Universal Caller ID

[dan9033]

hi

the caller id on my comptuer is not working on my comtuer i have the softwear  on the comptuer not when somone calls thecaller id not poping up on my comptuer  this been  happen for a while  and i been calling comcast to try to get this fix and liketo see about get fix

thanks you

[JayInAlg]

Does the UCID on the TV work?

[dan9033]

yes it  working on the tv  but on the comptuer

thanks

[ComcastLarry]

will you be able to view a test on the PC in 10 mins?

[dan9033]

ok i just seen it now it working now

[ComcastLarry]

Awesome. Please let us know if this issues happens again.

[dan9033]

ok i will  think so much

[VSHixson]

I'm having the same issue. Is it somthing you have to fix on your end or can I do it myself?

[ComcastKeisha]

VSHixson ---

If this feature worked previously and now it has stopped please let me know and i can look into getting this resolved on our end. 

If this is your first time trying to access please download the UCID client and very your system requirements.

The UCID client is available at http://xfinity.com/callerid/.

The following minimum requirements apply:

• Customers MUST either have the latest version of Adobe Air installed or be willing to install this software.  Customers with an older version of Air, or who do not have Air installed will be prompted to upgrade when they download and install the client.
• Windows System Requirements:
  • Intel® Pentium® III 1GHz or faster processor
  • Recommended: Pentium 4 2GHZ or faster 1GB RAM
  • Windows Vista® Home Premium, Business, Ultimate, or Enterprise including 64 bit editions; Windows Vista SP1, Windows XP Tablet PC Edition SP2 and SP3, Windows XP SP2 and SP3 Microsoft® Windows® 2000 with Service Pack 4; Windows 2003 Server; Windows 7 (any version)
  • 512MB of RAM
• Apple Mac System Requirements
  • Intel Core™ Duo 1.83GHz or faster processor; PowerPC® G4 1GHz or faster processor
  • Mac OS X 10.4.11, Mac OS X 10.5.4, 10.5.5; Mac OS X 10.6
  • 512MB of RAM

Further information is available here:  http://www.adobe.com/products/air/systemreqs/.

Please note that older versions of Windows (including the 9x family and NT), Windows Vista Home Basic and older versions of the Mac OS (including 10.1.X, 10.2.X and 10.3.X as well as OS 9.x) are not supported.

[christinegolob]

mcaller idis working on my phone and living room tv but not on my pc or bedroom tv

[ComcastKeisha]

christinegolob---

Sorry for the inconvenience.

The TV in your bedroom is not compatible. I am showing it to be a DTA. You would need to upgrade your cable box in order to have this feature available in your bedroom.

For your computer can you check and make sure your PC is compatible if so I would suggest installing and reinstalling the universal caller id to TV client.

The UCID client is available at http://xfinity.com/callerid/.

Requirements:

• You must have the latest version of Adobe Air installed or be willing to install this software. 
  
• Windows System Requirements:
  • Intel® Pentium® III 1GHz or faster processor
  • Recommended: Pentium 4 2GHZ or faster 1GB RAM
  • Windows Vista® Home Premium, Business, Ultimate, or Enterprise including 64 bit editions; Windows Vista SP1, Windows XP Tablet PC Edition SP2 and SP3, Windows XP SP2 and SP3 Microsoft® Windows® 2000 with Service Pack 4; Windows 2003 Server; Windows 7 (any version)
  • 512MB of RAM
• Apple Mac System Requirements
  • Intel Core™ Duo 1.83GHz or faster processor; PowerPC® G4 1GHz or faster processor
  • Mac OS X 10.4.11, Mac OS X 10.5.4, 10.5.5; Mac OS X 10.6
  • 512MB of RAM

Further information is available here:  http://www.adobe.com/products/air/systemreqs/.

Please note that older versions of Windows (including the 9x family and NT), Windows Vista Home Basic and older versions of the Mac OS (including 10.1.X, 10.2.X and 10.3.X as well as OS 9.x) are not supported. 

Please let me know if you still require more assistance.

[backup15andpunt]

The caller id for a mac must be installed in an administrators account.  Unfortunately, I seperate my Admin account from my user accounts which means the software will not work in the user accounts.  

I have tried modifying the applications permissions but nothing seems to work.  Comcast needs to fix this.

[Bruce6]

I'm also having the problem of the new Caller ID not work on my MacBook pro.  I saw that they updated the application recently, but that didn't solve the problem.  i even erased the application and downloaded a "new" application, but that didn't change anything.  The application shows up in my Apple's dock, but when I try to open the applicationto see the settings, it apparently opens off of the screen.  When I click on my computer's F3 buttom to see all of the open windows, it does show up as "open", but has a blue border around the dialog box and won't let me click on any of the features within the dialog box.  

Anyone else having this problem?

[backup15andpunt]

The caller ID will not work on a Mac that is configured with a seperate Administration and user accounts.  Changing permissions will change the situation.  This is a comcast developer problem.  The caller id works just fine in my admin account but for security purposes I do not generally log into that account.  

This is a comcast problem.  No if thans or doubts about it.