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New Visitor
kjtpec
Posts: 1
Registered: ‎10-16-2011

incoming call not registered on caller ID

Is there a way to track the number of the most recent incoming call?

Official Employee
ComcastKeisha
Posts: 1,561
Registered: ‎09-20-2011

Re: incoming call not registered on caller ID

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You may go online to www.xfinity.comcast.net and log in with your comcast email address and password and click on the voice tab and you can get access to your call logs for missed, answered and placed calls.

Please let me know if you need more assistance.

Thank You
-Keisha-
New Visitor
lazylizard5
Posts: 1
Registered: ‎10-30-2011

Re: incoming call not registered on caller ID

some calls do not show name on caller ID.before I had quest no problem with now i'm with comcast and caller ID does not show callers name,but only on one phone.I have got a new phone but the old phone was not the problem.still no name on caller ID.

Official Employee
ComcastKeisha
Posts: 1,561
Registered: ‎09-20-2011

Re: incoming call not registered on caller ID

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Sorry about the inconvenience you are having. I noticed you said that this only happens on one phone and not both and you have replaced the phone with the issues and you are still having problems. To narrow down the issue can you answer the following questions.

Is this a cordless phone you are having issues with? Do you know the brand and model for your phone.

Is it all calls or just some calls that the caller id does not show up on?

Are these cell phone calls?

Are the calls only showing up on one phone and not the other?

Thank You
-Keisha-