect and for some reason it doesn't stay conncected.

[TruMom210]

Xfinity caller ID on my PC keeps disconnecting, I have to reconnect manually, does this several times a day. This has been going on for over month. Is there anyway of fixing this or is it an Xfinity issue?

Please advise.

[Ramsfan]

I am a Triple Play customer.  I have Universal Caller ID on my TV and it works fine.  I also have UCID on my PC which runs WIn XP, and it cannot seem to stay connected.  My current UCID version is 3.1.38.

I have updated the Adobe Air, deleted and then re-installed the Caller ID software to no avail.  If the UCID is able to connect, it rarely stays connected for very long.  Normally when I come back to my PC after a few hours it is disconnected with the 'Unable to connect. Please Try Again Later' message.  When I hit the 'Connect' button it often takes several minutes to connect, assuming it is able to connect all at, because more often than not after several minutes it says 'login attempt failed'.

If it does connect, sometimes it starts disconnecting and re-connecting every minute or so, and then eventually it disconnects.

Today I have seen that even when UCID says 'connected' it doesn't work when the phone rings.

UCID is a very handy app when it works.  I just wish it worked consistently.

[garnog]

Same here.

[be400cpt]

Add me to the growing chorus of subscribers who are having problems with UCID.  Most of the time it is disconnected and even a manual reconnect try fails.  Sometimes it cycles between connected/disconnected several times and then just does nothing.  Most unsatisfactory!!!

[frmryankeegrl]

I have had issues on and off since March or April with the Universal Caller ID.  It is no longer disconnecting and reconnecting several times in a row as it was, however, now it won't connect at all for long periods of time.  When it is connected, the caller ID does not pop up on my pc screen when the phone rings.  It seems like it needs to be redesigned from the bottom up!

[ryan0991]

Same problems here.

It's very rarely connected (less than 10 percent of the time).

[frmryankeegrl]

I tried something yesterday that seemed to help a little.  When I shut down my pc, I also shut off the power from the power strip.  I then unplugged the power cord from the back of the modem and waited a while, 10-20 seconds, then plugged it back in and turned the power back on.  The Caller ID seems to connect quicker and hasn't disconnected at all yet, however, the screen pop up is still hit and miss.  In the last hour, my phone has rung twice and I only got 1 pop up.

[MikeyP99]

Obviously, this application is useless... and the support is non-existant.  Whomever developed this for Comcast really sold them a bill of goods.  OR..... the Comcast servers are such low quality they are measured in uptime instead of downtime.  The quality of this app is NOT a good reflection on  Comcast.  COME ON!  Comcast, fix this problem!

[shedman321]

MikeyP99 is absolutly right!  Comcast spends tons of $$ every day hyping its Xfinity products and services on it's cable network.  You think they could spend a few dollars and FIX this stupid problem.  It's like nobody is on the other end of these support posts; they just let us vent our anger by providing a forum for us to post messages....messages that no one from Comcast ever looks at.  Come on support Comcast people, start posting some replies to these many, many complaiints about this product.

[frmryankeegrl]

I tried something different today.  I uninstalled the Caller ID program and reinstalled it.  It now connects quicker, not always on the first try though, but still nothing pops up when my phone rings.  This is now useless!

[jpf_37]

Same thing with me, only it's about a dozen times a day! Went to my local Comcast office - they tried fixing it remotely but no luck.

It used to work fine before the last two updates; the updates ruined it.

[jpf_37]

My post above was meant to be a reply to Stingray_2, but it printed out as a separate comment. It looks like this forum was designed by the same guy who designed UCID!

Anyway, I forgot to mention that the popping up, disconnecting, etc. only happens on my computer, not on my TV. Very odd.

[Ramsfan]

Yes, the UCID works fine on the TV for me too.  It's the one on the PC that either cannot connect or doesn't stay connected for very long.  Even when it is connected, if the phone rings, the caller ID window does not pop up anymore.

I was not home from last Nov to the end of Feb of this year.  Prior to leaving, the UCID on the PC worked fine, was hardly ever down.  Sometime between November and Feb, something happened, because since returning home the UCID for the PC hasn't worked much at all, and now its gotten worse.

Sure hope then can fix it someday.

[Dumaine]

I guess there is no need for me to type anything here about the caller id for PC issues...because I see that I am not the only one with problems.  It has not worked correctly here in Detroit for at least 2 months!

[jpf_37]

I suppose that this is a foolish question, but does Comcast ever monitor these forums? I don't have time to look for hours to see if they have, but has anyone ever seen an official response from a Comcast representative? This topic has been in existence for over 3 months, with no response at all from Comcast.

Attention Comcast: If you read this, please respond to this problem (if you have any interest in keeping your customers, that is).

[owlynagain]

I am having the same problem as everyone else. Works fine on the TV, but not on the PC. This started after a software update prior to April, 2012.

[Bernie60]

Caller ID not worker on my PC.  Help!!!

[cja2001]

Caller ID on my computer doesn't show identity of caller

[Dumaine]

Forget it.........I uninstalled it.....I guess this is just another service that we get from Comcast that  is useless!! One would think at least a few of these posts would be replied to from Comcast.

[backup15andpunt]

It is amature night for Comcast software developers.  Simply delete the app.  It is not worth the trouble.

[MikeyP99]

Help!  Not only is this app not fixed but now I have gotten at least 10 emails from this forum telling me:

"Thanks for sharing
your concern with us. The Forums team has been made aware of your issue."

STOP SENDING THE EMAILS and FIX THE PROBLEM!

[mensatic]

I have the same problem.  It won't stay on my PC.  When it finally signs in, it doesn't work when the phone rings!  It would be a wonderful feature to have working, especially since I pay a fortune for the cable service each month.

[ziollie4216]

caller I.D. not working on myp.c.

[TheBigCheese]

It has not worked for well over 3 months

[frmryankeegrl]

I just signed on, opened the Universal Caller ID when my phone rang and I got a pop up on my screen.  Is it fixed???  Maybe?????

[TheBigCheese]

I got a phone call that the problem was fixed and it did work over the weekend but this morning, the program was just a black screen and it had stopped working.  Rebooting my computer resulted in it loading and logging in but no caller id.  I got a phone call from a supervisor who had never heard of the problemand said she would escalate it  but now it's working.  For how much longer, I don't know.

[ziollie4216]

when are ur going to fix this!

[backup15andpunt]

This app still does not work in an account that does not have Admin privilages.  As I said before, Comcast as a software developer is worthless and the only way to really get them to fix this app properly is to ignore and not use it.

[jpf_37]

Okay, here's what I found out since I first posted here:

I called Comcast Tech Support about this problem. I made sure to mention that the problem didn't start until UCID was updated (twice) a couple of months ago. The TS person said that when UCID is updated, Adobe Air (which UCID needs in order to work) no longer recognizes it. And the same goes for Adobe Air; when it is updated, UCID no longer recognizes it. Now that sounds like two really poorly-written programs! She recommended that I uninstall and reinstall both UCID and Adobe Air - which I did.

She also checked my own account and found that Call Forwarding was enabled (with no forwarding number) - even though I never had enabled it! She told me that that was also contributing to the problem. I disabled Call Forwarding immediately after the discussion with Tech Support.

UCID seems to be working a bit better now, although I stlll get the occasional popping up on the screen, even though no phone call has been received. And it still disconnects itself, then reconnects (if I'm lucky).

So to sum up, it's working a little better now, but the problem hasn't been solved and Comcast seems to be doing nothing about it - notice the lack of official Comcast responses in this topic.

Try uninstalling and reinstalling UCID and AA, and check to see if Call Forwarding has been mysteriously enabled, like mine was. It couldn't hurt!

[frmryankeegrl]

Mine worked once last night and not at all today.  I actually use call forwarding so I don't think that's an issue since I've used it before the updates in March with no problems at all.  I did uninstall and reinstall Caller ID but not Adobe Air.  I'll try that too.

[frmryankeegrl]

I had already uninstalled and reinstalled Universal Caller ID a few days earlier so I uninstalled and reinstalled Adobe Air and the Caller ID has popped up 2 days in a row now.  This may be the solution.  I hope it continues working!

[jpf_37]

In spite of the "fixes" that Tech Support suggested, I'm still getting the following (although not as frequently as before):

1. UCID not connecting immediately upon being launched.
2. UCID disconnecting and then re-connecting itself (sometimes) while popping up on my computer screen.
3. Popping up on the screen, even though no phone call is received.

4. Not popping up when a phone call is received.

5. And a new one - I got a phone call while watching TV and the UCID window did not pop up, which has never happened before.

UCID is a disaster, and Comcast obviously doesn't even care - note the lack of any response by them on this topic.

[DVRS]

Have had the same problem for several months...any ideas/suggestions on how to resolve problem? Have uninstalled and tried reinstall several times with same error message occuring....

[frmryankeegrl]

My above post was a little too soon.  I haven't been able to connect to Caller ID since then so I don't know if it's working or not, probably not!

[owlynagain]

A new version of Adobe AIr was released today. I installed it. Caller ID acted as if it was being set up for the first time. Login went  flawlessly. Maybe this fixed it...

[ziollie4216]

it would be nice if ur fix this ! less emailing me.....

[JDKHsi]

this is unacceptable I just installed this program on my mac and it doesnt work. Why is comcast so useless? The streaming through silverlight is all choppy when you watch there online content and there additional features like dvr manager and caller id for the mac or pc dont work correctly and never have. 

Wish they wouldnt advertise these features that dont even work.

[TheBigCheese]

Is it fixed?  I got a call from tech support that a new version was sent to my PC and I should try it.  The version number did not change and the problem was still there.  After an hour and a half on the phone uninstalling, deleting files rebooting, reinstalling, it still did not work.  They had me create a new userid and try that but that did not work either.

Anyone having better luck?

[JayInAlg]

No, it's still broke.

[jpf_37]

I, also, got a notice that there was an updated version of UCID available. I thought, why not try it? I installed it, but no improvement. 
One thing I've noticed that is strange - about 95% of my problems with UCID are in the morning. Once it gets to the afternoon, the problems seem to go away. No popping up, no losing the connection. It doesn't make any sense, but then, what does about this whole problem?
And still no fixes from Comcast; what a wonderful company.

[JayInAlg]

I had it off the pc for a few months and tried it two weeks ago, as you found out, still not working as intended.  I removed it and Adobe Air again.

[baldager]

Thank you owlynagain. Finally some info instead of the run-around.  Looking forward to your Oct. post. Hoping for a cure.