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Contributor
walexander10
Posts: 7
Registered: ‎06-22-2011

phone number change and UCID stopped working

[ Edited ]

I just got a new number from comcast and now the caller id isn't displaying on the tv nor the laptop. what needs to be done to fix this problem?

Cable Expert
JayInAlg
Posts: 10,923
Registered: ‎03-02-2007

Re: phone number change and UCID stopped working

[ Edited ]

After a number change or code changes on the account it takes 4 or 5 days for the databases to sync.

 

If it doesn't start working by next Monday, post back and it will be escalated.

Contributor
walexander10
Posts: 7
Registered: ‎06-22-2011

Re: phone number change and UCID stopped working

Its Tuesday and UCID is still not working. can you resolve this for me please? thanks

Cable Expert
JayInAlg
Posts: 10,923
Registered: ‎03-02-2007

Re: phone number change and UCID stopped working

The Comcast Cares Team has been notifed and will get the right people to get it fixed.

 

Watch this post and your email for updates from the team during the business week.

Administrator
ComcastLarry
Posts: 2,003
Registered: ‎05-04-2011

Re: phone number change and UCID stopped working

We are currently looking into this matter.

Thank You


-ComcastLarry-
Administrator
ComcastLarry
Posts: 2,003
Registered: ‎05-04-2011

Re: phone number change and UCID stopped working

We got confirmation that a test was sent to your TV, could you confirm this.

Thank You


-ComcastLarry-
Contributor
walexander10
Posts: 7
Registered: ‎06-22-2011

Re: phone number change and UCID stopped working

STILL NOT WORKING!

Contributor
walexander10
Posts: 7
Registered: ‎06-22-2011

Re: phone number change and UCID stopped working

why is it taking so long to get this problem resolved? why has a technican not  placed a call to me to explain what is happening here???? I want this problem to be given the proper attention  it is supposed to have!!! I want a call vack ASAP!

Cable Expert
JayInAlg
Posts: 10,923
Registered: ‎03-02-2007

Re: phone number change and UCID stopped working

The Comcast Cares Team has been notified of your latest post.

Administrator
ComcastLarry
Posts: 2,003
Registered: ‎05-04-2011

Re: phone number change and UCID stopped working

Someone should be reaching out to you soon.

Thank You


-ComcastLarry-